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Security report for salesmartly.com

SaleSmartly · Technology · China

Medium risk. 4 critical or high findings in Security headers and GDPR outside view.

Security score

74/100

Risk levelMedium

0–100, higher is better. How it is calculated

SaleSmartly is a professional SaaS platform specializing in multi-channel customer communication solutions primarily targeting cross-border e-commerce businesses. The platform integrates popular messaging channels such as WhatsApp, Facebook Messenger, Instagram, Telegram, and others, providing a unified interface for sales, marketing, and customer service. With over 10,000 enterprise clients and strong international certifications like ISO 27001 and ISO 27701, SaleSmartly positions itself as a trusted partner for businesses seeking to enhance customer engagement and operational efficiency. Technically, the website is built on modern frameworks including Next.js and React, ensuring good performance, mobile optimization, and accessibility. The platform supports multiple client platforms including web, Android, iOS, and Windows, reflecting a mature digital infrastructure. The site employs standard security best practices such as HTTPS, security headers, and cookie consent mechanisms, indicating a solid security posture. Security-wise, the company demonstrates commitment through internationally recognized certifications and transparent privacy policies. However, there is no explicit incident response or vulnerability disclosure information publicly available, which could be improved. The absence of WHOIS data introduces some uncertainty about domain registration details, but the professional presentation and trust signals mitigate concerns. Overall, SaleSmartly presents a low-risk profile with strong business credibility and technical maturity. Strategic recommendations include publishing incident response policies, adding a security.txt file, and enhancing transparency around data retention and contact information to further strengthen trust and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching salesmartly.com

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Full report

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Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
100
Security headers
20
Email security
85
DNS health
70
Network security
100
GDPR outside view
68
Average
74

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

SaleSmartly operates in the technology and e-commerce sectors, focusing on customer communication and support solutions for cross-border enterprises. Its competitive advantages include comprehensive multi-channel integration, AI-assisted customer service, and strong security certifications. The business model is SaaS-based, generating revenue through subscription plans and value-added services. Target customers are primarily medium-sized cross-border e-commerce companies and customer service teams. The company has established partnerships with major platforms like Facebook and maintains a robust ecosystem of integrations. Growth indicators include a large client base and positive customer testimonials. The company emphasizes professional content and branding consistency, supporting its market position as a reliable service provider.

Security posture

SaleSmartly exhibits a mature security posture with HTTPS enforcement, use of security headers, and compliance with international standards such as ISO 27001 and ISO 27701. The presence of CCRC certification further underscores its commitment to information security and privacy protection. No critical vulnerabilities or exposed sensitive data were detected in the website content. However, the lack of publicly available incident response and vulnerability disclosure policies suggests room for improvement in transparency and readiness. Data protection practices appear robust, supported by comprehensive privacy and cookie policies with consent mechanisms. Overall, the security culture is strong but could benefit from enhanced communication of security processes.

Recommendations

  1. Publish a clear incident response and vulnerability disclosure policy on the website.
  2. Implement and publish a security.txt file to facilitate responsible vulnerability reporting.
  3. Enhance contact information by adding verified phone numbers and physical addresses.
  4. Regularly audit and monitor third-party scripts and integrations for security risks.
  5. Provide detailed data retention policies and transparency to improve privacy compliance.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
SaleSmartly
Description
以人工客服为主，AI智能客服为辅的全渠道客户沟通系统，支持接入WhatsApp、Facebook Messenger、Instagram、Telegram、LINE、Email、VKontakte、WeChat、Zalo，为跨境企业提供全面的在线客户服务与营销解决方案，涵盖售前、售中到售后各个环节。
Key services
多渠道客户沟通, AI智能客服, 团队协作, 客户关系管理, 数据分析, 实时翻译
Content quality
excellent
Branding
consistent

Technology

Stack
Next.js, React, JavaScript, CSS, HTML5
Frameworks
Next.js
Platforms
Web, Android, iOS, Windows
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of security headers
  • No exposed sensitive data in HTML
  • Cookie consent banner implemented

Analytics and tracking

Services
Microsoft Clarity, Google Analytics (via GTM)
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
360.cn
Tracking pixels
Microsoft Clarity
Marketing tools
Microsoft Clarity
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content in Chinese language.
  2. Strong focus on multi-channel customer communication for cross-border e-commerce.
  3. Multiple international security certifications displayed prominently.
  4. Clear privacy and cookie policies with consent mechanisms.
  5. No phone numbers or physical addresses explicitly found in the visible content.
  6. Use of modern web technologies and frameworks (Next.js, React).
  7. Integration with major social media and messaging platforms.
  8. Multiple client testimonials with high ratings.
  9. No signs of adult or questionable content.
  10. No visible security incident or vulnerability disclosure information.
Technical notes

Notes

The website leverages a modern technology stack centered on Next.js and React, enabling server-side rendering and optimized performance. The site is mobile-optimized with responsive design and accessibility features. SEO is well addressed through proper meta tags and structured data. External integrations include analytics tools like Microsoft Clarity and Google Tag Manager, as well as social media platforms. Hosting details are not explicitly disclosed, but performance is moderate with no major issues detected. The technical infrastructure supports multiple client platforms, indicating a scalable and flexible environment. Opportunities exist to further modernize by enhancing monitoring and security automation.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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