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Security report for richpanel.com

Richpanel · E-commerce · N/a

Low risk. 2 critical or high findings in GDPR outside view and SSL/TLS.

Security score

80/100

Risk levelLow

0–100, higher is better. How it is calculated

Richpanel is a specialized AI-powered customer service platform tailored for ecommerce businesses. It offers a unified dashboard to manage multiple communication channels including email, chat, and social media, enhanced by AI-driven automation and self-service portals. The company positions itself as a cost-saving and productivity-enhancing solution with guarantees on reducing support costs and ticket volumes. The website reflects a mature SaaS business with strong customer testimonials and integration partnerships, indicating a solid market presence. Technically, the website leverages modern web technologies including Webflow CMS, HubSpot analytics, Facebook Pixel, and Visual Website Optimizer, ensuring a fast, mobile-optimized, and SEO-friendly experience. The presence of multiple tracking and marketing tools indicates a sophisticated digital marketing strategy. Security posture is good with HTTPS enforced and no visible vulnerabilities, though explicit security headers and policies could be improved. The WHOIS data is not publicly available, likely due to privacy protection, which is common for SaaS companies. Despite this, the website's professional presentation, customer trust signals, and comprehensive content support its legitimacy. Privacy and cookie policies are present and indicate GDPR compliance. Overall, Richpanel demonstrates a strong business and technical foundation with a good security posture. Strategic improvements in transparency around security policies and incident response could further enhance trust and compliance.

Scanned

This is an earlier scan of richpanel.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
80/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching richpanel.com

This scan found 18 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
60
Email security
85
DNS health
85
Network security
100
GDPR outside view
80
Average
80

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Richpanel operates in the competitive ecommerce SaaS market, focusing on AI-driven customer support automation. Its business model is subscription-based with tiered pricing and free demos to attract customers. The platform integrates with major ecommerce and CRM systems, enhancing its appeal to online retailers. Customer testimonials highlight significant cost savings and improved customer satisfaction, reinforcing its value proposition. The company actively markets through multiple channels and uses advanced analytics and retargeting tools. The lack of public WHOIS data is mitigated by strong branding and trust indicators on the website. Richpanel's ecosystem includes partnerships with Shopify, Zendesk, Gorgias, Salesforce, and others, positioning it well for growth in the ecommerce support niche.

Security posture

The website enforces HTTPS and uses modern security practices such as deferred script loading and cookie consent mechanisms. However, explicit security headers like Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options are not clearly visible in the provided data, representing an area for improvement. No sensitive data or credentials are exposed in the HTML content. The absence of a public security policy or incident response page limits transparency. There is no evidence of vulnerability disclosure or security.txt files. Overall, the security posture is good but could be enhanced by publishing detailed security and incident response information and ensuring all recommended HTTP security headers are implemented.

Recommendations

  1. Implement and verify comprehensive HTTP security headers including CSP, X-Frame-Options, and X-Content-Type-Options.
  2. Publish a clear security policy and incident response page accessible from the website footer or resources.
  3. Add a vulnerability disclosure policy or security.txt file to encourage responsible reporting.
  4. Enhance transparency by providing contact information for a Data Protection Officer or security team.
  5. Regularly audit third-party scripts and tracking tools to minimize security risks and ensure privacy compliance.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Richpanel
Description
Richpanel is an AI-first customer service platform designed for ecommerce businesses to reduce support costs, improve agent productivity, and enhance customer satisfaction. It offers a unified dashboard to manage emails, chats, and social media, with features like self-service portals, AI assistants, and automation.
Key services
Help Desk software, Self-service portal, AI-powered customer support automation, Social media moderation AI, Integrations with major ecommerce platforms and CRMs
Content quality
excellent
Branding
consistent

Technology

Stack
Webflow CMS, Google Tag Manager, HubSpot Analytics, Facebook Pixel, Visual Website Optimizer (VWO), Wistia video embeds, JavaScript frameworks (custom micro-app scripts)
Platforms
Web, Mobile (Android and iOS apps available)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Use of modern JS libraries and deferred loading
  • Cookie consent banner present

Analytics and tracking

Services
HubSpot Analytics, Google Analytics, Visual Website Optimizer, Facebook Pixel, LinkedIn Insight Tag
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
HubSpot Ads
Tracking pixels
Facebook Pixel, HubSpot Analytics, LinkedIn Insight Tag, Visual Website Optimizer
Marketing tools
HubSpot, Visual Website Optimizer
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and interactive elements
  2. Strong focus on AI-powered ecommerce customer service solutions
  3. Multiple customer testimonials with measurable results
  4. Comprehensive product and resource navigation
  5. Use of modern web technologies and analytics tools
  6. No visible security or privacy red flags in content
  7. WHOIS data unavailable publicly, likely privacy protected
Technical notes

Notes

The website is built on Webflow CMS with a modern front-end leveraging JavaScript micro-apps and deferred script loading for performance. It integrates multiple analytics and marketing tools such as HubSpot, Google Tag Manager, Facebook Pixel, LinkedIn Insight Tag, and Visual Website Optimizer, indicating a mature digital marketing infrastructure. The site is mobile-optimized with responsive design and good accessibility practices. Hosting appears to be via Webflow's CDN, contributing to fast load times. The technical stack is modern and well-implemented, supporting a professional user experience and effective marketing analytics. Opportunities exist to improve security header implementation and increase transparency around security and compliance.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 80/100Low24 findingsView report
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