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Security report for richpanel.com

Richpanel · E-commerce · N/a

Low risk. 2 critical or high findings in GDPR outside view and SSL/TLS.

Security score

80/100

Risk levelLow

0–100, higher is better. How it is calculated

Richpanel is a technology company specializing in AI-powered customer service platforms tailored for ecommerce businesses. Their platform consolidates multiple communication channels such as email, chat, and social media into a unified dashboard, enabling automation and self-service to reduce support costs and improve customer satisfaction. Positioned as a leader in AI for ecommerce support, Richpanel offers competitive pricing and guarantees cost savings and ticket reduction within 60 days. The website demonstrates a mature digital presence with modern technologies, strong branding, and extensive customer testimonials. Technically, the site is built on Webflow with integrations of analytics and marketing tools like HubSpot, Facebook Pixel, and Google Tag Manager, ensuring good performance and SEO optimization. Security posture is solid with HTTPS enforced and no visible vulnerabilities, though explicit security headers could be improved. Privacy compliance is addressed with clear policies and cookie consent mechanisms. Overall, Richpanel presents a professional, trustworthy, and technically sound platform with a strong market position in ecommerce customer service solutions.

Scanned

NIS2 and GDPR posture

GDPR outside view
80/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching richpanel.com

This scan found 18 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
60
Email security
85
DNS health
85
Network security
100
GDPR outside view
80
Average
80

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Richpanel operates in the SaaS ecommerce customer service sector, targeting ecommerce brands seeking to optimize support operations through AI and automation. Their business model is subscription-based with tiered pricing and free demos to attract customers. The company leverages partnerships and integrations with major helpdesk and ecommerce platforms such as Zendesk, Gorgias, Salesforce, and Shopify, enhancing their ecosystem and market reach. Customer testimonials and high review scores on platforms like Shopify and G2 reinforce their competitive advantage. The presence of an Automation Success Kit and migration support indicates a focus on customer onboarding and retention. The company appears medium-sized with a focus on growth and innovation in AI-driven customer support.

Security posture

The website employs HTTPS with a strong SSL configuration, ensuring encrypted communications. Multiple third-party scripts for analytics and marketing are used, which necessitates ongoing security audits to prevent vulnerabilities. No exposed sensitive data or insecure forms were detected in the HTML content. However, explicit security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options were not explicitly found and should be verified or implemented to enhance security. There is no public security policy or incident response contact information available, which could be improved to increase transparency and readiness. Privacy policies and cookie consent mechanisms are present and GDPR compliant, indicating good privacy practices. Overall, the security posture is good but could benefit from additional header implementations and public security disclosures.

Recommendations

  1. Implement and verify explicit security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options to strengthen browser security.
  2. Publish a dedicated security policy and provide clear incident response contact channels to improve transparency and trust.
  3. Regularly audit and update third-party scripts to mitigate risks from external dependencies.
  4. Enhance privacy compliance disclosures with detailed data retention policies and user rights information.
  5. Continue investing in performance optimization and accessibility to maintain excellent user experience across devices.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Richpanel
Description
Richpanel provides an AI-first customer service platform designed for ecommerce businesses to reduce support costs, improve agent productivity, and enhance customer satisfaction. The platform integrates multiple communication channels including emails, chats, and social media into a single dashboard with AI-powered automation and self-service capabilities.
Key services
Help Desk with multi-channel integration, Self-service portal, AI Employees for automation, Social Media AI moderation, Customer support analytics and reporting
Content quality
excellent
Branding
consistent

Technology

Stack
Webflow CMS, Google Tag Manager, HubSpot scripts, Facebook Pixel, Visual Website Optimizer (VWO), Wistia video embeds, Google Fonts, JavaScript frameworks (custom micro-app scripts)
Platforms
Webflow
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of third-party security and analytics scripts
  • No exposed sensitive data in HTML

Analytics and tracking

Services
HubSpot Analytics, Google Analytics, Visual Website Optimizer, LinkedIn Insight, Facebook Pixel, Twitter Analytics
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
HubSpot Ads Pixel, Facebook Ads Pixel, Twitter Ads
Tracking pixels
Facebook Pixel, HubSpot Analytics, LinkedIn Insight Tag, Google Analytics via GTM, VWO
Marketing tools
HubSpot, Visual Website Optimizer
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Strong focus on AI-powered ecommerce customer service solutions.
  3. Multiple integrations with popular helpdesk and ecommerce platforms.
  4. Clear calls to action for demos and trials.
  5. Use of modern web technologies and analytics tools.
  6. No exposed sensitive data or security issues detected in HTML content.
  7. WHOIS data unavailable, possibly due to privacy protection or domain registration issues.
Technical notes

Notes

The website is built using Webflow CMS, leveraging modern web technologies including Google Fonts, HubSpot marketing and analytics scripts, Facebook Pixel, LinkedIn Insight Tag, Twitter Analytics, and Visual Website Optimizer for A/B testing. The site is well-optimized for performance and mobile responsiveness, with clean and valid HTML/CSS. The use of deferred and async script loading improves page load times. The technical infrastructure is robust, hosted on Webflow's platform, and integrates multiple third-party services for marketing and analytics. There is no evidence of technical debt or outdated technologies. Opportunities exist to enhance security headers and provide more detailed technical documentation for security and privacy practices.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 80/100Low24 findingsView report
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