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Security report for returngo.ai

ReturnGO · Technology · Iceland

Medium risk. 4 critical or high findings in Security headers and SSL/TLS.

Security score

75/100

Risk levelMedium

0–100, higher is better. How it is calculated

ReturnGO is a technology company specializing in returns management solutions for e-commerce businesses. Their platform offers a self-service portal that streamlines product returns and exchanges, aiming to increase revenue and customer retention while promoting sustainability. The company positions itself as a market leader with a modern SaaS business model, founded in 2020 and operating primarily in the technology and e-commerce sectors. Technically, the website is built on WordPress using the Divi theme, integrated with HubSpot marketing tools and Microsoft Clarity for analytics. The site is hosted behind Cloudflare, ensuring good performance and security. Security posture is solid with HTTPS enabled and domain transfer protection, though DNSSEC is not enabled and some security headers are missing. Privacy compliance is basic, with a cookie consent mechanism present but no visible privacy policy or terms of service on the homepage. Overall, the website is professional, well-branded, and trustworthy, but could improve transparency and security practices.

Scanned

This is an earlier scan of returngo.ai. View the latest report

NIS2 and GDPR posture

GDPR outside view
88/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching returngo.ai

This scan found 18 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

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Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
15
Email security
85
DNS health
85
Network security
100
GDPR outside view
88
Average
75

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

ReturnGO targets e-commerce retailers seeking to optimize their post-purchase experience through efficient returns and exchanges management. Their SaaS platform integrates multiple services including warranty returns, tracking, shipping, and a unique Return Guard product. The company leverages partnerships with marketing and analytics providers like HubSpot and Microsoft Clarity to enhance customer engagement and data insights. The domain age and registration details align with a legitimate and growing technology business. However, the absence of direct contact information and formal privacy/legal documents on the site may limit trust for some users. The company appears focused on sustainable business practices and customer retention, positioning itself strongly in a niche market with growth potential.

Security posture

The website employs HTTPS with a valid SSL certificate and uses Cloudflare for DNS and CDN services, enhancing security and performance. Domain status includes clientTransferProhibited, preventing unauthorized transfers. However, DNSSEC is not enabled, which could expose DNS spoofing risks. Security headers like Content-Security-Policy and X-Content-Type-Options are not detected, representing potential areas for improvement. No security.txt or vulnerability disclosure policy is published, limiting transparency for security researchers. The site uses third-party scripts for analytics and marketing, which may increase the attack surface if not properly managed. Overall, the security posture is good but could be enhanced by implementing additional headers, DNSSEC, and formal security policies.

Recommendations

  1. Publish a comprehensive privacy policy and terms of service accessible from the main navigation or footer.
  2. Enable DNSSEC on the domain to improve DNS security and prevent spoofing.
  3. Implement Content-Security-Policy and other recommended security headers to mitigate XSS and related attacks.
  4. Create and publish a security.txt file or vulnerability disclosure policy to facilitate responsible reporting.
  5. Add clear contact information including company emails and phone numbers to improve trust and compliance.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
ReturnGO
Description
ReturnGO is the world’s leading returns management platform, helping companies turn a profit while tackling waste. It offers an easy-to-use self-service return management portal that allows customers to return and exchange products, increasing revenue and customer retention.
Key services
Returns management, Warranty returns, Exchanges, Return Guard, Tracking, Shipping
Content quality
good
Branding
consistent

Technology

Stack
jQuery, Google Tag Manager, HubSpot scripts, Microsoft Clarity, Divi Theme
Frameworks
WordPress, Divi
Platforms
WordPress CMS
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
70/100
Good practices seen
  • HTTPS enabled
  • ClientTransferProhibited domain status
  • Use of privacy protection for WHOIS

Analytics and tracking

Services
Google Analytics, Microsoft Clarity, HubSpot Analytics
Tracking level
moderate
Privacy practices
basic

Advertising

Ad networks
HubSpot Ads
Tracking pixels
HubSpot, Microsoft Clarity, Google Analytics (via GTM)
Marketing tools
HubSpot
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website uses WordPress with Divi theme and HubSpot marketing integration.
  2. No explicit privacy policy or terms of service found on the homepage or main navigation.
  3. Cookie consent mechanism is present and functional.
  4. No direct contact emails or phone numbers found in the visible content or metadata.
  5. Security headers are partially implemented; DNSSEC is not enabled.
  6. Website content is professional and focused on returns management SaaS.
  7. No signs of adult or questionable content.
  8. Domain is privacy protected but consistent with business claims.
Technical notes

Notes

The website is built on WordPress with the Divi theme, a popular and flexible CMS platform. It uses jQuery and integrates multiple marketing and analytics tools including HubSpot and Microsoft Clarity. The site is hosted behind Cloudflare, providing CDN and DNS services. Performance is moderate with caching and minification evident. Mobile optimization is good with responsive design and mobile menu toggles. SEO is supported by proper meta tags, Open Graph, and JSON-LD structured data. Accessibility is basic but could be improved with ARIA roles and better keyboard navigation support. No critical technical debt or outdated libraries were detected, indicating a well-maintained infrastructure.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 75/100Medium26 findingsView report
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