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Security report for returngo.ai

ReturnGO · Technology · Iceland

Medium risk. 4 critical or high findings in Security headers and SSL/TLS.

Security score

75/100

Risk levelMedium

0–100, higher is better. How it is calculated

ReturnGO is a technology company founded in 2020, specializing in providing a SaaS platform for sustainable returns and exchanges management targeted at e-commerce businesses and retailers. Their platform offers self-service portals to streamline product returns, warranty claims, exchanges, tracking, and shipping, aiming to increase revenue and customer retention. The company positions itself as a niche provider in the returns management market with a professional and consistent brand presence. Technically, the website is built on WordPress using the Divi theme, integrated with HubSpot for marketing and analytics, and hosted behind Cloudflare DNS. The site demonstrates moderate performance and good mobile optimization but lacks some advanced accessibility features. Security posture is adequate with HTTPS and domain transfer lock, but lacks DNSSEC and some HTTP security headers. Privacy compliance is basic with a cookie consent mechanism but no visible privacy policy or terms of service on the homepage. Overall, the website is professional and trustworthy with moderate risk exposure due to missing privacy and security disclosures.

Scanned

NIS2 and GDPR posture

GDPR outside view
88/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching returngo.ai

This scan found 18 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
15
Email security
85
DNS health
85
Network security
100
GDPR outside view
88
Average
75

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

ReturnGO operates in the technology sector, focusing on e-commerce returns management solutions. Their business model is SaaS-based, providing tools for returns, warranty, exchanges, and shipping management. The company targets online retailers seeking to improve customer experience and retention through efficient returns processing. The website content and structured data indicate a small-sized company with a clear product suite and integration capabilities. Marketing efforts leverage HubSpot and Google Tag Manager, indicating a mature digital marketing approach. The lack of visible contact information and privacy policies suggests areas for improvement in transparency. No partnerships or subsidiaries were identified from the data provided.

Security posture

The website employs HTTPS and has domain transfer protection enabled, which are positive security indicators. However, the absence of DNSSEC and lack of visible HTTP security headers such as Content-Security-Policy or X-Frame-Options reduce the overall security posture. No security.txt or vulnerability disclosure page is present, limiting the ability for external security researchers to report issues. The use of third-party marketing and analytics scripts introduces moderate tracking but no immediate vulnerabilities were detected. The WHOIS privacy protection is justified given the business type and domain age. Overall, the security maturity is moderate but could be improved with additional security controls and transparency.

Recommendations

  1. Publish a comprehensive privacy policy and terms of service accessible from the homepage.
  2. Enable DNSSEC on the domain to enhance DNS security.
  3. Implement and publish a security.txt file to facilitate vulnerability reporting.
  4. Add HTTP security headers such as Content-Security-Policy, X-Content-Type-Options, and X-Frame-Options.
  5. Provide clear contact information including company emails and phone numbers to improve trust and compliance.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
ReturnGO
Description
Easy-to-use self-service return management portal that allows customers to return and exchange products increases revenue and customer retention.
Key services
Returns management, Warranty returns, Exchanges, Return Guard, Tracking, Shipping
Content quality
good
Branding
consistent

Technology

Stack
WordPress, Divi Theme, jQuery, HubSpot scripts, Google Tag Manager, Microsoft Clarity
Frameworks
Divi (WordPress theme framework)
Platforms
WordPress CMS
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
65/100
Good practices seen
  • Use of HTTPS
  • Domain locked with clientTransferProhibited
  • Privacy protection on WHOIS

Analytics and tracking

Services
HubSpot Analytics, Microsoft Clarity, Google Analytics (via GTM)
Tracking level
moderate
Privacy practices
basic

Advertising

Ad networks
Facebook Ads (hsadspixel.net)
Tracking pixels
HubSpot Analytics, Microsoft Clarity, Facebook Pixel
Marketing tools
HubSpot, Microsoft Clarity
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website uses WordPress with Divi theme and HubSpot marketing integration
  2. No explicit privacy policy or terms of service found on homepage content
  3. Cookie consent mechanism present via HubSpot
  4. No direct contact emails or phone numbers found in visible content
  5. Security practices are basic but adequate for a small SaaS business
  6. No security.txt or vulnerability disclosure page detected
  7. WHOIS privacy protection is active and justified
  8. Website content is business-focused and professional
  9. No adult or questionable content detected
  10. External scripts include marketing and analytics tools
Technical notes

Notes

The website is built on WordPress with the Divi theme, using jQuery and several marketing and analytics scripts including HubSpot, Google Tag Manager, and Microsoft Clarity. Hosting is behind Cloudflare DNS, providing some CDN and security benefits. The site is mobile optimized and has good SEO metadata including Open Graph and JSON-LD structured data. Performance is moderate, with minified CSS and asynchronous script loading. However, accessibility features are basic and could be enhanced. The technical stack is modern but relies heavily on third-party marketing tools which should be monitored for privacy compliance. Overall, the technical infrastructure supports the business needs but has room for modernization and security hardening.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 75/100Medium26 findingsView report
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