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Security report for retainful.com

Retainful · E-commerce · N/a

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

68/100

Risk levelMedium

0–100, higher is better. How it is calculated

Retainful is a SaaS platform specializing in eCommerce email marketing, SMS, and WhatsApp automation designed to help online retailers increase sales and customer engagement. The company targets eCommerce brands using platforms like WooCommerce, Shopify, and BigCommerce, offering features such as abandoned cart recovery, email campaigns, segmentation, and analytics. The website is professionally designed with clear navigation and multiple calls to action, reflecting a mature digital presence. The technical infrastructure is built on WordPress with Elementor, integrating modern analytics and marketing tools including Google Analytics, Mixpanel, and Facebook Pixel. Security posture is strong with HTTPS enforcement and security headers, though explicit security policies and incident response information are not published. The absence of WHOIS data for the domain introduces some uncertainty regarding domain legitimacy, but the overall website quality and business presentation are credible. Strategic recommendations include publishing security and incident response policies and verifying domain registration details to enhance trust.

Scanned

NIS2 and GDPR posture

GDPR outside view
65/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…
  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching retainful.com

This scan found 23 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
15
Email security
75
DNS health
75
Network security
100
GDPR outside view
65
Average
68

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention retainful.com, from OffSeq Breach.

Total records
18
Employees
0
Customers
18
Third parties
0
Weak passwords
0%

1 subdomain affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for retainful.com.

Select it in the checkout above.

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Retainful positions itself as an affordable and effective alternative to major email marketing platforms like Klaviyo and Mailchimp, focusing on eCommerce businesses. With over 16,000 brands trusting their platform, Retainful leverages integrations with popular eCommerce platforms to capture a broad market segment. Their business model is subscription-based SaaS, with revenue streams from tiered pricing plans and migration services. The company maintains a strong partnership ecosystem visible through integrations and social media presence. Growth indicators include active marketing campaigns, customer success stories, and continuous feature updates. The company emphasizes cost savings and ROI improvements for clients, targeting small to medium-sized eCommerce businesses seeking efficient email marketing solutions.

Security posture

The website demonstrates a good security maturity level with HTTPS enabled and multiple security headers implemented, including Content Security Policy and Strict-Transport-Security. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, the lack of a published security policy, incident response plan, or vulnerability disclosure program indicates room for improvement in transparency and readiness. The integration of third-party scripts for analytics and marketing introduces potential risk vectors that should be regularly audited. Overall, the security posture is solid for a commercial website but could be enhanced by formalizing security governance and incident response communications.

Recommendations

  1. Publish a dedicated security policy and incident response plan on the website to improve transparency and trust.
  2. Implement a vulnerability disclosure program or security.txt file to encourage responsible reporting of security issues.
  3. Verify and publicly confirm domain registration details to address WHOIS data absence and improve legitimacy perception.
  4. Regularly audit third-party scripts and plugins for vulnerabilities and update them promptly.
  5. Enhance website accessibility features to improve compliance and user experience for all visitors.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Retainful
Description
eCommerce Email Marketing, SMS & WhatsApp - earn more revenue per message you send with Retainful.
Key services
Email campaigns, Email automation, Abandoned cart recovery, Signup forms, Segmentation, Report & Analytics, Dynamic Coupons, Integrations with WooCommerce, Shopify, Shopify Plus, BigCommerce
Content quality
good
Branding
consistent

Technology

Stack
WordPress, Elementor, Yoast SEO, jQuery, Google Tag Manager, Google Analytics, Mixpanel, Intercom, Facebook Pixel, LinkedIn Insight Tag, WP Rocket
Frameworks
Elementor
Platforms
WooCommerce, Shopify, Shopify Plus, BigCommerce
Performance
fast
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Content Security Policy present
  • No exposed sensitive data in HTML
  • Use of security plugins (WP Rocket for optimization)

Analytics and tracking

Services
Google Analytics, Mixpanel, Microsoft Clarity, Ahrefs Analytics
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Google Ads, Facebook Ads, LinkedIn Ads
Tracking pixels
Facebook Pixel, LinkedIn Insight Tag, Mixpanel, Microsoft Clarity
Marketing tools
Mixpanel, Intercom
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is a professional SaaS platform for eCommerce email marketing.
  2. Content is well structured with clear navigation and calls to action.
  3. Multiple tracking and marketing tools are integrated for analytics and user engagement.
  4. No direct contact emails or phone numbers found in visible content; contact primarily via support pages and forms.
  5. WHOIS data unavailable, which is a concern for domain legitimacy verification.
  6. No explicit security or incident response policies published.
  7. Good SEO and performance optimizations observed.
  8. No adult or questionable content detected.
Technical notes

Notes

The website is built on WordPress using the Elementor page builder, optimized with WP Rocket for performance. It employs a modern tech stack including jQuery, Google Tag Manager, Mixpanel, and Intercom for analytics and customer engagement. The site is mobile responsive with good SEO practices implemented via Yoast SEO. Performance is fast with lazy loading and script deferral techniques. No major technical debt or outdated technologies were detected. Hosting provider details are not explicitly found. The technical setup supports a scalable and maintainable eCommerce marketing platform, though continuous monitoring of third-party dependencies is advised to mitigate security risks.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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