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Security report for reamaze.com

Re:amaze · Technology · United States

Low risk. 2 critical or high findings in Security headers and SSL/TLS.

Security score

81/100

Risk levelLow

0–100, higher is better. How it is calculated

Re:amaze is a technology company providing an integrated SaaS platform for customer service, live chat, and helpdesk solutions tailored for online businesses. Their platform consolidates multiple communication channels including email, chat, social media, SMS, and push notifications, enhanced with AI-powered tools such as chatbots and conversation summarization. The company targets a broad audience including e-commerce, SaaS, education, and hospitality sectors, positioning itself as a modern, AI-enabled customer engagement solution with a strong emphasis on multi-brand and multi-channel support. Technically, the website employs modern web technologies including Bootstrap, jQuery, Google Analytics, and Tag Manager, ensuring a responsive, fast, and accessible user experience. The presence of mobile apps for iOS and Android further demonstrates digital maturity. The site is well-structured with comprehensive metadata, SEO optimization, and multiple integrations with popular platforms, reflecting a robust technical infrastructure. From a security perspective, the site enforces HTTPS, uses CSRF tokens in forms, and implements cookie consent mechanisms, indicating good baseline security practices. However, it lacks a publicly available security policy, incident response contacts, and vulnerability disclosure information, which are recommended for enhanced transparency and trust. The absence of WHOIS data reduces domain trust slightly but is mitigated by the professional site and business presence. Overall, Re:amaze presents a low-risk profile with strong business credibility and technical implementation. Strategic improvements in security transparency and domain registration visibility would further enhance trust and compliance.

Scanned

This is an earlier scan of reamaze.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
83/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching reamaze.com

This scan found 17 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
55
Email security
85
DNS health
85
Network security
100
GDPR outside view
83
Average
81

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Re:amaze operates in the competitive SaaS customer support market, leveraging AI and multi-channel integration as key differentiators. Their business model is subscription-based with a free trial to attract new customers. The company has cultivated a diverse customer base across multiple industries, supported by extensive integrations with major platforms like Shopify, BigCommerce, Stripe, and Slack. Testimonials and case studies indicate positive customer experiences and growth. The company emphasizes ease of use, automation, and AI assistance to improve customer engagement and operational efficiency. Their marketing strategy includes targeted messaging, demos, and extensive online resources, positioning them as a modern and customer-centric solution provider.

Security posture

The website demonstrates a mature security posture with HTTPS enforced and CSRF protection in place for forms. Cookie consent and privacy policies align with GDPR compliance, reflecting attention to data protection. However, the absence of a published security policy, incident response contacts, and vulnerability disclosure mechanisms represents gaps in security transparency and readiness. No critical vulnerabilities or exposed sensitive data were detected in the HTML content. The use of third-party scripts and analytics is standard but should be regularly audited to mitigate supply chain risks. Overall, the security posture is good but could be improved by formalizing security governance and incident response communication.

Recommendations

  1. Publish a comprehensive security policy and incident response plan accessible on the website.
  2. Implement and publicize a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  3. Enhance HTTP security headers such as Content-Security-Policy, X-Frame-Options, and Strict-Transport-Security.
  4. Regularly audit third-party scripts and dependencies for vulnerabilities and update them promptly.
  5. Increase transparency around data retention policies and user privacy practices to strengthen GDPR compliance.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Re:amaze
Description
Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses. It consolidates multiple support channels including email, live chat, video calls, social media, SMS, and push notifications into a single platform. It offers AI-powered tools, chatbots, FAQs, and customer engagement features.
Key services
Shared inbox helpdesk, Live chat with chatbots and video calls, AI-powered customer support and conversation tools, FAQ and help center, Push notification campaigns, Multi-brand support, Mobile apps for iOS and Android, Integrations with popular platforms
Content quality
excellent
Branding
consistent

Technology

Stack
Bootstrap 4.3.1, jQuery, Google Analytics, Google Tag Manager, Popper.js, LazyLoad, Re:amaze custom JS
Frameworks
Bootstrap
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • CSRF tokens present in forms
  • Secure cookie consent mechanism
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Analytics, G2 Crowd
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Ads
Tracking pixels
G2 Crowd tracking
Marketing tools
Calendly widget
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and interactive features.
  2. Strong focus on AI-powered customer support and multi-channel communication.
  3. Multiple customer testimonials and case studies enhance credibility.
  4. Comprehensive privacy and cookie policies with consent mechanisms.
  5. No explicit security policy or incident response information found.
  6. WHOIS data unavailable, which slightly impacts trust but not critical given other trust signals.
  7. Use of modern web technologies and analytics tools.
  8. Mobile optimized with dedicated iOS and Android apps.
  9. Multiple integrations with popular platforms and services.
Technical notes

Notes

The website uses a modern and well-maintained technology stack including Bootstrap 4.3.1 for responsive design, jQuery for DOM manipulation, and Google Analytics and Tag Manager for tracking and marketing analytics. The site loads quickly and is optimized for mobile devices, with dedicated mobile apps available. The presence of CSRF tokens and cookie consent mechanisms indicates attention to security and privacy. The site integrates with numerous third-party platforms, enhancing functionality and customer reach. There is no evidence of a CMS, suggesting a custom or proprietary platform. Performance and SEO optimizations are well implemented, contributing to a professional and user-friendly experience. Opportunities exist to improve security headers and formalize security documentation.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 81/100Low25 findingsView report
  2. 81/100 +1Low25 findingsView report
  3. 80/100Low24 findingsView report
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