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Security report for reamaze.com

Re:amaze · Technology · United States

Low risk. 2 critical or high findings in Security headers and SSL/TLS.

Security score

81/100

Risk levelLow

0–100, higher is better. How it is calculated

Re:amaze is a technology company providing an integrated customer service platform that combines live chat, helpdesk, AI-powered tools, and multi-channel communication for online businesses. Their platform targets sectors such as eCommerce, SaaS, education, and hospitality, offering features like chatbots, push notifications, FAQs, and mobile apps. The company positions itself as a modern, AI-driven customer engagement solution with a strong emphasis on ease of use and integration capabilities. Technically, the website is built on modern frameworks like Bootstrap and uses various third-party services for analytics, marketing, and customer interaction. The site is well-optimized for mobile and desktop, with good SEO and accessibility practices. Security posture is strong with HTTPS, CSRF protection, and secure form handling, though explicit security policies and incident response information are not published. The WHOIS data is missing or unavailable, which slightly impacts trust but the professional presentation and business presence mitigate concerns. Overall, the website is professional, secure, and compliant with privacy regulations, making it a trustworthy platform for its target audience.

Scanned

NIS2 and GDPR posture

GDPR outside view
83/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching reamaze.com

This scan found 17 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
55
Email security
85
DNS health
85
Network security
100
GDPR outside view
83
Average
81

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Re:amaze operates in the competitive SaaS customer support market, leveraging AI and multi-channel communication to differentiate itself. Its business model is subscription-based with a free trial, targeting small to medium businesses and enterprises. The company maintains a strong partnership ecosystem with integrations for Shopify, BigCommerce, Slack, Stripe, and others, enhancing its market reach. Customer testimonials and case studies indicate positive user experiences and growth. The platform's focus on AI and automation aligns with current market trends, positioning it well for continued expansion. The absence of phone contact suggests a digital-first support approach. The company appears to be US-based, with a medium-sized operation. Strategic observations include the importance of expanding security transparency and WHOIS data clarity to enhance trust further.

Security posture

The website demonstrates a mature security posture with enforced HTTPS, CSRF tokens on forms, and no visible exposure of sensitive data. Use of modern security headers is assumed though not explicitly visible in the HTML. The lack of a published security policy or incident response plan is a gap that could affect customer confidence. No vulnerability disclosures or security.txt files were found, indicating an opportunity to improve transparency. The use of third-party scripts and analytics is well-managed but requires ongoing monitoring to prevent supply chain risks. Overall, the security posture is strong but could benefit from enhanced documentation and public-facing security commitments.

Recommendations

  1. Publish a dedicated security policy and incident response information on the website.
  2. Implement and publicize a vulnerability disclosure program or security.txt file.
  3. Clarify WHOIS registration details to improve domain trustworthiness and transparency.
  4. Enhance accessibility features to meet or exceed WCAG standards.
  5. Regularly audit third-party scripts and dependencies for security vulnerabilities.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Re:amaze
Description
Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses. It offers AI-powered conversations, multi-channel support including email, live chat, social media, SMS, and push notifications, and tools to improve customer engagement and support efficiency.
Key services
Shared inbox helpdesk, Live chat with chatbots and video calls, AI-powered customer support tools, FAQ and help center, Push notification campaigns, Multi-brand support, Mobile apps for iOS and Android, Integrations with popular platforms
Content quality
excellent
Branding
consistent

Technology

Stack
Bootstrap 4.3.1, jQuery, Google Analytics, Google Tag Manager, YouTube embed, Calendly widget, Popper.js, LazyLoad, Re:amaze custom scripts
Frameworks
Bootstrap
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • CSRF tokens present in forms
  • No exposed sensitive data in HTML
  • Secure form inputs with validation
  • Use of async script loading

Analytics and tracking

Services
Google Analytics, G2 Crowd Attribution
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Ads (DoubleClick)
Tracking pixels
G2 Crowd Attribution Tracking
Marketing tools
Calendly
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and interactive features
  2. Strong focus on AI-powered customer support and multi-channel communication
  3. Multiple customer testimonials and case studies enhance credibility
  4. Comprehensive privacy, cookie, and terms of service policies present
  5. No phone numbers explicitly labeled as company contact found
  6. Contact primarily via email and web forms
  7. Use of modern web technologies and analytics tools
  8. No visible security policy or incident response information
  9. No vulnerability disclosure or security.txt found
  10. WHOIS data unavailable, which is a minor trust concern
Technical notes

Notes

The website uses a modern tech stack including Bootstrap 4.3.1, jQuery, and various asynchronous JavaScript libraries for analytics and user engagement. It integrates with multiple third-party services such as Google Analytics, Google Tag Manager, Calendly, and social media platforms. The site is mobile-optimized with responsive design and lazy loading for performance. SEO is well-implemented with meta tags and Open Graph data. No CMS is explicitly detected, suggesting a custom or proprietary platform. Hosting provider details are not disclosed. Performance appears fast with efficient resource loading. Technical risks include reliance on multiple external scripts which require continuous security monitoring. Overall, the technical infrastructure supports a robust, scalable, and user-friendly experience.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 81/100Low25 findingsView report
  2. 81/100 +1Low25 findingsView report
  3. 80/100Low24 findingsView report
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