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Security report for reamaze.com

Re:amaze · Technology · United States

Low risk. 2 critical or high findings in Security headers and SSL/TLS.

Security score

80/100

Risk levelLow

0–100, higher is better. How it is calculated

Re:amaze is a well-established SaaS company specializing in integrated customer service, live chat, and helpdesk solutions tailored for online businesses. Their platform consolidates multiple communication channels such as email, live chat, social media, SMS, and push notifications into a unified interface, enhanced by AI-powered tools and chatbots. The company targets a broad audience including eCommerce, SaaS, education, and hospitality sectors, positioning itself as a modern and comprehensive customer engagement solution with strong integration capabilities. Technically, the website employs a modern tech stack including Bootstrap, jQuery, and various Google services for analytics and tag management. The site is mobile-optimized, fast-loading, and accessible, with a professional design and clear navigation. Hosting appears to leverage CDN services ensuring performance and reliability. From a security perspective, the site enforces HTTPS, uses CSRF tokens, and implements secure forms. While explicit security policies and incident response details are not published, no vulnerabilities or exposed sensitive data were detected. Privacy compliance is strong with clear privacy and cookie policies and consent mechanisms in place. Overall, the website demonstrates a high level of professionalism, technical maturity, and business credibility. The domain registration data aligns with the business claims, supporting legitimacy. Strategic recommendations include publishing detailed security policies and vulnerability disclosure information to further enhance trust and compliance.

Scanned

This is an earlier scan of reamaze.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
83/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching reamaze.com

This scan found 17 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
55
Email security
85
DNS health
85
Network security
100
GDPR outside view
83
Average
80

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Re:amaze operates in the competitive customer support SaaS market, leveraging AI and multi-channel communication to differentiate itself. Its business model is subscription-based with a free trial to attract new customers. The company has built a robust ecosystem of integrations with major eCommerce platforms, communication tools, and CRM systems, enhancing its appeal to diverse online businesses. Testimonials and case studies indicate strong customer satisfaction and growth. The presence of mobile apps and AI features suggests ongoing innovation and adaptation to market needs. Partnerships with recognized platforms like Shopify, BigCommerce, and Slack reinforce its market position and channel reach.

Security posture

The website exhibits a mature security posture with HTTPS enforced and CSRF protections implemented. Forms are secured with required fields and no sensitive data is exposed in the HTML. However, the absence of a published security policy, incident response plan, or vulnerability disclosure program represents a gap in transparency and readiness. No signs of malware, phishing, or other security threats were found. Privacy policies and cookie consent mechanisms align with GDPR requirements, indicating good data protection practices. Overall, the security posture is strong but could be improved by adding explicit security governance documentation.

Recommendations

  1. Publish a dedicated security policy page outlining security controls and practices.
  2. Implement and publicize a vulnerability disclosure or security.txt file to encourage responsible reporting.
  3. Add incident response contact information to improve transparency and readiness.
  4. Consider appointing and publishing Data Protection Officer contact details if applicable.
  5. Maintain and regularly update privacy and cookie policies to ensure ongoing compliance.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Re:amaze
Description
Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses. It consolidates multiple communication channels including email, live chat, video call, social media, SMS, VoIP, and push notifications into a single platform. The platform offers AI-powered tools, chatbots, customizable FAQs, help centers, and real-time customer data insights to improve customer engagement and support efficiency.
Key services
Shared inbox helpdesk, Live chat with chatbots and video calls, AI-powered conversation assistance, Push notification campaigns, Customizable FAQ and help centers, Multi-brand support, Mobile apps for iOS and Android, Integrations with popular platforms
Content quality
excellent
Branding
consistent

Technology

Stack
Bootstrap 4.3.1, jQuery, Google Analytics, Google Tag Manager, Popper.js, Re:amaze proprietary JS, LazyLoad library
Frameworks
Bootstrap
Platforms
Web, iOS, Android
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • CSRF protection tokens
  • Secure forms with required fields
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Analytics, Google Tag Manager, G2 Crowd Attribution
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Ads (DoubleClick)
Tracking pixels
G2 Crowd Attribution Tracking
Marketing tools
Calendly widget
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is professionally designed with clear navigation and rich content.
  2. Strong focus on AI-powered customer support solutions.
  3. Multiple customer testimonials and case studies enhance trust.
  4. Comprehensive integration options with popular platforms.
  5. Mobile apps available for iOS and Android.
  6. Cookie consent mechanism implemented.
  7. No visible security or privacy policy gaps.
  8. No suspicious or malicious content detected.
Technical notes

Notes

The website uses a modern and robust technology stack including Bootstrap 4.3.1 for responsive design, jQuery for DOM manipulation, and Google Analytics and Tag Manager for tracking. The use of CDN-hosted assets and lazy loading techniques contributes to fast page load times and good performance. Mobile optimization is excellent with dedicated apps for iOS and Android. Accessibility features are present but could be enhanced with more ARIA roles and semantic HTML. SEO is well addressed with proper meta tags and Open Graph data. No CMS is explicitly detected, suggesting a custom or proprietary platform. Hosting appears reliable with no performance bottlenecks observed. Overall, the technical implementation supports a high-quality user experience and scalable operations.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 81/100Low25 findingsView report
  2. 81/100Low25 findingsView report
  3. 81/100Low25 findingsView report
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