Skip to main content

Security report for reamaze.com

Re:amaze · Technology · United States

Low risk. 2 critical or high findings in Security headers and SSL/TLS.

Security score

81/100

Risk levelLow

0–100, higher is better. How it is calculated

Re:amaze is a technology company specializing in integrated customer service, live chat, and helpdesk solutions tailored for online businesses, including e-commerce and SaaS providers. The platform consolidates multiple communication channels such as email, live chat, social media, SMS, and push notifications into a unified interface, enhanced by AI-powered tools and chatbots to improve customer engagement and operational efficiency. The company positions itself as a modern, AI-driven customer support solution with a strong market presence evidenced by customer testimonials and integrations with popular platforms. Technically, the website employs modern web technologies including Bootstrap, jQuery, Google Analytics, and Google Tag Manager, ensuring a responsive, fast-loading, and SEO-optimized user experience. The presence of mobile apps for iOS and Android further demonstrates digital maturity and commitment to accessibility. Security best practices are observed with HTTPS enforcement, CSRF tokens, and asynchronous script loading, although explicit security headers and policies could be better documented. From a security perspective, the site shows a solid posture with no visible vulnerabilities or exposed sensitive data. However, the absence of WHOIS data and explicit security or incident response policies introduces some uncertainty regarding domain registration legitimacy and formal security governance. Privacy compliance is well addressed with clear privacy and cookie policies and consent mechanisms, aligning with GDPR requirements. Overall, Re:amaze presents a professional, trustworthy, and technically sound online presence with minor gaps in transparency around domain registration and security policies. Strategic improvements in these areas would enhance trust and compliance further.

Scanned

This is an earlier scan of reamaze.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
83/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching reamaze.com

This scan found 17 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. See sample alerts.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
55
Email security
85
DNS health
85
Network security
100
GDPR outside view
83
Average
81

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Re:amaze operates in the competitive customer support software market, targeting online businesses that require multi-channel communication and AI-enhanced customer engagement. Its SaaS subscription model with a free trial lowers barriers to adoption. The company leverages partnerships and integrations with major platforms like Shopify, BigCommerce, Slack, and Stripe to expand its ecosystem and customer reach. Testimonials and case studies indicate a growing user base and positive customer impact. The focus on AI and automation positions Re:amaze competitively against traditional helpdesk solutions. The company’s marketing emphasizes ease of use, scalability, and AI capabilities, appealing to medium-sized businesses and enterprises seeking modern support tools. The absence of detailed company founding data or parent company information limits deeper corporate intelligence but does not detract from its market credibility.

Security posture

The website demonstrates a mature security posture with enforced HTTPS, CSRF protection, and secure form handling. No security headers were explicitly confirmed in the HTML, suggesting potential areas for enhancement such as Content-Security-Policy and Strict-Transport-Security headers. The lack of a public security policy or incident response contact reduces transparency and may impact customer confidence in security readiness. No vulnerability disclosure or security.txt files were found, which are recommended best practices for responsible vulnerability management. Privacy policies and cookie consent mechanisms are comprehensive and GDPR-aligned, indicating good data protection awareness. Overall, the security posture is strong but could benefit from improved documentation and explicit security governance disclosures.

Recommendations

  1. Publish a dedicated security policy and incident response page to improve transparency and customer trust.
  2. Implement and enforce security headers such as Content-Security-Policy, Strict-Transport-Security, and X-Frame-Options.
  3. Add a vulnerability disclosure policy or security.txt file to facilitate responsible reporting of security issues.
  4. Verify and publish WHOIS domain registration details to enhance legitimacy and trustworthiness.
  5. Consider adding explicit phone contact information for sales or support to improve accessibility.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Re:amaze
Description
Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses. It consolidates multiple support channels including email, live chat, video call, social media, SMS, VoIP, and push notifications into a single platform. It offers AI-powered tools, chatbots, FAQ centers, and multi-brand management to improve customer engagement and support efficiency.
Key services
Shared inbox helpdesk, Live chat with chatbots and video calls, AI-powered conversation assistance, FAQ and help center, Push notification campaigns, Multi-brand support, Mobile apps for iOS and Android, Integrations with popular platforms
Content quality
excellent
Branding
consistent

Technology

Stack
Bootstrap 4.3.1, jQuery, Google Analytics, Google Tag Manager, Popper.js, LazyLoad, Re:amaze custom JS, YouTube embedded video
Frameworks
Bootstrap
Platforms
Web, iOS, Android
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • CSRF tokens present in meta tags
  • Secure forms with anti-CSRF tokens
  • No exposed sensitive data in HTML
  • Use of async loading for scripts

Analytics and tracking

Services
Google Analytics, Google Tag Manager, G2 Crowd
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Ads (DoubleClick)
Tracking pixels
G2 Crowd tracking
Marketing tools
Calendly widget
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and interactive features
  2. Strong focus on AI-powered customer support and multi-channel integration
  3. Multiple customer testimonials and case studies enhance trust
  4. Comprehensive privacy, cookie, and terms of service policies present
  5. No phone numbers explicitly labeled as company contact found
  6. Multiple contact forms for signup, demo requests, and support
  7. Use of modern web technologies and analytics tools
  8. No explicit security policy or incident response information found
  9. No vulnerability disclosure or security.txt file detected
  10. No suspicious or malicious content detected
Technical notes

Notes

The website is built on a modern technology stack including Bootstrap 4.3.1, jQuery, and various Google services for analytics and tag management. It uses asynchronous script loading to optimize performance and includes mobile apps for iOS and Android, indicating a multi-platform approach. The site is well-structured with clear navigation, responsive design, and SEO-friendly meta tags. Performance is fast with lazy loading of images and scripts. No CMS was explicitly detected, suggesting a custom or proprietary platform. Hosting provider details are not disclosed. The technical implementation supports a high-quality user experience with room for improvement in security header implementation and explicit hosting transparency.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 81/100Low25 findingsView report
  2. 81/100 +1Low25 findingsView report
  3. 80/100Low24 findingsView report
Reviews of this site

Share your experience with reamaze.com. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review reamaze.com.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.