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Security report for proprofs.com

ProProfs · Technology · N/a

Medium risk. 5 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

70/100

Risk levelMedium

0–100, higher is better. How it is calculated

ProProfs is a well-established SaaS company offering a broad suite of software tools focused on training, customer support, knowledge management, surveys, quizzes, and project management. Their market position is strong with multiple award-winning products and millions of users, targeting businesses and organizations seeking easy-to-use digital tools to improve operational efficiency and customer engagement. The website is professionally designed, mobile-optimized, and rich in content, reflecting a mature digital presence. Technically, the website employs a modern technology stack including Google Analytics, Facebook Pixel, Hotjar, Microsoft Clarity, and AdRoll for analytics and marketing. The use of Bootstrap framework and various JavaScript libraries supports a responsive and accessible user experience. Performance is moderate with good SEO and accessibility features implemented. From a security perspective, the site enforces HTTPS with strong security headers and no visible vulnerabilities or exposed sensitive data. However, explicit security policies, incident response information, and vulnerability disclosure mechanisms are not found, representing areas for improvement. Privacy compliance is well addressed with clear privacy and cookie policies and consent mechanisms. Overall, the website presents a low-risk profile with strong business credibility and technical maturity. The absence of WHOIS data for the exact queried domain is noted but likely due to privacy protection, not detracting from the legitimacy of the business. Strategic recommendations include enhancing transparency on security and incident response, and publishing vulnerability disclosure information.

Scanned

NIS2 and GDPR posture

GDPR outside view
65/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching proprofs.com

This scan found 22 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
25
Email security
70
DNS health
85
Network security
100
GDPR outside view
65
Average
70

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention proprofs.com, from OffSeq Breach.

Total records
40,177
Employees
23
Customers
39,961
Third parties
193
Weak passwords
28%

Latest record dated 2026-06-18 · 20 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for proprofs.com.

Select it in the checkout above.

Masked preview

  • –proprofs.com2026-06-18
  • –proprofs.com2026-06-09
  • –collaborate.proprofs.com2026-05-27
  • –desk.proprofs.com2026-05-20
  • –proprofs.com2026-05-15

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

ProProfs operates in the technology sector as a SaaS provider with a diversified product portfolio including knowledge base software, training maker, quiz maker, survey maker, live chat, help desk, project management, webinar, CRM, and performance management tools. Their business model is subscription-based with freemium options, targeting enterprises and SMBs globally. The company demonstrates strong market positioning with positive user ratings and a broad partner ecosystem. Growth indicators include multiple product offerings and integration of advanced analytics and marketing tools. The company maintains consistent branding and professional content, supporting trust and customer engagement.

Security posture

The website exhibits a mature security posture with HTTPS enforced and multiple security headers implemented, including CSP and HSTS. No exposed sensitive information or vulnerable libraries were detected in the HTML content. However, the absence of a published security policy, incident response plan, or vulnerability disclosure program limits transparency and preparedness perception. No contact channels specifically for security incidents were found. Privacy policies and cookie consent mechanisms are in place, supporting GDPR compliance. Overall, the security maturity is good but could be enhanced by formalizing and publishing security governance documents and incident response procedures.

Recommendations

  1. Publish a dedicated security policy and incident response page to improve transparency and trust.
  2. Implement and publicize a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  3. Provide contact information for a Data Protection Officer or security team to facilitate communication.
  4. Regularly review and audit third-party scripts and libraries to mitigate potential vulnerabilities.
  5. Enhance documentation on data retention and privacy compliance to align with GDPR and other regulations.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
ProProfs
Description
Train your team, support customers, and assess performance with ProProfs—delightful, easy-to-use tools built to help you work smarter and grow faster.
Key services
Knowledge Base Software, Training Maker, Quiz Maker, Survey Maker, Live Chat Software, Help Desk Software, Project Management Software, Webinar Software, Customer Feedback Software, Performance Management Software
Content quality
excellent
Branding
consistent

Technology

Stack
Google Tag Manager, Google Analytics, Facebook Pixel, Hotjar, AdRoll, jQuery, Bootstrap, Fancybox, Clarity (Microsoft)
Frameworks
Bootstrap
Platforms
Web
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of CSP
  • No exposed sensitive data in HTML
  • Secure forms with no visible vulnerabilities

Analytics and tracking

Services
Google Analytics, Hotjar, Microsoft Clarity, Facebook Pixel
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
AdRoll
Tracking pixels
Facebook Pixel, Microsoft Clarity, Hotjar
Marketing tools
AdRoll
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenge.
  2. Content is rich, professional, and well-structured with comprehensive product offerings.
  3. Strong use of structured data (JSON-LD) for SEO and business information.
  4. Multiple external trusted analytics and marketing tools integrated.
  5. No explicit or adult content detected; safe for general audiences.
  6. WHOIS data is missing or not found for the queried domain, possibly due to privacy protection or query on 'www' subdomain.
  7. No visible security policy or incident response page found.
  8. Contact information is clearly provided in footer and structured data.
  9. Good mobile optimization and accessibility features present.
Technical notes

Notes

The website uses a modern and robust technology stack including Bootstrap for responsive design, jQuery for DOM manipulation, and multiple analytics and marketing tools such as Google Analytics, Facebook Pixel, Hotjar, Microsoft Clarity, and AdRoll. The site is mobile-optimized with good accessibility features and SEO best practices, including structured data markup (JSON-LD) for organization and product information. Performance is moderate, with asynchronous loading of scripts and preloading of fonts. No CMS was explicitly detected. Hosting provider details are not disclosed. The technical implementation supports a professional and user-friendly experience with room for optimization in performance and security transparency.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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