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Security report for pendo.io

Pendo · Technology · N/a

Medium risk. 7 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

69/100

Risk levelMedium

0–100, higher is better. How it is calculated

Pendo is a leading SaaS company specializing in Software Experience Management (SXM) platforms designed to optimize software adoption, engagement, and user satisfaction across web, mobile, SaaS, AI, and agentic applications. The company positions itself as the #1 global platform in this space, serving enterprise clients and various business teams including product, sales, IT, and marketing. Their platform offers a comprehensive suite of tools such as analytics, in-app guides, NPS surveys, session replay, and AI-driven intelligence to help organizations improve software ROI and user experience. Technically, Pendo's website is built on WordPress with modern web technologies including Google Tag Manager, Marketo, Wistia video embeds, and Lottie animations. The site demonstrates good SEO practices, mobile optimization, and accessibility features. The use of multiple analytics and marketing tools indicates a mature digital infrastructure focused on user engagement and data-driven marketing. From a security perspective, the website enforces HTTPS and employs various security best practices, although explicit security headers are not fully confirmed in the HTML. Privacy and cookie policies are comprehensive and GDPR compliant, reflecting a strong commitment to data protection. However, no explicit incident response or vulnerability disclosure information is publicly available, which could be improved to enhance transparency. Overall, Pendo presents a professional, trustworthy, and technically sound online presence consistent with an enterprise SaaS provider. The domain WHOIS data is privacy protected, which is typical for this business type and does not raise immediate concerns. The website is free from adult or questionable content and is fully accessible without WAF or security challenges.

Scanned

This is an earlier scan of pendo.io. View the latest report

NIS2 and GDPR posture

GDPR outside view
70/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

7 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching pendo.io

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
57
Security headers
15
Email security
85
DNS health
85
Network security
100
GDPR outside view
70
Average
69

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention pendo.io, from OffSeq Breach.

Total records
412
Employees
0
Customers
367
Third parties
45
Weak passwords
15%

12 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for pendo.io.

Select it in the checkout above.

Breach keeps ingesting new leaks, so these numbers can grow between scans.

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Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Pendo operates in the technology sector with a focus on software experience management, targeting enterprise customers and business teams that rely heavily on software tools. Their competitive advantage lies in offering a no-code, integrated platform that spans analytics, user feedback, in-app messaging, and AI-driven insights. The business model is SaaS subscription-based, serving large enterprises and specialized teams such as product management, sales, IT, and marketing. The presence of high-profile customers like Salesforce, United Airlines, and Okta underscores strong market positioning and credibility. Pendo's ecosystem includes partnerships with Salesforce and integrations with various platforms, enhancing its value proposition. The company invests in content marketing, certification courses, and community engagement to foster growth and customer loyalty.

Security posture

Pendo demonstrates a mature security posture with HTTPS enforced and privacy policies aligned with GDPR. The website does not expose sensitive information and uses reputable third-party services for analytics and marketing. However, the absence of explicit security headers in the HTML and lack of publicly available incident response contacts or vulnerability disclosure mechanisms suggest areas for improvement. The use of multiple third-party scripts requires ongoing vigilance to mitigate supply chain risks. Overall, the security posture is strong but could benefit from enhanced transparency and formalized vulnerability disclosure processes.

Recommendations

  1. Implement and publicly document a security.txt file to facilitate vulnerability reporting.
  2. Ensure all recommended security headers (CSP, X-Frame-Options, X-Content-Type-Options) are configured and verified.
  3. Publish clear incident response and security contact information to improve transparency.
  4. Regularly audit third-party scripts and dependencies for vulnerabilities and update accordingly.
  5. Enhance data retention policy disclosures and user privacy controls to strengthen GDPR compliance.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Pendo
Description
Increase revenue, cut costs, and reduce risk with Pendo’s Software Experience Management platform. Optimize the entire software experience to drive adoption and improve engagement.
Key services
Pendo Analytics, Pendo Guides, Pendo NPS, Pendo Listen, Pendo Orchestrate, Pendo Session Replay, Pendo Benchmarks, Pendo Intelligence, Forwrd by Pendo
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress CMS, Yoast SEO plugin, Google Tag Manager, Google Analytics (gtag.js), Marketo Munchkin, Lottie animations, jQuery, Wistia video embeds, CDNs for fonts and scripts
Platforms
Web, Mobile (referenced)
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Use of security and privacy related pages
  • No visible vulnerable libraries

Analytics and tracking

Services
Google Analytics, Marketo Munchkin, Metadata.io
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
StackAdapt, Spotify Pixel, LinkedIn Insight, Reddit Pixel, Twitter Ads, Bing Ads
Tracking pixels
Marketo Munchkin, Metadata.io
Marketing tools
Marketo, Metadata.io
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and multimedia.
  2. Strong branding and consistent design across pages.
  3. Comprehensive product and solution descriptions.
  4. Multiple customer case studies and logos from reputable companies.
  5. Use of modern web technologies and analytics tools.
  6. Privacy and cookie policies are present and appear comprehensive.
  7. No direct contact emails or phone numbers found on main pages.
  8. WHOIS data is privacy protected, limiting registrant visibility.
  9. No security.txt or explicit vulnerability disclosure page found.
  10. No explicit incident response or security contact information found.
Technical notes

Notes

The website leverages a modern technology stack centered on WordPress CMS with extensive use of JavaScript libraries and third-party integrations such as Google Tag Manager, Marketo, and Wistia. The site includes advanced UI elements like Lottie animations and responsive design, ensuring excellent mobile optimization and user experience. SEO is well implemented with Yoast SEO plugin and structured data (JSON-LD) for rich search results. Performance is moderate, likely influenced by multiple external scripts and video embeds. Technical risks include dependency on multiple third-party services and the need for continuous monitoring of script security and performance optimization.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 72/100 −2Medium28 findingsView report
  2. 74/100 +3Medium28 findingsView report
  3. 71/100Medium25 findingsView report
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