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Security report for openforms.com

Granicus · Government · United States

Low risk. 2 critical or high findings in Security headers.

Security score

83/100

Risk levelLow

0–100, higher is better. How it is calculated

Granicus is a well-established technology company specializing in digital government solutions, with a focus on products like OpenForms that enable local governments to digitize forms and workflows. The company targets government agencies, particularly at the local and county levels, providing SaaS solutions that improve resident engagement and operational efficiency. The website reflects a mature digital presence with professional design, clear navigation, and relevant content tailored to its audience. Technically, the site uses modern web technologies including WordPress CMS, JavaScript libraries, Typekit fonts, Google Tag Manager, and New Relic for performance monitoring. Hosting is inferred to be on AWS infrastructure, supporting scalability and reliability. Security posture is solid with HTTPS enforced and domain transfer protections in place, though DNSSEC is not enabled and explicit security policies are not published. Privacy compliance is weak due to the absence of visible privacy and cookie policies or consent mechanisms. Overall, the site is trustworthy and professional but could improve transparency around privacy and security policies.

Scanned

This is an earlier scan of openforms.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
100/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

Need hands-on remediation? Email guard@offseq.com

Keep watching openforms.com

This scan found 14 issues across 4 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
95
Security headers
25
Email security
100
DNS health
80
Network security
100
GDPR outside view
100
Average
83

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Granicus holds a strong market position as a provider of digital government technology solutions, serving a broad range of public sector clients. Its business model is primarily B2B SaaS, offering cloud-based platforms that streamline government services and citizen engagement. The company leverages partnerships with related service providers such as govDelivery and Host Compliance, integrating their services into its ecosystem. Granicus demonstrates growth through a diverse product portfolio and a focus on digital transformation in government. The website content and linked resources indicate a strategic emphasis on customer success, digital innovation, and compliance with accessibility standards. Granicus's longevity since 1999 and consistent branding reinforce its credibility in the government technology sector.

Security posture

The website exhibits a good security baseline with HTTPS enforced and domain registration protections such as clientTransferProhibited status. However, DNSSEC is not enabled, which could be a potential area for DNS security improvement. No explicit security policies, incident response contacts, or vulnerability disclosure programs are published on the site, limiting transparency for security researchers and customers. The use of reputable third-party monitoring tools like New Relic indicates attention to performance and error tracking. No exposed sensitive data or vulnerable libraries were detected in the analyzed content. Overall, the security posture is solid but could be enhanced by publishing formal security documentation and enabling DNSSEC.

Recommendations

  1. Enable DNSSEC to strengthen DNS security and prevent spoofing.
  2. Publish comprehensive privacy and cookie policies with clear GDPR compliance statements and consent mechanisms.
  3. Add explicit security policies and incident response contact information to improve transparency and trust.
  4. Implement a vulnerability disclosure program and publish a security.txt file to facilitate responsible reporting.
  5. Provide clear and accessible contact information including support emails and phone numbers on the website.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Granicus
Description
Granicus provides digital government solutions, including OpenForms, which helps cities and counties digitize request-related forms and workflows into easy-to-use online services.
Key services
Online form building and workflow digitization, Government digital service solutions, Customer engagement and communication platforms
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, Typekit Fonts, Google Tag Manager, New Relic Browser monitoring
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
80/100
Good practices seen
  • HTTPS enforced
  • Domain status clientTransferProhibited to prevent unauthorized transfers

Analytics and tracking

Services
New Relic Browser, Google Tag Manager
Tracking level
moderate
Privacy practices
poor

Advertising

Tracking pixels
New Relic
Marketing tools
TrustArc Consent Management
Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is professionally designed and well-structured.
  2. Content is focused on government digital services, specifically OpenForms.
  3. No explicit privacy or cookie policies found on the analyzed page.
  4. No direct contact emails or phone numbers found on the page.
  5. Multiple external trusted domains linked, including social media and partner login portals.
  6. Uses modern web technologies and monitoring tools.
  7. No signs of WAF or content blocking.
  8. WHOIS data supports legitimacy and business continuity.
Technical notes

Notes

The website is built on WordPress CMS with a modern front-end leveraging JavaScript and Typekit fonts for typography. It integrates Google Tag Manager and New Relic for analytics and performance monitoring. Hosting is likely on AWS, as indicated by DNS servers. The site demonstrates good mobile optimization and accessibility compliance. SEO is supported by Yoast SEO plugin metadata and structured data in JSON-LD format. Performance is moderate, with asynchronous loading of scripts and optimized images. There is no evidence of outdated or vulnerable libraries in the provided content. Opportunities exist to improve technical security by enabling DNSSEC and enhancing privacy compliance features.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 80/100 +7Low25 findingsView report
  2. 73/100Medium23 findingsView report
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