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Security report for mixdesk.com

Mixdesk · Technology · N/a

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

67/100

Risk levelMedium

0–100, higher is better. How it is calculated

Mixdesk is a mature technology company founded in 2013, specializing in AI-driven customer service and global marketing solutions. Their platform integrates multiple communication channels including LiveChat, WhatsApp, Facebook, Instagram, Line, Email, and Telegram, enabling businesses to expand globally with AI-powered automation and multilingual support. The company serves over 400,000 businesses worldwide, positioning itself as a leading SaaS provider in the omnichannel customer engagement space. Technically, Mixdesk employs modern web technologies such as React and Next.js, hosted on AWS infrastructure, ensuring fast performance and excellent mobile optimization. The website demonstrates good SEO practices and accessibility features, contributing to a high-quality user experience. Analytics and marketing tools including Google Tag Manager, Facebook Pixel, and Baidu Analytics are integrated for data-driven marketing and user tracking. From a security perspective, the site enforces HTTPS and employs domain locks to prevent unauthorized changes. However, DNSSEC is not enabled, and explicit security policies or incident response pages are absent. Privacy compliance is generally good with a comprehensive privacy policy, but the lack of a cookie consent mechanism is a gap that should be addressed to fully comply with GDPR requirements. Overall, Mixdesk presents a professional and trustworthy online presence with strong business credibility and technical maturity. Strategic improvements in security headers, DNS security, and privacy consent mechanisms would further enhance their security posture and compliance standing.

Scanned

NIS2 and GDPR posture

GDPR outside view
58/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching mixdesk.com

This scan found 22 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

€39.90one-time

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Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
20
Email security
70
DNS health
75
Network security
100
GDPR outside view
58
Average
67

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Mixdesk operates in the competitive AI customer service and marketing automation market, targeting businesses seeking to scale globally with omnichannel communication solutions. Their competitive advantage lies in leveraging advanced large language models to provide AI Agents that automate customer engagement and support across multiple languages and platforms. Revenue streams are primarily subscription-based SaaS plans with tiered features. The company demonstrates strong growth indicators with a large customer base and extensive partner ecosystem. Their marketing emphasizes seamless human-AI collaboration, automation, and data insights, positioning them as a forward-looking innovator in AI-driven customer experience management.

Security posture

Mixdesk exhibits a solid security maturity level with HTTPS enforcement and domain registration protections. No critical vulnerabilities or exposed sensitive data were detected in the website content. However, the absence of DNSSEC and explicit security or incident response policies indicates room for improvement. Compliance with GDPR is supported by a comprehensive privacy policy, but cookie consent mechanisms are missing, which could pose regulatory risks. The use of third-party analytics and marketing scripts necessitates ongoing monitoring to mitigate potential vulnerabilities. Incident response readiness and security culture indicators are not publicly documented, suggesting an opportunity to enhance transparency and trust.

Recommendations

  1. Enable DNSSEC on the domain to strengthen DNS security and prevent spoofing.
  2. Implement a cookie consent banner/mechanism to comply fully with GDPR and other privacy regulations.
  3. Publish explicit security policy and incident response pages to improve transparency and preparedness.
  4. Regularly audit and update third-party scripts and libraries to mitigate vulnerabilities.
  5. Enhance Content-Security-Policy headers to reduce risks of cross-site scripting and related attacks.

Contact details published on the site

Addresses
Legal name
Mixdesk
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Mixdesk
Description
Mixdesk provides AI-driven customer service and marketing solutions for global expansion, integrating multiple communication channels such as LiveChat, WhatsApp, Facebook, Instagram, Line, Email, Telegram, and more to enable global growth.
Key services
AI Agent for customer service, Omnichannel communication, Marketing automation, Team collaboration, Data insights and analytics
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, JavaScript, AWS DNS, Google Tag Manager, Facebook Pixel, Baidu Analytics
Frameworks
Next.js
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Domain status includes clientDeleteProhibited and other EPP locks
  • No exposed sensitive data in HTML
  • Use of modern JavaScript frameworks

Analytics and tracking

Services
Google Analytics (via GTM), Baidu Analytics, Facebook Pixel
Tracking level
moderate
Privacy practices
basic

Advertising

Ad networks
Google Ads, Facebook Ads, Baidu Analytics
Tracking pixels
Facebook Pixel
Marketing tools
Mixdesk marketing automation, WhatsApp marketing templates
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is professionally presented with clear business focus on AI-driven customer service and marketing.
  3. Multiple social media and contact channels are provided, enhancing trust.
  4. Use of modern web technologies and frameworks ensures good performance and user experience.
  5. Security posture is good but can be improved with DNSSEC and explicit security policies.
  6. Privacy compliance is mostly met but lacks explicit cookie consent mechanism.
  7. WHOIS data supports legitimacy and business maturity.
Technical notes

Notes

The website is built on a modern React/Next.js stack, hosted on AWS infrastructure, ensuring scalability and performance. It uses advanced front-end techniques for responsive design and accessibility. SEO is well implemented with comprehensive meta tags and Open Graph data. Analytics integration includes Google Tag Manager, Facebook Pixel, and Baidu Analytics, supporting marketing and user behavior insights. No CMS was detected, indicating a custom or headless architecture. The site loads quickly and is optimized for mobile devices. Technical risks are minimal but include the need for DNSSEC and enhanced security headers. The infrastructure supports the business model effectively with room for continuous modernization.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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