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Security report for medallia.com

Medallia · Technology · N/a

Low risk. 3 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

83/100

Risk levelLow

0–100, higher is better. How it is calculated

Medallia is a leading enterprise software company specializing in experience management solutions that improve customer, employee, contact center, and digital experiences. Their SaaS platform integrates AI and analytics to provide actionable insights and personalized messaging, targeting large organizations globally. The website demonstrates a mature digital presence with multi-language support, comprehensive content, and strong branding consistency. Technically, the site leverages WordPress CMS and integrates multiple marketing and analytics technologies, hosted likely on AWS infrastructure. Security posture is robust with HTTPS, security certifications (ISO 27001, SOC 2), and enterprise-grade security practices, though direct incident response and vulnerability disclosure information are not publicly available. Privacy and cookie policies are comprehensive and GDPR compliant. The absence of WHOIS data is unusual but does not detract significantly from the overall trustworthiness given the website's professionalism and external trust signals.

Scanned

This is an earlier scan of medallia.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching medallia.com

This scan found 14 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
82
Security headers
75
Email security
87
DNS health
85
Network security
100
GDPR outside view
68
Average
83

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Medallia operates in the technology sector, focusing on experience management software delivered via a SaaS model. Their market position is strong, supported by certifications and a broad portfolio of solutions across customer experience, employee engagement, contact centers, and market research. The company targets enterprise clients seeking to optimize experience-driven business outcomes. Their ecosystem includes partner networks and localized expertise. The website content and navigation reflect a well-structured approach to customer engagement and education, supporting growth and retention. The use of advanced analytics and AI positions Medallia competitively in the experience management market.

Security posture

The website exhibits a mature security posture with enforced HTTPS, presence of key security headers, and adherence to recognized security frameworks such as ISO 27001 and SOC 2. The platform emphasizes enterprise-grade security and compliance, including GDPR. However, the lack of publicly available incident response and vulnerability disclosure policies limits transparency. No obvious vulnerabilities or exposed sensitive data were detected in the website content or scripts. The use of multiple third-party marketing and analytics tools necessitates ongoing security audits to mitigate supply chain risks. Overall, the security posture supports business continuity and data protection but could be enhanced by publishing explicit security contact channels and disclosure policies.

Recommendations

  1. Publish a dedicated incident response and vulnerability disclosure page with clear contact information to improve transparency and trust.
  2. Consider providing direct company contact emails and phone numbers for sales and support to enhance user trust and accessibility.
  3. Regularly audit and update third-party scripts and integrations to minimize potential security risks from external dependencies.
  4. Enhance WHOIS data transparency if possible to improve domain legitimacy perception and reduce suspicion.
  5. Maintain and communicate data retention policies and privacy compliance measures clearly to align with evolving regulations.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Medallia
Description
Medallia provides a software platform that delivers insights to improve customer experience, contact center experience, employee experience, and digital experience.
Key services
Customer Experience Management, Employee Experience, Contact Center Experience, Digital Experience, Experience Orchestration, Personalized Messaging
Content quality
excellent
Branding
consistent

Technology

Stack
Google Tag Manager, Adobe DTM, Marketo, Weglot, Vidyard, Thunderhead, Qualified, Decibel Insight, Facebook Pixel, LinkedIn Insight Tag
Frameworks
WordPress
Platforms
AWS (S3 buckets for resources)
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Enterprise-grade security page
  • Use of security certifications
  • Role-based reporting and access control

Analytics and tracking

Services
Google Analytics, Adobe Analytics, Decibel Insight, Marketo Munchkin
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Google Ads, Facebook Ads
Tracking pixels
Facebook Pixel, LinkedIn Insight Tag
Marketing tools
Marketo, Qualified, Demandbase
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and navigation.
  2. Strong enterprise branding and consistent messaging.
  3. Multiple language support with Weglot integration.
  4. Use of modern marketing and analytics tools.
  5. No direct contact emails or phone numbers publicly listed; contact via forms.
  6. Security and privacy policies are present and comprehensive.
  7. No visible security or privacy red flags in website content.
  8. WHOIS data missing, which is unusual for a large company domain.
Technical notes

Notes

The website is built on WordPress CMS with a modern tech stack including Google Tag Manager, Adobe DTM, Marketo, and other marketing and analytics tools. Hosting appears to leverage AWS infrastructure, indicated by S3 resource usage. Performance is moderate with good mobile optimization and accessibility features. SEO is well implemented with proper meta tags and multi-language support via Weglot. The site uses asynchronous loading for scripts to improve load times. Technical risks include reliance on multiple third-party scripts which require vigilant security management. Overall, the technical implementation supports a professional and scalable digital presence aligned with enterprise standards.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 85/100 +2Low22 findingsView report
  2. 83/100Low22 findingsView report
  3. 75/100Medium3 findings · partial scanView report
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