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Security report for medallia.com

Medallia · Technology · United States

Low risk. 2 critical or high findings in GDPR outside view and SSL/TLS.

Security score

85/100

Risk levelLow

0–100, higher is better. How it is calculated

Medallia is a leading enterprise software company specializing in experience management solutions that improve customer, employee, contact center, and digital experiences. Their platform integrates AI and analytics to provide actionable insights for businesses globally. The website reflects a mature digital presence with comprehensive content, multi-language support, and strong branding consistency. Technically, the site is built on WordPress, hosted on AWS infrastructure, and leverages modern marketing and analytics technologies such as Google Tag Manager, Adobe DTM, Marketo, and Thunderhead. Security posture is robust with HTTPS enforcement, enterprise-grade certifications (ISO 27001, SOC 2), and a dedicated security page, although incident response and vulnerability disclosure information could be more explicit. The absence of WHOIS data limits domain registration trust assessment but does not detract from the overall professionalism and trustworthiness of the site. Recommendations include publishing incident response contacts, adding a vulnerability disclosure policy, and enhancing accessibility features to further strengthen security and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching medallia.com

This scan found 14 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
90
Email security
87
DNS health
85
Network security
100
GDPR outside view
68
Average
85

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Medallia operates in the technology sector, providing SaaS experience management solutions to enterprise clients across multiple industries including automotive, financial services, healthcare, and telecommunications. Their business model focuses on B2B software subscriptions complemented by professional services and support. The company maintains a strong partnership ecosystem and emphasizes AI leadership and global impact. The website showcases extensive customer success stories and industry recognition, reinforcing market leadership. Growth indicators include multi-language support and active marketing campaigns. The absence of direct contact emails or phone numbers suggests a controlled lead generation approach via demo requests and contact forms.

Security posture

The website demonstrates a mature security posture with HTTPS enforced and multiple security headers implemented. Certifications such as ISO 27001 and SOC 2 indicate adherence to recognized security frameworks. The presence of a dedicated security page highlights enterprise-grade security practices. However, the lack of publicly available incident response contacts and vulnerability disclosure policies represents a gap in transparency and readiness communication. No vulnerabilities or exposed sensitive data were detected in the analysis. The use of multiple third-party scripts and marketing tools necessitates ongoing security audits to mitigate supply chain risks. Overall, the security posture is strong but could benefit from enhanced incident response visibility and formal vulnerability disclosure mechanisms.

Recommendations

  1. Publish explicit incident response contact information on the website to improve transparency and readiness.
  2. Implement and publicize a vulnerability disclosure policy or security.txt file to encourage responsible reporting.
  3. Enhance website accessibility features to comply with WCAG standards and improve user experience for all visitors.
  4. Regularly audit and update third-party scripts and marketing tools to minimize security risks from external dependencies.
  5. Maintain up-to-date privacy and cookie policies with clear consent mechanisms to ensure ongoing compliance with GDPR and related regulations.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Medallia
Description
Medallia provides a software platform delivering insights to improve customer experience, contact center experience, employee experience, and digital experience.
Key services
Customer Experience Management, Employee Experience, Contact Center Experience, Digital Experience, Experience Orchestration, AI & Analytics
Content quality
excellent
Branding
consistent

Technology

Stack
Google Tag Manager, Adobe DTM, Marketo, Thunderhead, Vidyard, Weglot, Swiper, GSAP
Frameworks
WordPress
Platforms
AWS (S3 buckets for resources)
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Enterprise-grade security page
  • Use of security frameworks (ISO 27001, SOC 2)
  • No exposed sensitive data detected

Analytics and tracking

Services
Google Analytics, Adobe Analytics, Marketo Analytics, Decibel Insight
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Facebook Ads, Google Ads
Tracking pixels
Facebook Pixel, Marketo Munchkin, LinkedIn Insight Tag, Decibel Insight
Marketing tools
Marketo, Qualified, Demandbase
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and navigation.
  2. Strong use of modern marketing and analytics tools.
  3. Enterprise-grade security and compliance information is publicly available.
  4. No direct contact emails or phone numbers found; contact via forms only.
  5. WHOIS data unavailable, limiting domain registration trust assessment.
  6. No evidence of suspicious or malicious content.
  7. Multiple language versions supported via Weglot.
  8. No visible security.txt or vulnerability disclosure page.
Technical notes

Notes

The website is built on WordPress CMS and hosted on Amazon AWS infrastructure, utilizing S3 buckets for resource storage. It employs a modern technology stack including Google Tag Manager, Adobe DTM, Marketo, Thunderhead, Vidyard, and Weglot for multi-language support. Performance is moderate with good mobile optimization and basic accessibility features. SEO is well implemented with proper meta tags and Open Graph data. The site uses multiple analytics and marketing tools, indicating a mature digital marketing strategy. Technical risks include reliance on numerous third-party scripts which require continuous monitoring. The site design is professional and navigation is clear, supporting excellent user experience.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 83/100Low22 findingsView report
  2. 83/100Low22 findingsView report
  3. 75/100Medium3 findings · partial scanView report
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