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Security report for medallia.com

Medallia · Technology · United States

Low risk. 3 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

83/100

Risk levelLow

0–100, higher is better. How it is calculated

Medallia is a leading enterprise software company specializing in experience management solutions that enhance customer, employee, contact center, and digital experiences. Their SaaS platform integrates AI and analytics to provide actionable insights for businesses globally. The company targets large enterprises across multiple industries, offering a comprehensive suite of products and services designed to optimize experience management and drive business outcomes. Technically, Medallia's website is built on WordPress and leverages a modern technology stack including Google Tag Manager, Adobe DTM, Marketo, and various analytics and marketing tools. The site is well-optimized for performance, mobile responsiveness, and accessibility, reflecting a mature digital infrastructure. From a security perspective, Medallia demonstrates strong practices including HTTPS enforcement, enterprise-grade certifications such as ISO 27001 and SOC 2, and a dedicated security page outlining their commitment to data protection. No critical vulnerabilities or exposed sensitive data were detected. However, the absence of publicly available WHOIS data reduces transparency slightly but is likely due to privacy or query limitations. Overall, Medallia presents a low-risk profile with a professional online presence, strong security posture, and comprehensive privacy compliance. Strategic recommendations include publishing explicit incident response contacts and a vulnerability disclosure policy to further enhance trust and security readiness.

Scanned

This is an earlier scan of medallia.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching medallia.com

This scan found 14 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
82
Security headers
75
Email security
87
DNS health
85
Network security
100
GDPR outside view
68
Average
83

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Medallia holds a strong market position as a leader in experience management software, serving enterprise clients worldwide. Their business model centers on SaaS delivery of integrated experience solutions, supported by a robust partner network and extensive customer success stories. The company leverages AI and analytics to differentiate its offerings and maintain competitive advantage. Growth indicators include a broad industry focus, multilingual website support, and active marketing and training resources. Medallia's ecosystem includes partnerships with technology providers and a commitment to global impact initiatives, positioning it well for sustained expansion.

Security posture

Medallia exhibits a mature security posture with adherence to recognized frameworks such as ISO 27001 and SOC 2. The website enforces HTTPS and implements multiple security headers to protect users. No signs of vulnerabilities or insecure practices were found in the analyzed content. Privacy policies and cookie consent mechanisms align with GDPR requirements, indicating compliance readiness. However, the lack of a public incident response contact or vulnerability disclosure program suggests room for improvement in transparency and incident management. Overall, the security culture appears strong but could benefit from enhanced communication channels for security issues.

Recommendations

  1. Publish clear incident response contact information on the security page or a dedicated security section.
  2. Implement and publicize a vulnerability disclosure policy or security.txt file to encourage responsible reporting.
  3. Regularly audit and update third-party scripts and marketing tags to mitigate supply chain risks.
  4. Enhance transparency around data retention policies and user privacy practices.
  5. Continue investment in security certifications and communicate these achievements prominently to build customer trust.

Contact details published on the site

Addresses
Legal name
Medallia, Inc.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Medallia
Description
Medallia provides a software platform delivering insights to improve customer experience, contact center experience, employee experience, and digital experience.
Key services
Customer Experience Management, Employee Experience, Contact Center Experience, Digital Experience, Experience Orchestration, AI-driven Personalized Messaging
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, Google Tag Manager, Adobe DTM, Marketo, Vidyard, Thunderhead, Qualified, Weglot (translation), Swiper.js, GSAP
Frameworks
WordPress CMS
Platforms
AWS S3 (for resources), Google Fonts
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Enterprise-grade security page
  • Use of security certifications
  • No exposed sensitive data detected

Analytics and tracking

Services
Google Analytics, Adobe Analytics, LinkedIn Analytics, Facebook Analytics, Decibel Insight
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Facebook Ads, Google Ads
Tracking pixels
Facebook Pixel, LinkedIn Insight Tag, Marketo Munchkin, Decibel Insight
Marketing tools
Marketo, Demandbase, Qualified
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is professionally designed and well-structured.
  2. Content is comprehensive and targeted at enterprise customers.
  3. Strong use of modern web technologies and marketing tools.
  4. Security posture is strong with enterprise-grade certifications.
  5. No evidence of WAF blocking or content restrictions.
  6. WHOIS data is missing, which reduces transparency but does not indicate illegitimacy given other trust signals.
Technical notes

Notes

The website infrastructure is modern and robust, utilizing WordPress CMS with a suite of advanced marketing and analytics tools including Google Tag Manager, Adobe DTM, Marketo, and Vidyard for video content. Hosting appears to leverage AWS S3 for resource delivery, supporting scalability and performance. The site demonstrates excellent mobile optimization, accessibility, and SEO practices. Technical debt is minimal with no deprecated or vulnerable libraries detected. Opportunities exist to further modernize by integrating automated security scanning and enhancing incident response automation to reduce operational risks.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 85/100 +2Low22 findingsView report
  2. 83/100Low22 findingsView report
  3. 75/100Medium3 findings · partial scanView report
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