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Security report for logmein.com

LogMeIn · Technology · N/a

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

68/100

Risk levelMedium

0–100, higher is better. How it is calculated

LogMeIn is a well-established enterprise technology company specializing in remote access, remote support, and unified endpoint management software. Their product suite targets IT professionals and managed service providers, offering AI-driven solutions to enhance productivity and security. The website reflects a mature digital presence with modern technologies, strong branding, and comprehensive content. Security posture is robust with HTTPS, security headers, and consent management in place, though explicit security policies and incident response details are not publicly disclosed. WHOIS data is unavailable, likely due to privacy protection, but the overall legitimacy and professionalism of the site are high. Strategic recommendations include publishing detailed security and incident response policies and establishing a vulnerability disclosure program to enhance trust and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
73/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching logmein.com

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
62
Security headers
15
Email security
77
DNS health
80
Network security
100
GDPR outside view
73
Average
68

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

LogMeIn holds a strong market position in the remote IT support and management sector, leveraging a B2B SaaS model. Their ecosystem includes multiple subsidiaries such as GoTo, GoToMyPC, Miradore, and Grasshopper, expanding their service offerings. The company targets enterprise clients and MSPs, emphasizing security, ease of use, and comprehensive IT management capabilities. Their partnership network and customer testimonials reinforce their credibility. The business model focuses on subscription-based software solutions with a focus on scalability and security compliance.

Security posture

The website demonstrates a high level of security maturity with enforced HTTPS, comprehensive security headers, and cookie consent mechanisms. No vulnerabilities or exposed sensitive data were detected in the analysis. However, the absence of publicly available security policies, incident response contacts, and vulnerability disclosure programs indicates room for improvement in transparency and readiness. Compliance with GDPR is indicated through privacy policies and consent management. Overall, the security posture is strong but could benefit from enhanced communication of security governance.

Recommendations

  1. Publish a dedicated security policy and incident response plan on the website.
  2. Implement and publicize a vulnerability disclosure program or security.txt file.
  3. Provide contact information for a Data Protection Officer or security team.
  4. Enhance transparency around data retention and privacy compliance measures.
  5. Regularly audit and update third-party scripts and tracking tools to minimize privacy risks.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
LogMeIn
Description
LogMeIn provides AI-driven remote support and remote access software designed to reduce complexity, enhance productivity, and meet modern security demands. Their solutions target IT professionals and MSPs with unified endpoint management and remote support tools.
Key services
Remote support software, Unified endpoint management, Remote access solutions, Mobile device management, Backup and data protection
Content quality
excellent
Branding
consistent

Technology

Stack
React (Next.js), JavaScript, CSS, Google Tag Manager, TrustArc Consent Management, Qualtrics, AB Tasty
Frameworks
Next.js
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Content Security Policy present
  • Use of security headers
  • Consent management for cookies

Analytics and tracking

Services
Google Analytics (via Google Tag Manager), Qualtrics, AB Tasty
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Qualtrics, AB Tasty, TrustArc
Marketing tools
Qualtrics, AB Tasty, TrustArc
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is rich, professional, and targeted at IT professionals and MSPs.
  3. Strong branding and consistent design across pages.
  4. Multiple product offerings with clear navigation and calls to action.
  5. Use of modern web technologies and frameworks.
  6. Good privacy and cookie policy presence with consent mechanisms.
  7. No exposed sensitive data or security vulnerabilities detected.
  8. WHOIS data unavailable, possibly due to privacy protection or proxy registration.
Technical notes

Notes

The website is built using modern web technologies including React with Next.js framework, supported by Sitecore CMS. It employs advanced performance optimizations such as image preloading and responsive design, ensuring fast load times and excellent mobile optimization. Analytics and marketing tools like Google Tag Manager, Qualtrics, AB Tasty, and TrustArc are integrated for user tracking and consent management. The hosting environment appears to be cloud-based, likely leveraging Sitecore Cloud or Azure infrastructure. The technical implementation is robust, with good SEO and accessibility practices observed.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 69/100Medium30 findingsView report
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