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Security report for livroreclamacoes.pt

Government · Portugal

Medium risk. 8 critical or high findings in GDPR outside view, Email security and 2 other checks.

Security score

60/100

Risk levelMedium

0–100, higher is better. How it is calculated

The website www.livroreclamacoes.pt serves as a Portuguese government-related platform for consumer complaints. It appears to be built on the OutSystems low-code platform, leveraging JavaScript and React technologies. The site content is minimal in the provided HTML snapshot, primarily consisting of script references and a React container placeholder, indicating dynamic content loading. There are no visible privacy, cookie, or terms of service policies, nor contact information or forms in the analyzed content. Security headers and SSL configuration details are not evident from the data provided, suggesting room for improvement in security posture. The site does not exhibit any adult or explicit content and is safe for general audiences.

Scanned

This is an earlier scan of livroreclamacoes.pt. View the latest report

NIS2 and GDPR posture

GDPR outside view
15/ 100 · Critical
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

8 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  2. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • Critical

      No email authentication configured

      Domain is vulnerable to email spoofing

      What to do: Implement SPF, DKIM, and DMARC immediately

  3. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

Need hands-on remediation? Email guard@offseq.com

Keep watching livroreclamacoes.pt

This scan found 24 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
55
Email security
40
DNS health
75
Network security
100
GDPR outside view
15
Average
60

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention livroreclamacoes.pt, from OffSeq Breach.

Total records
9,189
Employees
0
Customers
9,189
Third parties
0
Weak passwords
13%

7 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for livroreclamacoes.pt.

Select it in the checkout above.

Breach keeps ingesting new leaks, so these numbers can grow between scans.

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Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The platform targets Portuguese consumers and entities seeking to file complaints, positioning itself as an essential government service. The business model is public service-oriented, likely funded and operated by government agencies. The lack of visible contact details and policies on the homepage may reflect a design choice or content loading strategy rather than absence. The site’s use of OutSystems indicates a modern approach to rapid application development. No advertising or analytics services are detected, aligning with a government service model focused on privacy and minimal tracking. The platform’s market position is as a trusted governmental complaint portal within Portugal.

Security posture

The security posture is basic with no explicit security headers detected and no visible HTTPS/SSL configuration details in the provided data. The absence of privacy and cookie policies and incident response contacts indicates compliance gaps, particularly regarding GDPR and data protection transparency. No vulnerabilities or exposed sensitive data were identified in the static HTML content. The site would benefit from implementing standard security headers, clear privacy documentation, and incident response mechanisms to enhance trust and compliance.

Recommendations

  1. Implement and enforce HTTPS with strong SSL/TLS configurations to secure user data.
  2. Publish comprehensive privacy and cookie policies with explicit GDPR compliance statements.
  3. Add security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  4. Provide clear contact information including security incident response channels.
  5. Enhance accessibility and SEO features to improve user experience and discoverability.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Content quality
poor
Branding
moderate

Technology

Stack
JavaScript, OutSystems
Frameworks
OutSystems
Platforms
OutSystems Platform
Performance
moderate
Mobile
basic
Accessibility
basic
SEO
basic

Security

Observed score
30/100

Analytics and tracking

Tracking level
minimal
Privacy practices
poor

Advertising

Transparency
poor

Site quality

Design
poor
User experience
poor
Content relevance
poor
Navigation
poor
Professionalism
poor
Trustworthiness
moderate

Key observations

  1. Website is a government-related complaint platform for Portugal.
  2. No privacy, cookie, or terms of service policies found on the homepage HTML content.
  3. No contact information or forms detected in the provided HTML content.
  4. Website uses OutSystems low-code platform technology.
  5. No external links or social media links found in the HTML content.
  6. No analytics or advertising scripts detected.
  7. No security headers or explicit SSL configuration details available from provided data.
  8. Content is minimal and mostly JavaScript-driven with a React container placeholder.
  9. No adult or explicit content detected; content is safe for general audiences.
Technical notes

Notes

The website is built using the OutSystems platform, utilizing JavaScript and React frameworks. The technical implementation relies heavily on client-side scripts with minimal static HTML content. Performance is moderate, with basic mobile optimization and accessibility features. SEO optimization is minimal due to lack of meta tags and structured data. No CMS or hosting provider details are evident from the HTML. The site does not include analytics or advertising scripts, which reduces tracking but also limits marketing insights. Technical debt appears low but modernization opportunities exist in improving SEO, accessibility, and security headers.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 61/100Medium32 findingsView report
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