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Security report for ladesk.com

LiveAgent · Technology · N/a

Low risk. 2 critical or high findings in GDPR outside view and Email security.

Security score

87/100

Risk levelLow

0–100, higher is better. How it is calculated

LiveAgent is a technology company specializing in customer support software, offering a comprehensive help desk and live chat solution for teams and businesses. Their SaaS-based model targets businesses seeking to improve customer service efficiency and engagement. The company maintains a professional and well-branded online presence with excellent content quality and user experience. Technically, the website is built on WordPress with Elementor and integrates modern marketing and analytics tools such as Google Analytics and Visual Website Optimizer. Security posture is solid with HTTPS and Content Security Policy in place, though additional security headers and a public security policy would enhance trust. Privacy compliance is well addressed with clear privacy and cookie policies including consent mechanisms. The absence of WHOIS registration data is a concern but does not outweigh the overall professionalism and legitimacy of the site. Strategic recommendations include improving security headers, publishing a security policy, and clarifying domain registration details to strengthen trust.

Scanned

This is an earlier scan of ladesk.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
85/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

Need hands-on remediation? Email guard@offseq.com

Keep watching ladesk.com

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
100
Security headers
75
Email security
75
DNS health
85
Network security
100
GDPR outside view
85
Average
87

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention ladesk.com, from OffSeq Breach.

Total records
7,792
Employees
1
Customers
7,734
Third parties
57
Weak passwords
10%

Latest record dated 2025-07-01 · 1,483 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for ladesk.com.

Select it in the checkout above.

Masked preview

  • –intelibytes.ladesk.com2025-07-01

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

LiveAgent operates in the competitive customer support software market, leveraging a SaaS subscription model. Their key services include help desk software, live chat, and ticketing systems, targeting small to medium businesses and teams. The company demonstrates strong market positioning through consistent branding, comprehensive content, and active social media presence. Their marketing ecosystem includes Google Ads, Reddit Ads, and multiple tracking and analytics tools, indicating a mature digital marketing strategy. The lack of visible company registration details and WHOIS data suggests a need for improved transparency. However, the website's quality and trust signals support a credible business operation.

Security posture

The website enforces HTTPS and implements a Content Security Policy, which are positive security practices. However, the absence of additional security headers such as HSTS, X-Frame-Options, and X-Content-Type-Options represents an area for improvement. No vulnerabilities or exposed sensitive data were detected in the HTML content. There is no publicly available security policy or incident response information, which limits transparency and preparedness perception. The site does not publish a security.txt file for vulnerability disclosure. Overall, the security posture is good but could be enhanced by adopting additional headers and publishing security governance documents.

Recommendations

  1. Implement additional security headers including HSTS, X-Frame-Options, and X-Content-Type-Options to strengthen browser security.
  2. Publish a comprehensive security policy and incident response page to improve transparency and readiness.
  3. Create and publish a security.txt file to facilitate responsible vulnerability disclosure.
  4. Clarify and publish domain registration details to improve trust and legitimacy perception.
  5. Continue maintaining and enhancing privacy compliance measures, including cookie consent and GDPR adherence.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
LiveAgent
Description
Great customer service starts with better Help Desk Software. See the benefits of LiveAgent and get started with it in 5 minutes.
Key services
Help Desk Software, Customer Support Software, Live Chat, Ticketing System
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, Google Tag Manager, Visual Website Optimizer (VWO), Google Analytics, Yoast SEO
Frameworks
Elementor (WordPress page builder)
Platforms
WordPress
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Content Security Policy implemented
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Analytics, QualityUnit Analytics, Dreamdata
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google AdSense, DoubleClick, Reddit Ads
Tracking pixels
Visual Website Optimizer, QualityUnit Analytics, Dreamdata
Marketing tools
Yoast SEO, Visual Website Optimizer
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design.
  2. No WAF or blocking mechanisms detected.
  3. WHOIS data is missing, which is unusual and reduces trust slightly.
  4. Strong SEO and marketing tool usage observed.
  5. Good privacy and cookie policy presence with consent mechanisms.
  6. No explicit or adult content detected.
  7. Security headers are present but could be improved with additional headers.
  8. No public security policy or incident response page found.
Technical notes

Notes

The website is built on WordPress using the Elementor page builder, integrating modern JavaScript libraries and marketing tools such as Google Tag Manager, Visual Website Optimizer, and Google Analytics. The site demonstrates good mobile optimization and accessibility features. Performance is moderate, with room for optimization. SEO is well implemented with proper meta tags, Open Graph data, and structured JSON-LD schema. The hosting provider is not explicitly identified. The technical stack is modern and supports a professional user experience, though some technical debt may exist in the form of missing security headers and potential performance improvements.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 88/100 +1Low17 findingsView report
  2. 87/100Low18 findingsView report
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