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Security report for ladesk.com

Quality Unit s.r.o. · Technology · Slovakia

Low risk. 2 critical or high findings in GDPR outside view and Email security.

Security score

88/100

Risk levelLow

0–100, higher is better. How it is calculated

LiveAgent, operated by Quality Unit s.r.o., is a well-established SaaS provider specializing in customer service software including help desk, live chat, ticketing, and call center solutions. The company targets businesses globally seeking to enhance their customer support capabilities. The website demonstrates a high level of professionalism with comprehensive content, clear navigation, and strong branding consistency. Technically, the site is built on WordPress with Elementor, leveraging modern analytics and marketing tools such as Google Analytics and Visual Website Optimizer, ensuring good performance and mobile optimization. Security-wise, the site enforces HTTPS and implements key security headers, but lacks a publicly available security policy or incident response contact, which are areas for improvement. The absence of WHOIS registrant data raises some transparency concerns, though the overall business credibility and website quality mitigate these. Strategic recommendations include publishing explicit security and incident response policies and improving domain registration transparency.

Scanned

NIS2 and GDPR posture

GDPR outside view
85/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
100
Security headers
75
Email security
75
DNS health
90
Network security
100
GDPR outside view
85
Average
88

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention ladesk.com, from OffSeq Breach.

Total records
7,792
Employees
1
Customers
7,734
Third parties
57
Weak passwords
10%

Latest record dated 2025-07-01 · 1,483 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for ladesk.com.

Select it in the checkout above.

Masked preview

  • –intelibytes.ladesk.com2025-07-01

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

LiveAgent holds a solid market position in the customer service software sector, offering a comprehensive suite of tools for support teams. Its SaaS business model enables scalable revenue streams from diverse business customers. The company benefits from a consistent brand presence and trust signals such as testimonials and industry awards. The target audience is primarily medium to large businesses requiring integrated support platforms. The company operates from Slovakia and has been active since 2004, indicating maturity. The marketing ecosystem includes partnerships with major ad networks and tracking services, supporting growth and customer acquisition. No subsidiaries or parent companies beyond Quality Unit s.r.o. were identified.

Security posture

The website exhibits a mature security posture with enforced HTTPS, Content Security Policy, and other security headers. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, the lack of a dedicated security policy page and incident response contact reduces transparency and may impact customer trust. No vulnerability disclosure program or security.txt file was found, limiting external security collaboration. Overall, the security score is good but could be enhanced by formalizing security governance and communication. Compliance with GDPR is indicated through privacy and cookie policies with consent mechanisms.

Recommendations

  1. Publish a dedicated security policy page outlining security practices and commitments.
  2. Provide clear incident response contact information, such as a security@ or abuse@ email address.
  3. Implement and publish a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  4. Enhance WHOIS transparency by ensuring domain registration details are publicly available or justified if privacy protected.
  5. Continue to monitor and update third-party libraries and tracking tools to mitigate potential vulnerabilities.

Contact details published on the site

Addresses
Legal name
Quality Unit s.r.o.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Quality Unit s.r.o.
Description
LiveAgent is a customer service software platform offering help desk, live chat, ticketing, and call center solutions to businesses.
Key services
Help Desk Software, Live Chat, Ticketing System, Call Center Software
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, Google Tag Manager, Google Analytics, Visual Website Optimizer (VWO), Elementor (WordPress page builder), FontAwesome, Google Fonts
Frameworks
Elementor
Platforms
WordPress
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Content Security Policy implemented
  • No exposed sensitive data in HTML
  • Secure cookie consent mechanism

Analytics and tracking

Services
Google Analytics, QualityUnit Analytics, Visual Website Optimizer
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Ads, LinkedIn Ads, Reddit Ads
Tracking pixels
Visual Website Optimizer, QualityUnit Analytics, Capterra Tracking, Quora Tracking, Reddit Tracking
Marketing tools
Yoast SEO, Visual Website Optimizer
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design.
  2. No WAF or blocking mechanisms detected.
  3. WHOIS data is missing or unavailable, which is a concern for domain transparency.
  4. Strong privacy and cookie policies with consent mechanisms are present.
  5. No explicit security policy or incident response contact found on the site.
  6. No vulnerability disclosure or security.txt file detected.
  7. Multiple external trusted analytics and marketing services are used.
  8. No suspicious or malicious content detected.
  9. Website targets business customers for customer service software solutions.
Technical notes

Notes

The website is built on WordPress using the Elementor page builder, supported by a modern JavaScript stack and multiple third-party analytics and marketing tools. Performance is moderate with good mobile responsiveness and accessibility features. SEO is well implemented with proper meta tags and structured data. The site uses Google Fonts and FontAwesome for UI consistency. Hosting provider details are not explicitly identified. There is some technical debt potential in the extensive use of external scripts which may impact load times. Opportunities exist to optimize script loading and reduce third-party dependencies to improve performance further.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 87/100Low18 findingsView report
  2. 87/100Low18 findingsView report
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