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Security report for kf5.com

上海微问家信息技术有限公司 · Technology · China

Medium risk. 5 critical or high findings in SSL/TLS, Security headers and 1 other check.

Security score

58/100

Risk levelMedium

0–100, higher is better. How it is calculated

逸创云客服由上海微问家信息技术有限公司运营，是中国领先的全渠道智能云客服系统提供商，专注于为各行业企业提供包括客服工单系统、IM在线客服、云呼叫中心、智能机器人及帮助中心等多样化客户服务解决方案。该公司拥有超过100,000家企业客户，强调提升客户服务效率和质量，且已通过ISO27001信息安全认证，体现其对安全的重视。网站内容丰富，设计专业，主要面向中国市场的中大型企业客户。技术上，网站采用现代前端技术和百度分析工具，具备良好的移动优化和SEO表现。安全方面，网站启用了HTTPS，未发现明显漏洞，但缺少部分安全HTTP头和隐私合规机制。WHOIS信息缺失，存在一定的信任风险，但整体业务和内容显示其为合法运营的企业。建议加强安全头配置和隐私合规措施以提升整体安全和合规水平。

Scanned

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      Unable to retrieve SSL certificate

      Could not establish secure connection to retrieve certificate information

      What to do: Check if the server is accessible and SSL/TLS is properly configured

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  3. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching kf5.com

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Security headers
35
Email security
85
DNS health
75
Network security
100
GDPR outside view
53
Average
58

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

逸创云客服在中国云客服市场占据领先地位，提供SaaS及本地部署两种服务模式，满足不同规模企业的需求。其业务模式以订阅服务为主，辅以API和企业微信集成，增强客户粘性和生态系统建设。客户涵盖互联网、金融、教育、电商等多个行业，显示出广泛的市场覆盖和行业适应性。公司通过丰富的客户案例和合作伙伴展示其市场影响力。缺乏公开的财务数据和成立年份限制了对成长性和规模的进一步分析。整体来看，逸创云客服具备较强的竞争优势和市场扩展潜力。

Security posture

网站安全措施包括HTTPS加密和ISO27001认证，表明其具备较高的信息安全管理水平。页面未暴露敏感信息，输入表单具备基本的输入验证。缺少安全HTTP头如Content-Security-Policy和X-Frame-Options，可能增加XSS和点击劫持风险。未发现公开的漏洞披露政策或安全事件响应联系方式，建议完善以提升安全透明度和响应能力。隐私政策存在但缺少明确的GDPR合规声明，且无Cookie同意机制，可能影响国际合规性。整体安全评分良好，但仍有提升空间。

Recommendations

  1. 部署并配置关键安全HTTP头（如CSP、HSTS、X-Frame-Options）以防范常见Web攻击。
  2. 增加Cookie政策和用户同意机制，确保符合GDPR及相关隐私法规。
  3. 发布漏洞披露政策和安全事件响应联系方式，提升安全透明度和客户信任。
  4. 完善网站无障碍功能，提升访问性和合规性。
  5. 核实并公开WHOIS信息，增强域名注册透明度和信任度。
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
上海微问家信息技术有限公司
Description
逸创云客服是全渠道整合的智能云客服系统提供商，提供客服工单系统、IM客服、云呼叫中心、帮助中心、智能机器人、客服质检、客服统计与监控等，灵活集成和扩展，为8万+中国企业提供云客服产品和服务，全面提升客户服务质量和效率，提升客户满意度。
Key services
客服工单系统 (Ticketing system), 电话呼叫中心 (Call center), IM在线客服 (Instant messaging customer service), 智能客服机器人 (Intelligent chatbot), 帮助中心 (Help center), 数据统计分析 (Data analytics), 企业微信集成 (Enterprise WeChat integration), Restful API
Content quality
excellent
Branding
consistent

Technology

Stack
jQuery, HTML5, CSS3, JavaScript, Baidu Analytics
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • ISO27001 certification
  • No exposed sensitive data in HTML
  • Secure input fields with input validation (phone number input)

Analytics and tracking

Services
Baidu Analytics
Tracking level
moderate
Privacy practices
basic

Advertising

Tracking pixels
Baidu Analytics
Marketing tools
Baidu Analytics
Transparency
basic

Site quality

Design
excellent
User experience
good
Content relevance
excellent
Navigation
good
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and navigation
  2. Content is in Chinese targeting Chinese enterprises
  3. Strong emphasis on cloud customer service solutions
  4. Multiple customer testimonials and large client base shown
  5. ISO27001 certification prominently displayed
  6. No explicit privacy or cookie consent banners detected
  7. WHOIS data unavailable, raising some legitimacy questions
  8. No visible security headers in HTML source
  9. Uses Baidu Analytics for tracking
  10. No adult or questionable content detected
Technical notes

Notes

网站采用标准HTML5和CSS3技术，结合jQuery库实现交互功能，整体技术栈较为传统但稳定。使用百度统计进行流量分析，适合中国市场。页面响应速度适中，移动端优化良好。未检测到使用主流CMS，可能为定制开发。缺少现代前端框架（如React或Vue）和自动化性能优化工具，存在技术升级空间。无明显技术债务或错误，代码结构清晰，利于维护和扩展。建议引入更多现代化技术和自动化测试以提升性能和开发效率。
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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