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Security report for kayako.com

Kayako · Technology · N/a

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

66/100

Risk levelMedium

0–100, higher is better. How it is calculated

Kayako is a technology company specializing in AI-powered help desk and customer support software designed to automate and eliminate repetitive support tickets. Their platform integrates AI chat, ticket triage, instant resolution, and self-learning knowledge base features to streamline customer service operations. The company targets customer support teams and businesses seeking to improve efficiency and customer experience through automation. The website demonstrates a mature digital presence with a professional design, clear navigation, and integration of modern web technologies such as WordPress, HubSpot, and Google Tag Manager. Security posture is good with HTTPS and domain protections, but lacks published security policies and vulnerability disclosures. Privacy compliance is weak due to absence of visible privacy and cookie policies. Overall, the website is trustworthy and well-positioned in the technology SaaS market.

Scanned

NIS2 and GDPR posture

GDPR outside view
73/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching kayako.com

This scan found 23 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
42
Security headers
15
Email security
85
DNS health
80
Network security
100
GDPR outside view
73
Average
66

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention kayako.com, from OffSeq Breach.

Total records
19,013
Employees
89
Customers
18,748
Third parties
176
Weak passwords
12%

Latest record dated 2026-06-15 · 1,459 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for kayako.com.

Select it in the checkout above.

Masked preview

  • –trial990.kayako.com2026-06-15
  • –forums.kayako.com2026-06-09
  • –support.kayako.com2026-05-28
  • –kayakowizid.kayako.com2026-05-27
  • –trial.kayako.com2026-05-27

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Kayako operates on a SaaS subscription model with a single pricing tier plus AI usage fees, targeting medium-sized businesses and customer support teams. The company emphasizes automation and AI to reduce support ticket volume and improve agent productivity. Their market position is supported by customer testimonials, case studies, and uptime statistics. The website showcases a broad partnership ecosystem through client logos but does not explicitly list partners or subsidiaries. Revenue streams likely include subscription fees and AI service charges. Growth indicators include active content updates and ROI calculators. The company maintains a consistent brand image and professional content, reinforcing credibility.

Security posture

The website enforces HTTPS and uses domain status protections to prevent unauthorized changes. However, it lacks visible security headers and published security or incident response policies. No vulnerability disclosure or security.txt files are found, which limits transparency for security researchers. The absence of privacy and cookie policies indicates potential compliance gaps with GDPR and other regulations. No exposed sensitive data or vulnerable libraries were detected in the provided content. Overall, the security maturity is moderate but could be improved by publishing formal policies and implementing additional security headers.

Recommendations

  1. Publish a comprehensive privacy policy and cookie policy with clear GDPR compliance statements.
  2. Implement and verify security headers such as Content-Security-Policy, X-Frame-Options, and Strict-Transport-Security.
  3. Add a publicly accessible security policy and incident response contact information.
  4. Create and maintain a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  5. Enable DNSSEC on the domain to enhance DNS security and prevent spoofing.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Kayako
Description
Kayako offers an AI-powered help desk management platform designed to eliminate repetitive support tickets by automating customer service workflows. It provides features such as AI chat, ticket triage, instant resolution, self-learning knowledge base, and ticket insight chat to improve customer support efficiency.
Key services
Shared Inbox & Ticketing System, AI Chat Assistant, AI Ticket Triage, Knowledge Base Management, Multi-brand Messenger, Pre-built Reports
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, PHP, JavaScript, jQuery, FontAwesome, HubSpot Analytics, Google Tag Manager
Frameworks
WordPress Neve Theme, Beaver Builder
Platforms
WordPress CMS
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
75/100
Good practices seen
  • HTTPS enforced
  • Domain status includes clientDeleteProhibited and other EPP protections

Analytics and tracking

Services
HubSpot Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
poor

Advertising

Tracking pixels
HubSpot Analytics, Facebook Ads Pixel
Marketing tools
HubSpot
Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design
  2. No explicit privacy, cookie, or terms of service pages detected in the provided content
  3. Strong branding and customer trust signals present
  4. Use of modern web technologies and integrations with HubSpot and Google Tag Manager
  5. No direct contact emails or phone numbers found in the visible content
  6. No explicit security or incident response policies published
  7. No vulnerability disclosure or security.txt found
  8. Domain WHOIS data supports legitimacy and long-standing presence
Technical notes

Notes

The website is built on WordPress using the Neve theme and Beaver Builder framework, leveraging modern web technologies including jQuery and FontAwesome. Hosting is likely on Amazon AWS based on DNS servers. Performance is moderate with good mobile optimization and basic accessibility features. SEO is supported by proper meta tags and structured data. Integration with HubSpot and Google Tag Manager enables marketing and analytics capabilities. Technical risks include potential outdated plugins or lack of advanced security headers. Opportunities exist to improve accessibility and performance further and to modernize security practices.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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