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Security report for katoo.io

Blue Field Agency B.V. · Technology · Netherlands

Medium risk. 3 critical or high findings in GDPR outside view and SSL/TLS.

Security score

68/100

Risk levelMedium

0–100, higher is better. How it is calculated

Katoo is a Dutch-based technology company specializing in AI-powered customer satisfaction measurement tools. Their platform enables businesses to import customer data, deploy personalized surveys, and analyze feedback using advanced AI text analysis and chat features. The company positions itself as an innovative partner for improving customer experience with a user-friendly interface and actionable insights. The website is professionally designed, mobile-optimized, and hosted on modern infrastructure with Cloudflare DNS and CDN services. Security posture is strong with HTTPS and ISO 27001 certification, though some improvements like DNSSEC and cookie consent mechanisms are recommended. Overall, Katoo demonstrates a mature digital presence with clear business credibility and compliance documentation.

Scanned

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching katoo.io

This scan found 26 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
60
Email security
55
DNS health
65
Network security
100
GDPR outside view
53
Average
68

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Katoo targets small to medium businesses seeking efficient customer feedback solutions enhanced by AI. Their SaaS subscription model offers tiered plans with features such as AI text analysis, customizable dashboards, and automation. The company benefits from a strong brand identity linked to its parent Blue Field Agency B.V. Market positioning emphasizes innovation and ease of use, supported by certifications and professional content. The presence of a blog indicates ongoing engagement with AI and customer satisfaction topics, supporting thought leadership and customer education.

Security posture

The website employs HTTPS with no visible security vulnerabilities or exposed sensitive data. The use of Cloudflare DNS and CDN enhances availability and security, though DNSSEC is not enabled, representing a minor risk. The company holds ISO 27001 certification, indicating a formal information security management system. However, the absence of a published incident response contact or security.txt file limits transparency in vulnerability handling. Cookie consent mechanisms are missing, which may impact GDPR compliance. Overall, the security posture is solid but could be enhanced with additional headers and transparency measures.

Recommendations

  1. Enable DNSSEC on the katoo.io domain to strengthen DNS security.
  2. Implement a visible cookie consent banner and detailed cookie policy to ensure GDPR compliance.
  3. Publish an incident response policy or security contact information to improve transparency and trust.
  4. Add security HTTP headers such as Content-Security-Policy, X-Content-Type-Options, and Strict-Transport-Security.
  5. Regularly review and update privacy and security documentation to maintain compliance and customer confidence.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Blue Field Agency B.V.
Description
Katoo is an AI-powered customer satisfaction tool that helps businesses collect, analyze, and improve customer feedback efficiently through personalized surveys and AI text analysis.
Key services
AI text analysis, Personalized surveys and emails, Dashboard with NPS, sentiment, and feedback insights, Automations, AI chat for actionable tips
Content quality
excellent
Branding
consistent

Technology

Stack
Webflow, Google Fonts, Google Tag Manager, jQuery 3.5.1
Platforms
Webflow CMS
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Use of Cloudflare DNS
  • ISO 27001 certification

Analytics and tracking

Services
Google Tag Manager
Tracking level
moderate
Privacy practices
basic

Advertising

Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is in Dutch and professionally presented.
  3. Clear business focus on AI-driven customer satisfaction tools.
  4. Use of modern web technologies and hosting via Cloudflare.
  5. Contact information is clearly provided in footer.
  6. Privacy and terms documents are available as PDFs.
  7. No visible cookie consent banner or explicit cookie policy found.
  8. ISO 27001 certification prominently referenced.
  9. No security.txt or vulnerability disclosure page found.
  10. No incident response or security contact information found.
Technical notes

Notes

The website is built on Webflow CMS, leveraging modern web fonts and Google Tag Manager for analytics. It uses jQuery 3.5.1 and is hosted behind Cloudflare DNS and CDN services, ensuring fast load times and good performance. The site is mobile-optimized with responsive design and clear navigation. Meta tags and Open Graph data are well implemented for SEO and social sharing. No major technical debt or outdated libraries were detected. Opportunities exist to enhance security headers and implement cookie consent mechanisms to align with best practices.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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