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Security report for joy.so

Joy · E-commerce · N/a

Medium risk. 4 critical or high findings in SSL/TLS, Security headers and 1 other check.

Security score

63/100

Risk levelMedium

0–100, higher is better. How it is calculated

Joy is a specialized SaaS platform offering loyalty programs and rewards tailored for Shopify businesses. It focuses on customer retention and growth by providing flexible reward systems, membership, and referral programs integrated seamlessly with Shopify and other marketing tools. The website demonstrates a strong market position within the e-commerce loyalty niche, targeting Shopify merchants seeking to enhance customer engagement and retention. Technically, the website is built on modern frameworks such as Next.js and React, hosted with Cloudflare DNS, and employs performance and tracking tools like Google Tag Manager and Hotjar. The site is well-optimized for mobile and desktop, with excellent design quality and user experience. However, it lacks some privacy and security best practices such as DNSSEC, security headers, and explicit privacy and cookie policies. From a security perspective, the site uses HTTPS and has domain transfer protections in place, indicating a good baseline security posture. The absence of privacy policies and contact information for security incidents, however, represents compliance and trust gaps. No vulnerabilities or suspicious patterns were detected in the WHOIS data or website content. Overall, Joy presents a professional and trustworthy e-commerce SaaS platform with room for improvement in privacy compliance and security transparency. Strategic enhancements in these areas would strengthen user trust and regulatory adherence.

Scanned

NIS2 and GDPR posture

GDPR outside view
65/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      Unable to retrieve SSL certificate

      Could not establish secure connection to retrieve certificate information

      What to do: Check if the server is accessible and SSL/TLS is properly configured

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  3. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching joy.so

This scan found 17 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Full report

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Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Security headers
80
Email security
60
DNS health
70
Network security
100
GDPR outside view
65
Average
63

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Joy operates in the e-commerce sector, specifically targeting Shopify merchants with loyalty and rewards solutions. Its business model is SaaS-based, providing software tools to increase customer retention and engagement. The company was founded in 2020 and has established a credible market presence with over 10,000 customers and high user ratings. Key competitive advantages include deep Shopify integration, flexible reward mechanisms, and a POS extension for in-store loyalty. Revenue streams likely include subscription fees and enterprise service offerings. The target customer segment is small to medium Shopify stores looking to enhance customer lifetime value. The company leverages partnerships with marketing and analytics platforms such as Klaviyo, Recharge, and Mailchimp to extend its ecosystem. Growth indicators include a strong testimonial base and continuous feature expansion. Strategically, Joy should focus on enhancing privacy compliance and security transparency to meet evolving regulatory demands and customer expectations. Expanding integrations and maintaining high service quality will support sustained growth.

Security posture

Joy's security posture is solid with mandatory HTTPS and domain transfer protection. The use of Cloudflare DNS adds resilience and performance benefits. However, the lack of DNSSEC implementation is a missed opportunity to secure DNS queries against spoofing. The absence of security headers such as Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), and X-Frame-Options reduces defense-in-depth. No exposed sensitive data or vulnerable libraries were detected in the analyzed content. The site does not publish a security policy, incident response plan, or contact channels for security issues, which limits transparency and incident readiness. Privacy and cookie policies are missing, indicating potential GDPR compliance gaps. Recommendations include enabling DNSSEC, adding security headers, publishing security and privacy policies, and providing clear contact channels for incident reporting. These steps will improve compliance, reduce risk, and enhance customer trust.

Recommendations

  1. Enable DNSSEC to protect DNS integrity and prevent spoofing attacks.
  2. Implement and configure security headers such as CSP, HSTS, and X-Frame-Options.
  3. Publish comprehensive privacy and cookie policies with explicit consent mechanisms.
  4. Provide clear contact information for security incidents and vulnerability disclosures.
  5. Regularly audit third-party scripts and integrations to ensure no vulnerable libraries are used.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Joy
Description
Joy Loyalty Program is your expert partner in sustainable growth — helping Shopify brands turn every customer touchpoint into lasting loyalty through insight-driven retention strategies. It offers loyalty programs, membership, referral programs, and integrates seamlessly with Shopify and other marketing tools.
Key services
Loyalty programs, Membership programs, Referral programs, POS extension for Shopify, Integration with marketing and analytics tools
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Cloudflare DNS, Google Tag Manager, Hotjar
Frameworks
Next.js
Platforms
Shopify
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
80/100
Good practices seen
  • HTTPS enabled
  • Domain status clientTransferProhibited
  • Use of Cloudflare DNS

Analytics and tracking

Services
Google Tag Manager, Hotjar
Tracking level
moderate
Privacy practices
poor

Advertising

Tracking pixels
Hotjar
Marketing tools
Hotjar, Cal.com
Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is a professional SaaS platform for Shopify loyalty programs.
  2. No privacy or cookie policies found on the main page content.
  3. No explicit contact emails or phone numbers found in the HTML content.
  4. Strong integration ecosystem with Shopify and marketing tools.
  5. Good technical implementation with modern frameworks and CDN usage.
  6. Security posture is good but can be improved with DNSSEC and security headers.
  7. No signs of adult or questionable content.
  8. No visible forms collecting personal data on the main page content.
  9. No security.txt or vulnerability disclosure information found.
Technical notes

Notes

The website is built using modern web technologies including React and Next.js, indicating a contemporary and scalable architecture. Hosting and DNS are managed via Cloudflare, providing performance and security benefits. The site uses Google Tag Manager and Hotjar for analytics and user behavior tracking, integrated efficiently. Performance is fast with optimized images and responsive design, ensuring good user experience across devices. SEO is supported by proper meta tags and Open Graph data. Accessibility features are present but could be further enhanced. Technical risks include missing DNSSEC and security headers, which are standard best practices. No CMS is explicitly detected, suggesting a custom or headless approach. Overall, the technical infrastructure is robust but can benefit from additional security hardening and privacy compliance improvements.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 70/100Medium33 findingsView report
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