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Security report for jivochat.de

LLC TECNOLOGY DISTRIBUTION LTDA · Technology · N/a

Low risk. 1 critical or high finding in SSL/TLS.

Security score

83/100

Risk levelLow

0–100, higher is better. How it is calculated

JivoChat is a technology company providing a comprehensive live chat software platform designed to enhance customer communication and support through websites, mobile apps, and social media integrations. Positioned as the third largest live chat provider globally by user count, it serves over 200,000 businesses with a broad suite of services including AI agents, chatbots, telephony, and CRM integrations. The platform targets businesses seeking to unify customer contact channels and improve engagement efficiency. Technically, the website leverages modern frameworks such as Next.js and integrates multiple analytics and marketing tools, demonstrating a mature digital infrastructure with fast performance and excellent mobile optimization. Security posture is strong with HTTPS enforcement, security headers, and secure form handling, though explicit incident response contacts are not published. Privacy compliance is well addressed with clear privacy and cookie policies and consent mechanisms. Overall, the site reflects a professional, trustworthy, and business-focused digital presence with room for enhanced transparency in security incident handling.

Scanned

This is an earlier scan of jivochat.de. View the latest report

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

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Keep watching jivochat.de

This scan found 14 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
60
Email security
100
DNS health
70
Network security
100
GDPR outside view
95
Average
83

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

JivoChat operates a SaaS business model focused on customer communication solutions, leveraging a large user base and extensive integrations to maintain competitive advantage. Its affiliate program and marketing tools support growth and partner engagement. The company emphasizes efficiency gains for support teams through automation and unified messaging, appealing to medium to large enterprises. The lack of explicit physical address or phone contact suggests a primarily digital-first operation. The company’s market position as a top global player and its broad service portfolio indicate strong market penetration and growth potential. Strategic partnerships and integrations with major social media and messaging platforms further enhance its ecosystem.

Security posture

The website demonstrates a solid security foundation with HTTPS, multiple security headers, and secure handling of user inputs. No exposed sensitive data or vulnerable libraries were detected in the HTML content. The presence of a cookie consent mechanism aligns with GDPR requirements. However, the absence of explicit incident response contact details and a security.txt file limits transparency and may hinder vulnerability reporting. The company provides a dedicated security page and a bug bounty program, indicating proactive security management. Overall, the security maturity is good but could be improved by publishing clearer incident response channels and expanding security framework disclosures.

Recommendations

  1. Publish explicit incident response contact information on the security page or a dedicated security.txt file to facilitate vulnerability reporting.
  2. Regularly audit and update third-party scripts and libraries to mitigate potential vulnerabilities.
  3. Enhance transparency on data retention policies and user data handling to strengthen privacy compliance.
  4. Consider adopting and disclosing recognized security frameworks such as ISO 27001 or NIST to boost trust.
  5. Expand contact information to include phone numbers or physical addresses to improve business credibility.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
LLC TECNOLOGY DISTRIBUTION LTDA
Description
Install Live Chat on your website and turn your visitors into paying customers with JivoChat. Easy setup, 5 agents free!
Key services
Live Chat for Websites, Live Chat for Mobile Apps, Chatbots, WhatsApp Business integration, AI agent and AI assistant, Jivo Marketing, Social media and messenger integrations, Telephony and callback services, CRM integration, Team chats
Content quality
excellent
Branding
consistent

Technology

Stack
React (Next.js), Cloudinary (image hosting), Google Tag Manager, Google Analytics, Facebook Pixel, Google Adsense
Frameworks
Next.js
Platforms
Web, Mobile (iOS, Android apps available), Desktop (Windows, Mac apps available)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Secure login and signup forms
  • Cookie consent mechanism

Analytics and tracking

Services
Google Analytics, Facebook Pixel
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Adsense
Tracking pixels
Facebook Pixel
Marketing tools
Jivo Marketing
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenge.
  2. Content is comprehensive, professional, and business-focused.
  3. Strong presence of trust signals including testimonials and user statistics.
  4. Multiple integrations and API support indicate mature product offering.
  5. Good privacy and cookie policy implementation with consent mechanism.
  6. Use of modern web technologies and frameworks.
  7. No critical security issues detected in the content or scripts.
  8. No explicit incident response contact found; could improve transparency.
  9. No physical address or phone number explicitly found in the content.
  10. Social media presence is active and linked in footer.
Technical notes

Notes

The website is built using modern web technologies including React with Next.js framework, ensuring server-side rendering and good SEO. It uses Cloudinary for image hosting and integrates Google Tag Manager, Google Analytics, and Facebook Pixel for analytics and marketing. The site is mobile-optimized with responsive design and fast loading times. No CMS was detected, suggesting a custom or headless architecture. Hosting provider details are not explicit but DNS uses Russian-based name servers, which is unusual but not necessarily problematic. The technical implementation is robust with good accessibility and SEO practices, though hosting transparency could be improved.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 83/100Low21 findingsView report
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