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Security report for jivochat.de

LLC TECNOLOGY DISTRIBUTION LTDA · Technology · N/a

Low risk. 1 critical or high finding in SSL/TLS.

Security score

83/100

Risk levelLow

0–100, higher is better. How it is calculated

JivoChat is a well-established technology company specializing in live chat software and integrated communication platforms for businesses. It holds a strong market position as one of the top three global providers by user count, serving over 200,000 businesses worldwide. The company offers a comprehensive suite of services including live chat for websites and mobile apps, chatbot integration, AI agents, telephony solutions, and CRM integrations, targeting businesses seeking to enhance customer engagement and support efficiency. Technically, the website is built on modern frameworks such as Next.js and React, with a fast and mobile-optimized user experience. The infrastructure includes integrations with major analytics and advertising platforms, and the company provides desktop and mobile applications to support multi-platform usage. The site demonstrates good SEO and accessibility practices, reflecting a mature digital presence. From a security perspective, JivoChat enforces HTTPS, implements standard security headers, and maintains a bug bounty program, indicating a proactive security posture. Privacy compliance is robust with clear privacy and cookie policies and consent mechanisms aligned with GDPR requirements. However, explicit incident response contacts and a security.txt file are not present, representing areas for improvement. Overall, JivoChat presents a low-risk profile with strong business credibility, technical sophistication, and compliance awareness. Strategic recommendations include enhancing transparency around incident response and data retention policies to further strengthen trust and security culture.

Scanned

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
60
Email security
100
DNS health
70
Network security
100
GDPR outside view
95
Average
83

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

JivoChat operates in the competitive SaaS market for customer communication tools, leveraging a multi-channel approach that integrates live chat, social media, messengers, and telephony. Its competitive advantages include a large user base, extensive integrations, AI-powered chatbots, and a global multilingual presence. The business model is subscription-based with free tiers to attract users and paid plans for advanced features. Revenue streams likely include subscription fees and telephony usage charges. The target customers are businesses of various sizes seeking to improve customer support and sales engagement. Growth indicators include high chat volumes and daily active operators. The company maintains an affiliate program and partnerships to expand market reach. Operationally, JivoChat emphasizes security and compliance, which supports its reputation and customer trust.

Security posture

JivoChat demonstrates a mature security posture with enforced HTTPS, comprehensive security headers, and no visible exposure of sensitive data. The presence of a bug bounty program reflects an active vulnerability management approach. Privacy policies and cookie consent align with GDPR, supporting regulatory compliance. However, the absence of explicit incident response contact details and a security.txt file limits transparency for vulnerability reporting. No critical vulnerabilities or security misconfigurations were detected in the website content. Overall, the security culture appears strong but could benefit from enhanced incident response communication and formalized vulnerability disclosure mechanisms.

Recommendations

  1. Publish explicit incident response contact information on the security page or a dedicated section.
  2. Implement and publish a security.txt file to facilitate responsible vulnerability disclosure.
  3. Enhance transparency by detailing data retention policies and user data handling practices.
  4. Regularly review and update third-party scripts and dependencies to mitigate potential vulnerabilities.
  5. Continue investing in security awareness and training to maintain a strong security culture.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
LLC TECNOLOGY DISTRIBUTION LTDA
Description
JivoChat provides live chat software and communication platform integrating live chat, messengers, social media, and phone calls to help businesses engage customers and improve support service.
Key services
Live Chat for Websites, Mobile App Live Chat, Chatbots, WhatsApp Business Integration, AI Agent and Assistant, Telephony and Callback, CRM Integration, Team Chats, Email Integration, API for Developers
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Google Adsense, Ahrefs Analytics, JivoChat Widget
Frameworks
Next.js
Platforms
Web, Mobile (iOS, Android apps available), Desktop (Windows, Mac apps available)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Secure login and signup forms
  • Bug bounty program

Analytics and tracking

Services
Ahrefs Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Adsense
Tracking pixels
Ahrefs Analytics
Marketing tools
Jivo Marketing
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenge.
  2. Comprehensive product offering with strong market presence.
  3. Good privacy and cookie policies with consent mechanisms.
  4. Multiple language and regional versions available.
  5. Use of modern web technologies and frameworks.
  6. Presence of bug bounty program indicates security awareness.
  7. No exposed sensitive data or obvious vulnerabilities found.
  8. Clear contact information and business legitimacy signals.
Technical notes

Notes

The website leverages a modern technology stack including React and Next.js, enabling server-side rendering and optimized performance. It integrates with major analytics and advertising platforms such as Google Tag Manager, Adsense, and Ahrefs Analytics. The site is mobile-optimized with responsive design and preloading of critical assets. No CMS was detected, suggesting a custom or framework-based solution. Hosting and DNS providers are not explicitly identified but use of edgedns.ru and edgedns.world name servers indicates third-party DNS services. Performance is fast with no broken elements or errors observed. Opportunities exist to improve hosting transparency and possibly implement CDN optimizations if not already in place.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 83/100Low21 findingsView report
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