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Security report for jivochat.cl

LLC TECNOLOGY DISTRIBUTION LTDA · Technology · Chile

Low risk. 2 critical or high findings in SSL/TLS and DNS health.

Security score

83/100

Risk levelLow

0–100, higher is better. How it is calculated

JivoChat.cl is a localized Spanish-language website for JivoChat, a global SaaS provider specializing in live chat and customer communication platforms. The company offers a comprehensive suite of services including live chat for websites, mobile SDKs, chatbots, AI agents, telephony, video calls, CRM and email integrations, and developer APIs. The website targets businesses seeking to enhance customer engagement through unified communication channels. The brand is positioned as a top 3 global player by user count with over 200,000 companies relying on its services. Technically, the site is built on modern frameworks such as Next.js and React, with optimized mobile and desktop experiences and integration of cloud-hosted assets. Security posture is solid with HTTPS and secure forms, though explicit security headers and policies could be improved. Privacy compliance is strong with clear privacy and cookie policies and GDPR adherence. WHOIS data for the domain is unavailable, which introduces some uncertainty about domain registration legitimacy, but the professional presentation and consistent branding mitigate concerns. Overall, the site demonstrates a mature digital presence with strong business credibility and technical implementation.

Scanned

This is an earlier scan of jivochat.cl. View the latest report

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

  2. DNS health

    DNS sends visitors and email to the right servers. Misconfigured records can cause outages or let someone redirect your traffic.

    • High

      Domain Expires Soon

      Domain expires in 23 days

      What to do: Renew domain registration before expiration

Need hands-on remediation? Email guard@offseq.com

Keep watching jivochat.cl

This scan found 13 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
60
Email security
100
DNS health
70
Network security
100
GDPR outside view
95
Average
83

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention jivochat.cl, from OffSeq Breach.

No leaked records found

Breach holds no records for jivochat.cl right now. New leaks arrive continuously, so monitoring on Breach alerts you if that changes.

Monitor on Breach (opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

JivoChat operates in the technology sector providing SaaS solutions for customer communication. Its business model revolves around subscription plans with integrated features for live chat, AI, and telephony. The company has a broad international footprint with multiple regional domains and language support. Key competitive advantages include extensive integrations (+50), AI-powered chatbots, and a unified platform approach. The target customers are medium to large businesses seeking to improve customer service efficiency and engagement. Testimonials and usage statistics indicate strong market acceptance and growth potential. The company maintains a professional ecosystem with partner domains and mobile/desktop applications, supporting a multi-channel communication strategy.

Security posture

The website employs HTTPS with a good SSL configuration, secure input forms, and a cookie consent mechanism, indicating awareness of privacy and security best practices. However, no explicit security headers (e.g., CSP, HSTS) were detected, and there is no published security policy or incident response information. No vulnerabilities or exposed sensitive data were found in the content. The absence of WHOIS data limits full trust assessment of domain registration. Overall, the security posture is good but could be enhanced by adding security headers, publishing security policies, and establishing a vulnerability disclosure program.

Recommendations

  1. Implement and enforce security headers such as Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), and X-Frame-Options to enhance protection against common web attacks.
  2. Publish a dedicated security policy and incident response plan on the website to improve transparency and preparedness.
  3. Establish a vulnerability disclosure program or security.txt file to encourage responsible reporting of security issues.
  4. Enhance WHOIS domain registration transparency or monitor domain status to mitigate risks related to missing WHOIS data.
  5. Continue maintaining GDPR compliance and update privacy and cookie policies regularly to reflect evolving regulations.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
LLC TECNOLOGY DISTRIBUTION LTDA
Description
JivoChat provides a unified platform for live chat and customer communication integrating multiple messaging channels and social media to enhance customer service and engagement.
Key services
Live chat for websites, Mobile SDK, Chatbots, WhatsApp Business integration, AI agents and assistants, Telephony and video calls, CRM integration, Email integration, API for developers
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Cloudinary (image hosting), Google Adsense
Frameworks
Next.js
Platforms
Web, Mobile apps (iOS, Android), Desktop apps (Windows, Mac)
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Secure forms with email input
  • Cookie consent banner

Analytics and tracking

Tracking level
minimal
Privacy practices
good

Advertising

Ad networks
Google Adsense
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design.
  2. No WHOIS data available for domain www.jivochat.cl, indicating possible domain registration or query issues.
  3. Privacy and cookie policies are present and GDPR compliant.
  4. Multiple language versions and international presence indicated by alternate hreflang links.
  5. No explicit security policy or incident response information found.
  6. No phone numbers explicitly labeled as company contact found.
  7. Contact email contacto@jivochat.cl is present and likely official.
  8. Website uses modern web technologies and frameworks.
  9. No suspicious or malicious content detected.
  10. Advertising via Google Adsense is present.
Technical notes

Notes

The website is built using modern web technologies including React and Next.js, ensuring server-side rendering and good SEO performance. Images and assets are hosted on Cloudinary, optimizing delivery. The site supports multiple languages and device platforms, including mobile and desktop apps. Performance is moderate with good mobile optimization and accessibility features. The presence of Google Adsense indicates monetization through advertising. No CMS was explicitly detected, suggesting a custom or framework-based solution. Technical debt appears low, but adding security headers and improving WHOIS transparency would strengthen the technical profile.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 86/100Low18 findingsView report
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