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Security report for jivochat.cl

LLC TECNOLOGY DISTRIBUTION LTDA · Technology · Chile

Low risk. 1 critical or high finding in SSL/TLS.

Security score

86/100

Risk levelLow

0–100, higher is better. How it is calculated

JivoChat is a technology company specializing in providing a comprehensive live chat and customer communication platform tailored for businesses. The platform integrates multiple messaging channels including social media, instant messaging, and telephony, enabling companies to engage customers efficiently. Positioned as a global leader with over 200,000 business clients and ranking third worldwide in user count, JivoChat offers advanced features such as AI agents, chatbots, CRM integrations, and video calls. The website is professionally designed, localized for the Chilean market, and supports multiple languages and regional domains. Technically, the website leverages modern web technologies including React and Next.js, ensuring fast performance, mobile responsiveness, and good SEO practices. It integrates trusted third-party services such as Google Adsense and Ahrefs Analytics for marketing and performance tracking. Security best practices are observed with HTTPS enforcement and appropriate security headers, although explicit security policies and incident response information are not publicly detailed. The security posture is solid with no visible vulnerabilities or exposed sensitive data. Privacy compliance is well addressed with clear privacy and cookie policies, including consent mechanisms and GDPR compliance indicators. Business credibility is supported by clear company information, customer testimonials, and a transparent affiliate program. However, the WHOIS data for the domain is unavailable, which limits full verification of domain legitimacy. Overall, JivoChat presents a mature, secure, and professional online presence suitable for its business model. Strategic recommendations include publishing detailed security policies, vulnerability disclosure information, and enhancing transparency around data protection officer contacts to further strengthen trust and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

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Keep watching jivochat.cl

This scan found 12 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
60
Email security
100
DNS health
85
Network security
100
GDPR outside view
95
Average
86

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention jivochat.cl, from OffSeq Breach.

No leaked records found

Breach holds no records for jivochat.cl right now. New leaks arrive continuously, so monitoring on Breach alerts you if that changes.

Monitor on Breach (opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

JivoChat operates in the competitive SaaS market for customer communication and live chat solutions. Its strong market position is evidenced by a large user base and global reach through localized domains. The business model relies on subscription plans with free registration to attract users. Key revenue streams likely include paid plans, telephony services, and premium integrations. The company targets medium to large businesses seeking to improve customer service efficiency and sales conversion through multi-channel communication. Growth indicators include integration of AI technologies and extensive partner ecosystems. The affiliate program and multiple language sites demonstrate a strategic approach to market expansion and customer acquisition.

Security posture

The website demonstrates a good security maturity level with HTTPS enforced and standard security headers implemented. No exposed credentials or sensitive data were detected in the HTML content. The presence of cookie consent mechanisms and privacy policies indicates compliance with data protection regulations such as GDPR. However, the absence of a published security policy, incident response plan, or vulnerability disclosure program suggests room for improvement in transparency and readiness. No visible vulnerabilities or outdated libraries were found, indicating a well-maintained technical environment. Incident response readiness and security culture indicators are not publicly documented, which could be enhanced to improve stakeholder confidence.

Recommendations

  1. Publish a dedicated security policy page detailing security controls and practices.
  2. Implement and publicize a vulnerability disclosure program or security.txt file.
  3. Provide clear contact information for a Data Protection Officer or security team.
  4. Enhance transparency around incident response procedures and timelines.
  5. Regularly audit third-party scripts and dependencies to ensure no vulnerabilities.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
LLC TECNOLOGY DISTRIBUTION LTDA
Description
JivoChat provides a unified platform for live chat and customer communication across multiple messaging channels including social media, instant messaging, and calls. It targets businesses seeking to improve customer service and sales through integrated chatbots, AI agents, and CRM integrations.
Key services
Live chat for websites, Mobile SDK, Chatbots, WhatsApp Business integration, AI agents and assistants, CRM integration, Telephony and video calls
Content quality
excellent
Branding
consistent

Technology

Stack
React (Next.js), Google Adsense, Ahrefs Analytics, JivoChat widget
Frameworks
Next.js
Platforms
Web, Mobile apps (iOS, Android), Desktop apps (Windows, Mac)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Secure cookie consent mechanism
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Ahrefs Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Adsense
Tracking pixels
Ahrefs Analytics
Marketing tools
Jivo Marketing
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking detected.
  2. WHOIS data for the domain www.jivochat.cl is unavailable or inaccessible.
  3. Website is localized for Chile with Spanish language content.
  4. Strong presence of privacy and cookie policies with consent mechanisms.
  5. Multiple external trusted domains and partner sites linked.
  6. Use of modern web technologies and frameworks (Next.js, React).
  7. Good security posture with HTTPS and security headers.
  8. Active marketing and analytics tools integrated.
  9. Clear business focus on live chat and customer communication solutions.
Technical notes

Notes

The website is built using modern web technologies, primarily React with Next.js framework, enabling server-side rendering and optimized performance. It is well-optimized for mobile devices and includes accessibility considerations. Integration with Google Adsense and Ahrefs Analytics supports marketing and SEO efforts. The site uses preconnect and dns-prefetch hints to improve loading times. No CMS was detected, suggesting a custom or headless architecture. Hosting provider details are not explicit but the site uses HTTPS with strong SSL configuration. Overall, the technical infrastructure is robust, scalable, and aligned with current best practices, minimizing technical debt and supporting business continuity.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 83/100Low19 findingsView report
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