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Security report for intercom.com

Intercom · Technology · N/a

Medium risk. 5 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

71/100

Risk levelMedium

0–100, higher is better. How it is calculated

Intercom is a leading AI customer service company specializing in delivering advanced AI agents and customer service suites to businesses. Their flagship product, Fin, integrates with existing helpdesk systems to provide high-quality, complex query resolution across multiple channels. The company positions itself as a market leader in AI-driven customer service solutions, targeting enterprises seeking to improve customer engagement and operational efficiency. The website demonstrates a strong brand presence with professional design and clear messaging focused on AI customer service innovation. Technically, the site leverages modern frameworks such as React and Next.js, with good performance and mobile optimization. Security posture is solid with HTTPS enforced and privacy policies in place, though explicit security headers and incident response contacts are absent. The absence of WHOIS data is a notable anomaly, reducing domain registration trust but not detracting from the overall legitimacy of the business as evidenced by the professional website and comprehensive compliance documentation. Strategic recommendations include enhancing security headers, publishing vulnerability disclosure information, and improving transparency around incident response to further strengthen trust and security posture.

Scanned

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching intercom.com

This scan found 22 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
30
Email security
80
DNS health
85
Network security
100
GDPR outside view
53
Average
71

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Intercom operates in the technology sector with a SaaS business model focused on AI customer service solutions. Their competitive advantage lies in the Fin AI Agent's ability to handle complex customer queries seamlessly across channels and integration with existing helpdesk platforms. The company targets enterprise customers seeking to optimize customer support efficiency and responsiveness. The website indicates a mature digital presence with integrated analytics and marketing tools, reflecting a data-driven approach to customer engagement. While no direct contact emails or phone numbers are publicly listed, the presence of contact forms and sales inquiry pages suggests a controlled lead generation process. The lack of WHOIS transparency is unusual for a company of this scale and may warrant further investigation. Overall, Intercom appears well-positioned in the AI customer service market with a strong brand and product offering.

Security posture

The website enforces HTTPS and includes privacy and cookie policies with consent mechanisms, indicating compliance with GDPR and related regulations. However, the absence of explicit security headers such as Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), and X-Frame-Options reduces the overall security posture. No vulnerability disclosure or incident response contact information is provided, which limits transparency and readiness for security incidents. No exposed sensitive data or vulnerable libraries were detected in the HTML content. The security score is good but could be improved by implementing recommended headers and publishing security contact details. The missing WHOIS data is a concern from a domain trust perspective but does not directly impact the website's technical security.

Recommendations

  1. Implement and enforce security headers including CSP, HSTS, and X-Frame-Options to enhance protection against common web attacks.
  2. Publish a vulnerability disclosure policy or security.txt file to facilitate responsible reporting of security issues.
  3. Provide clear incident response contact information, such as a security@ or abuse@ email address, to improve transparency and trust.
  4. Review domain registration details to ensure WHOIS information is accurate and publicly available to improve domain trustworthiness.
  5. Continue maintaining comprehensive privacy and cookie policies with clear consent mechanisms to ensure ongoing compliance with data protection regulations.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Intercom
Description
Fin is the leading AI Agent for customer service delivering the highest quality answers and handling the most complex queries. Employ Fin on any helpdesk or the Intercom Suite today.
Key services
Fin AI Agent, Intercom Suite customer service platform
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Google Tag Manager, Google Analytics
Frameworks
React, Next.js
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • cookie consent mechanism
  • security policy page

Analytics and tracking

Services
Google Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenge.
  2. Content is professional, focused on AI customer service solutions.
  3. Strong branding and consistent messaging.
  4. Good privacy and cookie policies with consent mechanisms.
  5. No direct contact emails or phone numbers found on the homepage; contact via forms only.
  6. WHOIS data is missing, which is unusual and reduces domain trust score.
  7. Use of modern web technologies and analytics tools.
  8. No explicit security headers detected in HTML content.
  9. No vulnerability disclosure or incident response contacts found.
Technical notes

Notes

The website is built using modern web technologies including React and Next.js, enabling server-side rendering and optimized performance. It uses Google Tag Manager and Google Analytics for tracking and marketing analytics. The site is well-optimized for mobile devices and accessibility, with responsive design and semantic HTML elements. Performance appears fast with preloading of fonts and images. However, no CMS or hosting provider information is explicitly detectable from the HTML content. The technical implementation is robust with opportunities to improve security headers and incident response transparency. Overall, the technical infrastructure supports a professional and scalable digital presence.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 72/100Medium30 findingsView report
  2. 72/100 −1Medium30 findingsView report
  3. 73/100Medium23 findingsView report
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