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Security report for imbox.se

ImBox Sweden AB · Technology · Sweden

Medium risk. 5 critical or high findings in GDPR outside view, SSL/TLS and 1 other check.

Security score

56/100

Risk levelMedium

0–100, higher is better. How it is calculated

ImBox Sweden AB operates a comprehensive modular SaaS platform focused on customer service solutions, including AI chatbots, case management, self-service portals, and telephony integration. The company targets businesses and organizations aiming to streamline and enhance their customer communication channels. With a market presence supported by awards and notable clients, ImBox positions itself as an innovative and reliable provider in the technology sector. The website reflects a mature digital infrastructure built on WordPress, leveraging modern plugins and integrations such as Gravity Forms, Cookiebot, and Google Analytics. Security posture is strong, with HTTPS enforced, reCAPTCHA v3 integration, and a detailed cookie consent mechanism ensuring GDPR compliance. No critical vulnerabilities or blocking mechanisms were detected, indicating a well-maintained and trustworthy online presence. Strategic recommendations include enhancing explicit security headers and publishing a vulnerability disclosure policy to further strengthen trust and compliance.

Scanned

This is an earlier scan of imbox.se. View the latest report

NIS2 and GDPR posture

GDPR outside view
75/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      No HTTPS encryption

      GDPR requires appropriate security measures for personal data

      What to do: Implement SSL/TLS certificate for HTTPS

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      No HTTPS Encryption

      Website does not use HTTPS encryption, making all data transmission vulnerable to interception

      What to do: Implement SSL/TLS certificate and redirect all HTTP traffic to HTTPS

  3. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

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Keep watching imbox.se

This scan found 18 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Security headers
20
Email security
70
DNS health
70
Network security
100
GDPR outside view
75
Average
56

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

ImBox demonstrates a clear market positioning as a technology provider specializing in customer service tools enhanced by AI capabilities. Their modular business model allows clients to select and customize services, facilitating scalability and adaptability. The company’s revenue streams likely derive from subscription-based SaaS offerings and value-added services such as integrations and add-ons. The target customer segments include enterprises, public sector entities, and e-commerce businesses seeking efficient customer communication solutions. The presence of multiple social media channels and a blog indicates active engagement and content marketing efforts. Partnerships with platforms like WebinarJam and integrations with Google and Facebook advertising tools suggest a robust ecosystem supporting growth and customer acquisition.

Security posture

The website exhibits a mature security posture with enforced HTTPS, use of Google reCAPTCHA v3 for bot mitigation, and a comprehensive cookie consent mechanism powered by Cookiebot. Security best practices such as input sanitization (DOMPurify) and absence of exposed sensitive data in the HTML are observed. However, explicit security headers like Content-Security-Policy and X-Frame-Options are not explicitly confirmed and could be improved. Incident response contact information is not prominently available, which could be a gap in readiness. Overall, the site aligns well with GDPR requirements and demonstrates a proactive approach to privacy and security, minimizing risks related to data breaches and unauthorized access.

Recommendations

  1. Implement and explicitly configure security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  2. Publish a vulnerability disclosure or security.txt file to facilitate responsible reporting of security issues.
  3. Enhance visibility and accessibility of incident response contact channels for security concerns.
  4. Regularly audit and update third-party scripts and plugins to mitigate potential vulnerabilities.
  5. Continue to maintain and improve privacy compliance mechanisms, including clear data retention policies.

Contact details published on the site

Addresses
Legal name
ImBox Sweden AB
Registration number
556918-0754
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
ImBox Sweden AB
Description
Chatt, Telefoni, FAQ, Ärendehanteringssystem, Help Center & Formulär! Allt du behöver för din kundservice, samlat hos en enda leverantör!
Key services
AI Chatbot, Ärendehantering (Case Management), Self Service, Help Center, Telephony, Chat, Email Management
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, Gravity Forms, Google Tag Manager, Google Analytics, Cookiebot, Cloudflare, jQuery, MediaElement.js, Tablesome plugin, SVG Support plugin, WebinarJam embed
Frameworks
WordPress
Platforms
Web
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Use of reCAPTCHA v3
  • Cookie consent with granular controls
  • No exposed sensitive data in HTML
  • Sanitization libraries (DOMPurify)

Analytics and tracking

Services
Google Analytics, Hotjar
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google DoubleClick, Meta Platforms (Facebook Pixel)
Tracking pixels
Facebook Pixel, Cookiebot tracking
Marketing tools
Google Ads, Facebook Ads, Cookiebot, WebinarJam
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges
  2. Strong GDPR and cookie compliance with Cookiebot integration
  3. Comprehensive privacy and security policies published
  4. Use of modern web technologies and WordPress CMS
  5. Multiple customer testimonials and awards enhance trust
  6. Active social media presence on Facebook, Instagram, LinkedIn
  7. Contact form collects personal data with explicit consent
  8. Use of reCAPTCHA v3 for spam and bot protection
  9. Integration with multiple third-party services for analytics and marketing
Technical notes

Notes

The website is built on WordPress 6.8.1 with a modern tech stack including jQuery, Gravity Forms, Cookiebot, and integrations with Google Tag Manager and Analytics. Performance is moderate with lazy loading and caching plugins in use. Mobile optimization and accessibility are good, supported by WCAG references and responsive design elements. The site uses Cloudflare for CDN and security, enhancing availability and protection. Technical debt appears low, with up-to-date libraries and structured data for SEO. Opportunities exist to further optimize performance and security headers to enhance resilience and user experience.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 75/100Medium27 findingsView report
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