Skip to main content

Security report for groovehq.com

Groove · Technology · N/a

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 2 other checks.

Security score

66/100

Risk levelMedium

0–100, higher is better. How it is calculated

Groove is a SaaS company providing a simple yet powerful help desk software solution targeted primarily at small and growing businesses. Positioned as a top-rated alternative to enterprise tools like Zendesk, Groove offers key services including a shared inbox, knowledge base, live chat, reporting, and integrations. The website demonstrates a strong market presence with over 2,000 customers and 12,500+ support agents using the platform daily. Technically, the site employs modern analytics tools such as PostHog and Google Tag Manager, and is well-optimized for performance and mobile devices. Security posture is generally good with HTTPS enforced and no visible vulnerabilities, though the absence of explicit security headers and incident response information suggests room for improvement. The lack of WHOIS data transparency slightly reduces trust but does not negate the professional and credible business presentation. Overall, Groove presents a mature digital presence with solid business credibility and technical implementation.

Scanned

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching groovehq.com

This scan found 22 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. See sample alerts.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
30
Email security
75
DNS health
60
Network security
100
GDPR outside view
53
Average
66

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Groove operates in the competitive customer support software market, focusing on simplicity and usability for small businesses. Its competitive advantage lies in ease of use, integration capabilities, and positive customer feedback. The business model is subscription-based SaaS, generating revenue from monthly or annual plans. The target customers are small to medium-sized businesses seeking efficient customer support tools without enterprise complexity. The company has a sister company, Helply.com, which focuses on AI-powered customer experience automation, indicating a strategic expansion into AI-driven support solutions. Growth indicators include strong customer testimonials, high G2 ratings, and a clear emphasis on user experience. The partnership ecosystem includes integrations with popular tools and marketing/analytics platforms. Strategic observations suggest Groove is well-positioned for continued growth in the SMB help desk market.

Security posture

Groove's website security maturity is moderate to good. HTTPS is properly implemented, ensuring encrypted communications. The site uses modern analytics and tracking tools responsibly, with no exposed sensitive data or vulnerable libraries detected. However, the absence of explicit security headers such as Content-Security-Policy and X-Content-Type-Options is a gap that could be addressed to enhance protection against common web attacks. There is no publicly available security policy or incident response information, which limits transparency for security-conscious users. No vulnerability disclosure program or security.txt file was found, reducing the ease of responsible vulnerability reporting. Overall, while the site is secure for general use, improvements in security communication and header implementation would strengthen its posture. Compliance with GDPR is indicated by the presence of a privacy policy, but cookie consent mechanisms are lacking.

Recommendations

  1. Implement and publish a comprehensive security policy and incident response plan on the website.
  2. Add standard security headers such as Content-Security-Policy, X-Content-Type-Options, and Strict-Transport-Security.
  3. Deploy a cookie consent banner to comply fully with GDPR and other privacy regulations.
  4. Create and publish a vulnerability disclosure policy or security.txt file to facilitate responsible security reporting.
  5. Provide clear and accessible contact information for security and abuse reporting to enhance trust and responsiveness.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Groove
Description
Groove is the simple yet powerful alternative to Zendesk. The best helpdesk software for your business. Shared inbox, knowledge base, chat and more!
Key services
Shared Inbox, Knowledge Base, Live Chat, Reporting, Integrations
Content quality
excellent
Branding
consistent

Technology

Stack
PostHog analytics, Google Tag Manager, JavaScript, SVG graphics, CSS stylesheets
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • No visible vulnerable libraries

Analytics and tracking

Services
PostHog, Google Tag Manager
Tracking level
moderate
Privacy practices
basic

Advertising

Tracking pixels
PostHog, ConvertKit
Marketing tools
PostHog, ConvertKit
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design
  2. No WHOIS data available, which is unusual for a .com domain
  3. Strong branding and trust signals including G2 ratings and customer testimonials
  4. No explicit contact emails or phone numbers found on the homepage
  5. Privacy and terms pages are present and linked in footer
  6. No cookie consent banner detected despite GDPR relevance
  7. Use of modern analytics and tracking tools
  8. No visible security policy or incident response information
  9. No vulnerability disclosure or security.txt found
  10. No signs of adult or unsafe content
Technical notes

Notes

The website is built with modern web technologies including SVG graphics, CSS stylesheets, and JavaScript frameworks. It integrates advanced analytics tools like PostHog and Google Tag Manager for user behavior tracking and marketing optimization. The site is mobile-optimized with responsive design and fast loading times, contributing to excellent user experience. No CMS or hosting provider details were explicitly detected. The technical implementation is robust with no visible errors or broken elements. Opportunities exist to enhance security headers and privacy compliance mechanisms. The technical infrastructure supports a scalable SaaS business model with integrations and extensibility.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Reviews of this site

Share your experience with groovehq.com. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review groovehq.com.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.