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Security report for granicus.com

Granicus · Government · United States

Low risk. 2 critical or high findings in Security headers.

Security score

83/100

Risk levelLow

0–100, higher is better. How it is calculated

Granicus is an established enterprise technology company specializing in digital government experience platforms. Founded in 1999, it serves over 7,000 government organizations and connects 330 million people through its suite of cloud-based products including Government Experience Cloud, Service Cloud, Engagement Cloud, and Operations Cloud. The company positions itself as a trusted partner in transforming how governments engage with citizens, offering AI-powered digital agents and consulting services. Technically, the website is built on WordPress with modern integrations such as Google Tag Manager, New Relic monitoring, and Wistia video embeds, hosted on AWS infrastructure. The site is well-optimized for mobile and SEO, with professional design and clear navigation. Security posture is solid with HTTPS and domain transfer protections, but lacks visible security policies and vulnerability disclosure information. Privacy compliance is weak due to absence of explicit privacy and cookie policies. Overall, the website reflects a mature digital presence with room for improvement in transparency and compliance documentation.

Scanned

This is an earlier scan of granicus.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
100/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

Need hands-on remediation? Email guard@offseq.com

Keep watching granicus.com

This scan found 14 issues across 4 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
95
Security headers
25
Email security
100
DNS health
80
Network security
100
GDPR outside view
100
Average
83

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Granicus holds a strong market position as a leading provider of government-focused digital experience solutions. Its business model revolves around SaaS cloud platforms tailored for public sector needs, supplemented by consulting and customer experience services. The company targets government entities at local, state, federal, and special district levels, as well as education and tourism sectors. Granicus leverages a large subscriber network and extensive government client base to drive growth. Partnerships with platforms like govDelivery, Host Compliance, and OpenForms indicate a broad ecosystem integration. The company emphasizes innovation with AI-powered agents and digital transformation success stories, signaling competitive advantages in technology and customer engagement. The long domain age and consistent branding reinforce credibility and stability in the government technology market.

Security posture

The website demonstrates a good security baseline with HTTPS enforced and domain registration protections such as clientTransferProhibited status. However, there is no evidence of DNSSEC enabled, which could enhance DNS security. The absence of published security policies, incident response contacts, and vulnerability disclosure mechanisms represents a compliance gap and potential risk in transparency. No exposed sensitive data or vulnerable libraries were detected in the provided content. The use of monitoring tools like New Relic and Sentry indicates active performance and error tracking. To strengthen security posture, Granicus should publish clear security and privacy policies, implement DNSSEC, and provide dedicated security contact channels. These steps would improve trust and readiness for incident management.

Recommendations

  1. Enable DNSSEC on the granicus.com domain to improve DNS security and prevent spoofing.
  2. Publish comprehensive privacy and cookie policies with clear GDPR compliance statements and consent mechanisms.
  3. Add a dedicated security policy page including incident response procedures and security contact information.
  4. Implement and publicize a vulnerability disclosure policy and security.txt file to encourage responsible reporting.
  5. Enhance transparency by providing verified company contact emails and phone numbers prominently on the website.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Granicus
Description
Citizen Experience Platform Transforming How Governments Serve. Granicus technology connects 330M people & 7,000+ government organizations.
Key services
Government Experience Cloud, Service Cloud, Engagement Cloud, Operations Cloud, Government Experience Agent (GXA), Digital agency & consulting services
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress CMS, Yoast SEO plugin, Google Tag Manager, New Relic Browser monitoring, Wistia video embeds, Typekit fonts, Sentry error monitoring
Frameworks
WordPress, New Relic
Platforms
AWS (inferred from DNS nameservers)
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Client transfer prohibited domain status

Analytics and tracking

Services
Google Tag Manager, New Relic Browser, Sentry
Tracking level
moderate
Privacy practices
poor

Advertising

Tracking pixels
New Relic Browser, Sentry
Marketing tools
Drift Chat (commented out)
Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and multimedia.
  2. No explicit privacy or cookie policies found on the homepage HTML content.
  3. No visible contact emails or phone numbers explicitly labeled as company contacts in the provided content.
  4. Strong social media presence with official company accounts linked.
  5. Use of modern web technologies and monitoring tools.
  6. No security.txt or vulnerability disclosure information found.
  7. No explicit security or incident response policies published on the site.
  8. Domain WHOIS data supports legitimacy and long-term operation.
  9. No WAF or blocking mechanisms detected.
Technical notes

Notes

The website is built on a WordPress CMS platform with a modern technology stack including Google Tag Manager for analytics, New Relic for performance monitoring, and Sentry for error tracking. The use of Typekit fonts and Wistia video embeds enhances user experience. Hosting is inferred to be on AWS based on DNS nameservers. The site is mobile-optimized with responsive design and good SEO practices via Yoast SEO plugin. Performance is moderate with asynchronous script loading and CDN usage for assets. No major technical debt or deprecated libraries were detected. Opportunities exist to improve security headers and implement advanced privacy controls. Overall, the technical infrastructure supports a robust and scalable digital presence suitable for an enterprise government technology provider.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 80/100 +4Low25 findingsView report
  2. 76/100Low25 findingsView report
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