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Security report for granicus.com

Granicus · Government · United States

Low risk. 3 critical or high findings in Security headers and SSL/TLS.

Security score

80/100

Risk levelLow

0–100, higher is better. How it is calculated

Granicus is an established enterprise technology company founded in 1999, specializing in digital government solutions and citizen experience platforms. Their offerings include cloud-based SaaS products such as Government Experience Cloud, Service Cloud, Engagement Cloud, and AI-powered digital agents, targeting government organizations and public sector entities. The company positions itself as a leader in transforming government service delivery and engagement through technology, connecting millions of citizens and thousands of government organizations worldwide. The website reflects a mature digital presence with professional design, comprehensive content, and strong branding consistency.

Scanned

NIS2 and GDPR posture

GDPR outside view
100/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching granicus.com

This scan found 17 issues across 4 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
25
Email security
100
DNS health
80
Network security
100
GDPR outside view
100
Average
80

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Granicus operates primarily in the government sector, providing software and services that enhance digital engagement, service delivery, and operational efficiency for public sector clients. Their business model is B2G SaaS, supported by a broad product portfolio and a large subscriber network. The company maintains partnerships with related service providers such as govDelivery, Host Compliance, and OpenForms, indicating a collaborative ecosystem. Granicus demonstrates strong market positioning with extensive customer success stories, awards, and a global footprint including regional sites for Canada, UK, Australia, India, and Latin America. Their digital marketing and analytics infrastructure supports targeted outreach and performance monitoring.

Security posture

The website enforces HTTPS and employs reputable monitoring tools like New Relic and Sentry, indicating a proactive approach to security and performance. The domain registration is consistent and longstanding, with clientTransferProhibited status enhancing domain security. However, DNSSEC is not enabled, and explicit security headers such as Content-Security-Policy and X-Frame-Options are not evident in the HTML, representing areas for improvement. No public incident response or vulnerability disclosure policies were found, which could enhance transparency and trust. Overall, the security posture is solid but could benefit from additional hardening and published policies.

Recommendations

  1. Enable DNSSEC on the domain to improve DNS security and prevent spoofing.
  2. Implement and verify security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options to mitigate common web vulnerabilities.
  3. Publish a clear vulnerability disclosure policy and security.txt file to facilitate responsible reporting of security issues.
  4. Enhance accessibility features to meet higher standards and improve inclusivity.
  5. Consider adding explicit contact emails and phone numbers for customer and security inquiries to improve transparency and user trust.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Granicus
Description
Citizen Experience Platform Transforming How Governments Serve. Granicus technology connects 330M people & 7,000+ government organizations.
Key services
Government Experience Cloud, Service Cloud, Engagement Cloud, Operations Cloud, Government Experience Agent (GXA), GXI Enterprise, GXI Foundations
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, Yoast SEO, Google Tag Manager, New Relic Browser monitoring, Wistia video hosting, Storylane interactive demos, Typekit fonts, Sentry error monitoring
Platforms
WordPress CMS
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
80/100
Good practices seen
  • HTTPS enforced
  • Client transfer prohibited domain status
  • No DNSSEC enabled (area for improvement)
  • Use of security monitoring tools (Sentry, New Relic)

Analytics and tracking

Services
Google Analytics (via Google Tag Manager), New Relic Browser, Sentry
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
New Relic Browser, Sentry
Marketing tools
Drift Chat (commented out), Storylane interactive demos
Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is professionally designed and well-structured.
  2. Content is comprehensive and targeted at government organizations.
  3. Multiple cloud-based SaaS products and services are offered.
  4. Strong social media presence and trust signals.
  5. Use of modern web technologies and analytics tools.
  6. No signs of blocking or WAF interference.
  7. Security practices are good but could improve DNSSEC and security headers.
  8. No explicit contact emails or phone numbers found in public HTML; contact via forms.
  9. Privacy and cookie policies are present and GDPR compliant.
Technical notes

Notes

The website is built on WordPress CMS with modern integrations including Google Tag Manager, New Relic Browser monitoring, Sentry error tracking, and Wistia for video hosting. The use of Typekit fonts and Storylane interactive demos indicates attention to user experience and engagement. Hosting is inferred to be on Amazon AWS infrastructure, supported by AWS DNS servers. Performance is moderate with good mobile optimization and SEO practices via Yoast SEO plugin. The site is well-structured with clear navigation and professional content presentation. Opportunities exist to improve security headers and DNS security. Overall, the technical infrastructure supports a robust and scalable digital presence suitable for an enterprise government technology provider.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 83/100 +7Low22 findingsView report
  2. 76/100Low25 findingsView report
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