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Security report for govdelivery.com

Granicus · Government · United States

Low risk. 2 critical or high findings in Security headers.

Security score

83/100

Risk levelLow

0–100, higher is better. How it is calculated

Granicus is a well-established enterprise company founded in 1999, specializing in government digital engagement and citizen experience platforms. Their website presents a professional and comprehensive overview of their services, targeting government organizations and public sector entities. The company offers a suite of cloud-based solutions including Government Experience Cloud, Service Cloud, Engagement Cloud, and AI-powered digital agents, positioning itself as a leader in the government technology sector. Technically, the website is built on WordPress CMS with integrations of modern analytics and monitoring tools such as Google Tag Manager, New Relic, and Sentry, hosted likely on AWS infrastructure. The site is mobile-optimized, SEO-friendly, and demonstrates good accessibility standards. Security posture is strong with HTTPS enforced and domain transfer protections, though DNSSEC is not enabled and explicit security policies are not published. Privacy compliance is limited by the absence of visible privacy and cookie policies on the homepage. Overall, the website reflects a mature digital presence with high business credibility but could improve transparency on privacy and security disclosures.

Scanned

This is an earlier scan of govdelivery.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
100/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

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Keep watching govdelivery.com

This scan found 14 issues across 4 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
95
Security headers
25
Email security
100
DNS health
80
Network security
100
GDPR outside view
100
Average
83

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Granicus operates primarily in the government technology sector, providing SaaS solutions that enhance citizen engagement and government service delivery. Their market position is strong, supported by a large client base of over 7,000 government organizations and 330 million connected individuals. The business model focuses on B2G SaaS and consulting services, with a broad product portfolio addressing digital communication, service automation, and compliance. The company leverages partnerships with specialized service providers for complementary offerings. Growth indicators include extensive success stories and awards showcased on the site. The company maintains a consistent brand image and professional content, reinforcing trust and authority in the public sector technology market.

Security posture

The website demonstrates a solid security foundation with HTTPS enforced and domain status set to clientTransferProhibited, reducing risk of unauthorized domain transfers. The use of security monitoring tools like Sentry and New Relic indicates proactive error and performance management. However, the lack of DNSSEC implementation is a minor gap in DNS security. No explicit security policies, incident response contacts, or vulnerability disclosure programs are published, which limits transparency and may affect compliance with best practices. No vulnerabilities or exposed sensitive data were detected in the analyzed content. Overall, the security posture is good but could be enhanced by publishing formal security and privacy documentation and enabling DNSSEC.

Recommendations

  1. Enable DNSSEC on the domain to strengthen DNS security and prevent spoofing.
  2. Publish comprehensive privacy and cookie policies prominently accessible from the homepage.
  3. Add a dedicated security policy page including incident response procedures and contact channels.
  4. Implement and publicize a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  5. Enhance contact information availability for security and privacy inquiries to improve trust and compliance.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Granicus
Description
Citizen Experience Platform Transforming How Governments Serve. Granicus technology connects 330M people & 7,000+ government organizations.
Key services
Government Experience Cloud, Service Cloud, Engagement Cloud, Operations Cloud, Government Experience Agent (GXA), Digital agency & consulting services
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress CMS, JavaScript, Google Tag Manager, New Relic monitoring, Wistia video embeds, Storylane interactive demos, Typekit fonts, Sentry error monitoring
Frameworks
Yoast SEO, WPML Multilingual CMS
Platforms
AWS (inferred from DNS nameservers), Google Tag Manager
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Domain status clientTransferProhibited
  • Use of security monitoring tools (Sentry, New Relic)

Analytics and tracking

Services
New Relic, Google Tag Manager, Sentry
Tracking level
moderate
Privacy practices
basic

Advertising

Tracking pixels
New Relic, Sentry
Marketing tools
Drift Chat (commented out), Bugherd (commented out)
Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is professionally designed and well-structured
  2. Content is focused on government digital engagement solutions
  3. No explicit privacy or cookie policies found on homepage HTML
  4. Multiple external trusted services integrated for analytics and monitoring
  5. No visible contact emails or phone numbers in homepage HTML
  6. Social media links present in JSON-LD structured data
  7. No security.txt or vulnerability disclosure found
  8. Domain is secured with HTTPS and has clientTransferProhibited status
  9. DNSSEC not enabled, which is a minor security gap
Technical notes

Notes

The website is built on a modern WordPress CMS platform with a well-structured theme and optimized for mobile devices. It integrates multiple third-party services for analytics (Google Tag Manager, New Relic), error monitoring (Sentry), video hosting (Wistia), and interactive demos (Storylane). The hosting infrastructure is likely AWS-based, inferred from DNS nameservers. SEO is well-implemented using Yoast SEO plugin and multilingual support via WPML. Performance is moderate with asynchronous loading of scripts and optimized images. The site uses Typekit fonts for branding consistency. Technical debt appears low with no broken elements detected. Opportunities exist to improve DNS security and formalize privacy/security documentation to reduce risk and enhance compliance.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 83/100 +1Low22 findingsView report
  2. 82/100 +12Low22 findingsView report
  3. 70/100Medium27 findingsView report
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