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Security report for gleap.io

Gleap GmbH · Technology · Germany

Medium risk. 4 critical or high findings in Security headers and GDPR outside view.

Security score

70/100

Risk levelMedium

0–100, higher is better. How it is calculated

Gleap GmbH operates a modern SaaS platform specializing in AI-powered customer support and feedback solutions. Their offerings include an AI support bot named Kai, in-app bug reporting, live chat, public roadmaps, knowledge bases, surveys, and marketing automation tools. With over 4,100 customers worldwide, Gleap positions itself as a competitive player in the customer experience technology sector, targeting businesses seeking to enhance customer engagement and support efficiency. Technically, Gleap leverages a modern web stack including Webflow CMS, Google Tag Manager, Cookiebot for consent management, Paddle for payment processing, and integrates analytics tools like Google Analytics, Mixpanel, and ProfitWell. Hosting and DNS services are provided by Cloudflare, ensuring reliable performance and security. The website demonstrates good mobile optimization, accessibility, and SEO practices, although performance is moderate with a load time of approximately 6.2 seconds. From a security perspective, Gleap employs HTTPS with TLS 1.3 and 1.2 protocols, SPF and DMARC email authentication, and has no detected SSL vulnerabilities or subdomain takeover risks. However, improvements are recommended such as enabling HSTS, OCSP stapling, and DNSSEC to strengthen security posture. The domain is privacy protected, which is common for tech companies but slightly reduces transparency. Overall, Gleap presents a professional, trustworthy, and technically sound online presence with strong privacy compliance and user consent mechanisms. The main risks relate to minor security header omissions and the use of domain privacy services. Strategic enhancements in security policies and public incident response documentation would further elevate their trustworthiness and compliance standing.

Scanned

This is an earlier scan of gleap.io. View the latest report

NIS2 and GDPR posture

GDPR outside view
43/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching gleap.io

This scan found 23 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
87
Security headers
30
Email security
85
DNS health
75
Network security
100
GDPR outside view
43
Average
70

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Gleap GmbH operates in the technology sector, focusing on AI-driven customer support and feedback solutions. Their business model is SaaS-based, offering subscription services with a 14-day free trial to attract users. The company targets medium to large businesses seeking to improve customer engagement, support efficiency, and product development through user feedback. Gleap's competitive advantage lies in its AI-powered chatbot Kai, comprehensive feedback tools, and integration capabilities with popular analytics and marketing platforms. The company maintains a strong partnership ecosystem including Paddle for payments and ProfitWell for revenue analytics. Growth indicators include a customer base exceeding 4,100 organizations globally and continuous product innovation showcased via public roadmaps and marketing automation features. Gleap's strategic focus on AI and automation positions it well in the evolving customer experience market.

Security posture

Gleap demonstrates a mature security posture with HTTPS enforced using modern TLS protocols and proper email authentication via SPF and DMARC with a reject policy. The absence of vulnerable SSL ciphers and subdomain takeover vulnerabilities indicates good operational security. However, the lack of HSTS, OCSP stapling, and DNSSEC are notable gaps that could expose the domain to certain attack vectors. The website employs Cookiebot for GDPR-compliant cookie consent management, reflecting awareness of privacy regulations. No explicit security policy or incident response information is publicly available, which limits transparency and readiness perception. The use of domain privacy services is common but reduces registrant visibility. Overall, Gleap's security practices are solid but could be enhanced by implementing additional HTTP security headers and publishing security policies and incident response contacts.

Recommendations

  1. Enable HTTP Strict Transport Security (HSTS) with includeSubDomains and preload to enforce HTTPS and prevent protocol downgrade attacks.
  2. Implement OCSP stapling to improve SSL certificate revocation checking performance and security.
  3. Enable DNSSEC to protect against DNS spoofing and cache poisoning attacks.
  4. Publish a clear security policy and incident response plan on the website, including dedicated security contact emails.
  5. Regularly audit and update security headers such as Content Security Policy (CSP), X-Frame-Options, and X-XSS-Protection to mitigate common web vulnerabilities.
Technical notes

Notes

The website is built on Webflow CMS, leveraging modern JavaScript libraries such as Popper.js and Tippy.js for UI enhancements. It integrates Google Tag Manager for analytics and Cookiebot for cookie consent management, ensuring GDPR compliance. Payment processing is handled via Paddle, and subscription analytics via ProfitWell. Hosting and DNS are managed by Cloudflare, providing robust infrastructure. The site has moderate performance with a load time of approximately 6.2 seconds and 52 resources loaded. Mobile optimization and accessibility are good, with responsive design and semantic HTML usage. SEO is well addressed with comprehensive meta tags and Open Graph data. Technical risks include the absence of some security headers and potential improvements in SSL configuration. Overall, the technical infrastructure is modern and well-integrated, supporting a professional SaaS offering.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 75/100 +4Medium28 findingsView report
  2. 71/100Medium32 findingsView report
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