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Security report for fixmystreet.org

mySociety · Technology · United Kingdom

Medium risk. 9 critical or high findings in Email security, Security headers and 2 other checks.

Security score

57/100

Risk levelMedium

0–100, higher is better. How it is calculated

FixMyStreet Platform, operated by mySociety, is an established open source civic technology project founded in 2007 that enables citizens and local governments worldwide to report and manage street problems such as potholes and broken streetlights. The platform is brandable, multilingual, and supported by a strong community and commercial services through its subsidiary SocietyWorks Ltd. The website presents a professional and consistent brand image with clear navigation and relevant content targeting civic-minded users and local authorities. Technically, the site uses a modest but effective technology stack including jQuery and Owl Carousel, with Google Fonts for typography. The site is mobile optimized and performs moderately well, though accessibility and SEO features are basic. No CMS or hosting provider details are explicitly identified. The domain is registered with Tucows Domains Inc. under mySociety in the UK, consistent with the website's claims and history. From a security perspective, the site uses domain transfer and update prohibitions but lacks DNSSEC and visible HTTP security headers. No privacy, cookie, or terms of service policies are published, and no incident response or vulnerability disclosure information is available. No analytics or tracking scripts were detected, indicating minimal user tracking. Overall, the security posture is moderate but could be improved by adding security headers, enabling DNSSEC, and publishing privacy and security policies. The website content is safe for general audiences, with no adult or questionable content detected. The domain registration and website content are consistent and trustworthy, supporting a high legitimacy score. Strategic recommendations include improving privacy compliance, enhancing security headers, and publishing incident response and vulnerability disclosure policies to strengthen trust and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
35/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

9 findings rated critical or high. Fix these first.

  1. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • Critical

      No email authentication configured

      Domain is vulnerable to email spoofing

      What to do: Implement SPF, DKIM, and DMARC immediately

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  3. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

Need hands-on remediation? Email guard@offseq.com

Keep watching fixmystreet.org

This scan found 28 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Full report

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
62
Security headers
15
Email security
60
DNS health
70
Network security
100
GDPR outside view
35
Average
57

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

FixMyStreet Platform holds a strong position in the civic technology sector as an open source solution for street problem reporting, supported by the reputable UK-based non-profit mySociety. Its business model leverages open source software combined with community support and commercial services via its subsidiary SocietyWorks Ltd. The platform targets local governments and citizens globally, with deployments in multiple countries. The project benefits from a transparent organizational structure, established since 2007, and a clear focus on civic engagement and government transparency. Partnerships with local authorities and community organizations enhance its reach and impact. The lack of direct contact emails or phone numbers on the site suggests a community-driven support model rather than direct sales or customer service. The platform’s open source nature and donation requests indicate a non-commercial revenue stream supplemented by commercial contracts through subsidiaries.

Security posture

The current security posture of FixMyStreet Platform is moderate. The domain is protected against unauthorized transfers and updates, which is a positive control. However, the absence of DNSSEC reduces DNS security. The website does not display HTTP security headers such as Content Security Policy, HSTS, or X-Frame-Options, which are important for mitigating common web attacks. No privacy or cookie policies are published, which is a compliance gap especially under GDPR. There is no public incident response or vulnerability disclosure information, limiting transparency and preparedness communication. No analytics or tracking scripts were detected, reducing privacy risks. Overall, the platform would benefit from implementing modern web security headers, enabling DNSSEC, publishing privacy and security policies, and establishing a vulnerability disclosure program to improve its security maturity and compliance posture.

Recommendations

  1. Enable DNSSEC on the domain to enhance DNS security and prevent spoofing.
  2. Implement and configure HTTP security headers such as Content Security Policy, HSTS, X-Frame-Options, and X-Content-Type-Options.
  3. Publish comprehensive privacy and cookie policies on the website to improve GDPR compliance and user transparency.
  4. Develop and publicly share an incident response policy and vulnerability disclosure program to enhance security transparency and readiness.
  5. Consider adding explicit contact information such as security@ or abuse@ email addresses for security incident reporting.

Contact details published on the site

Legal name
mySociety
Registration number
03277032
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
mySociety
Description
Open source report-mapping software that can be deployed anywhere in the world. Most commonly used for reporting street issues to councils, but flexible enough to fit any project that matches geographical points to email addresses.
Key services
Open source software for street problem reporting, Community support, Brandable and multilingual platform, Documentation and installation guidance
Content quality
good
Branding
consistent

Technology

Stack
jQuery, Owl Carousel, Google Fonts
Performance
moderate
Mobile
good
Accessibility
basic
SEO
basic

Security

Observed score
50/100
Good practices seen
  • Domain uses clientTransferProhibited and clientUpdateProhibited status

Analytics and tracking

Tracking level
minimal
Privacy practices
poor

Advertising

Transparency
poor

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges
  2. No explicit privacy, cookie, or terms of service policies found on the main page
  3. Contact is primarily via community page; no direct emails or phone numbers visible
  4. Website uses open source technologies and promotes community involvement
  5. No analytics or tracking scripts detected in the provided HTML
  6. No security headers visible in HTML; DNSSEC not enabled
  7. Domain registration is stable and consistent with business claims
  8. Content is professional, relevant, and safe for general audiences
Technical notes

Notes

The website uses a lightweight and established technology stack including jQuery and Owl Carousel for UI components, and Google Fonts for typography. The HTML structure is valid and includes responsive design elements for mobile optimization. No CMS or backend platform is explicitly identified. Performance is moderate with no obvious broken elements. SEO optimization is basic with meta viewport and title tags but lacks advanced SEO metadata such as Open Graph or JSON-LD structured data. Accessibility features are minimal but functional. The hosting provider is not identified from the HTML content or WHOIS data. The domain is registered with Tucows Domains Inc., a reputable registrar. Overall, the technical infrastructure is stable but could be modernized with enhanced SEO, accessibility, and security features.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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