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Security report for elev.io

Elevio Pty Ltd · Technology · Australia

Medium risk. 4 critical or high findings in GDPR outside view and SSL/TLS.

Security score

66/100

Risk levelMedium

0–100, higher is better. How it is calculated

Elevio Pty Ltd is an Australian technology company founded in 2013 that provides a SaaS platform focused on delivering contextual knowledge and self-service support solutions to businesses. Their platform targets customer support, product, content, and customer success teams, helping reduce support costs and improve user engagement. The company serves a broad market including Fortune 500 companies and smaller SaaS providers, positioning itself as a mature player with over 500 million issues resolved for 500+ customers. Technically, the website is well-built with modern JavaScript frameworks, Google Analytics integration, and a strong focus on user experience and mobile optimization. Hosting appears to be on AWS infrastructure with CDN usage for assets. Security posture is good with HTTPS enforced, CSRF tokens in forms, and cookie consent managed by a reputable provider, though some security headers and DNSSEC are missing. Privacy compliance is strong with clear privacy and cookie policies, including GDPR and LGPD considerations. Business credibility is high with consistent WHOIS data, clear company information, and trust signals such as testimonials and verified social media presence. Overall, the website is professional, secure, and compliant, suitable for its target audience and business model.

Scanned

NIS2 and GDPR posture

GDPR outside view
65/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      Weak SSL Key Length

      SSL certificate uses 384-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

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Keep watching elev.io

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
42
Security headers
95
Email security
80
DNS health
75
Network security
40
GDPR outside view
65
Average
66

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Elevio operates in the technology sector providing knowledge management and customer support SaaS solutions. Its business model is subscription-based SaaS targeting enterprises and SMBs needing to reduce support costs and improve customer experience. The company leverages partnerships, notably with Dixa, to enhance market reach. Revenue streams likely include tiered subscription plans and premium features. The platform's competitive advantage lies in its contextual knowledge delivery, embedded support elements, and integration capabilities. Growth indicators include a large volume of resolved issues and a sizable customer base. The company maintains a professional online presence with strong branding and customer testimonials, supporting its market position.

Security posture

Elevio demonstrates a mature security posture with HTTPS enforced, CSRF protection in forms, and a comprehensive cookie consent mechanism compliant with GDPR and other privacy laws. However, the absence of DNSSEC and some recommended security headers (e.g., Content-Security-Policy) suggests room for improvement. No direct incident response or security policy documents are published, which could be a gap for enterprise customers. No vulnerabilities or exposed sensitive data were detected in the website content. Overall, the security maturity is good but could be enhanced by publishing explicit security policies and improving DNS security.

Recommendations

  1. Enable DNSSEC on the domain to enhance DNS security and prevent spoofing.
  2. Publish a dedicated security policy and incident response contact information on the website.
  3. Implement additional HTTP security headers such as Content-Security-Policy, X-Content-Type-Options, and Strict-Transport-Security.
  4. Consider adding direct company contact emails and phone numbers for improved trust and support accessibility.
  5. Regularly review third-party libraries and scripts to ensure no vulnerabilities are introduced.

Contact details published on the site

Addresses
Legal name
Elevio Pty Ltd
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Elevio Pty Ltd
Description
Elevio enables teams by delivering contextual knowledge to customers, support agents and internal teams. It helps increase user engagement and loyalty while reducing support costs.
Key services
In-App Self-Served Support, Onboarding with Helpers & Hotspots, Embedded Elements for search and help, Hosted Knowledge Base, Knowledge Centered Service (KCS)
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, Google Analytics, Google Tag Manager, iubenda Cookie Consent, Vimeo (embedded video), AWS DNS, Elevio SDK
Frameworks
Bulma CSS (implied by class names), Google Sign-In
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced (implied by URLs)
  • CSRF token present in forms
  • Cookie consent with granular controls
  • ClientTransferProhibited domain status

Analytics and tracking

Services
Google Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Marketing tools
Calendly, Google Sign-In
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and multimedia
  2. Strong branding and consistent messaging throughout
  3. Use of reputable third-party services for analytics and cookie compliance
  4. No exposed sensitive data or security issues detected in HTML content
  5. No direct contact emails or phone numbers visible on main page; contact via form and physical address provided
  6. No explicit security or incident response policies published
Technical notes

Notes

The website uses a modern JavaScript-based tech stack with integrations including Google Analytics, Google Tag Manager, Google Sign-In, and iUbenda for cookie compliance. The CSS framework Bulma is implied by class names. Hosting is likely on AWS with assets served from S3 and DNS managed via AWS Route 53. Performance is optimized with preconnects and preloads for fonts and scripts. The site is mobile responsive and accessible with ARIA roles and semantic HTML. No CMS is detected, indicating a custom or proprietary platform. The technical implementation is robust with good SEO and accessibility practices, though some security headers are missing. Overall, the technical infrastructure supports a fast, secure, and user-friendly experience.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 66/100Medium28 findingsView report
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