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Security report for citymind.tech

Citymind · Technology · Czech Republic

Medium risk. 5 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

70/100

Risk levelMedium

0–100, higher is better. How it is calculated

Citymind is a technology company specializing in AI-powered customer care solutions, primarily targeting municipalities, cities, and organizations. Their flagship offering is the Citymind AI Agent, an advanced chatbot that automates customer question resolution by leveraging sophisticated language models. The company positions itself as a trusted partner for digital transformation in public sector customer service, supported by industry leaders and municipalities. The website reflects a professional and consistent brand image with clear calls to action for demos and contact.

Scanned

NIS2 and GDPR posture

GDPR outside view
73/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching citymind.tech

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
15
Email security
85
DNS health
75
Network security
100
GDPR outside view
73
Average
70

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Citymind operates a B2B SaaS model focusing on AI customer care automation. Their market positioning leverages partnerships with municipalities and industry leaders, supported by financial backing from technology incubation programs. The company emphasizes ease of integration, multilingual support, and contextual AI responses. Their ecosystem includes collaborations with educational institutions and municipal authorities, indicating a strategic focus on public sector digitalization. Growth indicators include case studies and webinars, suggesting active engagement with potential clients.

Security posture

The website enforces HTTPS and implements Google Consent Mode with a cookie consent banner, indicating awareness of privacy and security compliance. However, the absence of explicit privacy policies, terms of service, security headers, and incident response contacts reveals gaps in security maturity. No vulnerabilities or exposed sensitive data were detected in the HTML content. The use of third-party analytics and tracking tools like Google Tag Manager and Hotjar is managed with consent mechanisms. Overall, the security posture is moderate but would benefit from formalized policies and enhanced technical controls.

Recommendations

  1. Publish a comprehensive privacy policy and terms of service to improve legal compliance and user trust.
  2. Implement standard security headers such as Content Security Policy, HSTS, X-Frame-Options, and X-XSS-Protection.
  3. Establish and publish an incident response policy and provide dedicated security contact channels.
  4. Introduce a vulnerability disclosure policy and security.txt file to encourage responsible reporting.
  5. Enhance accessibility features to meet compliance standards and improve user experience.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Citymind
Description
Citymind provides AI-powered customer care solutions, including an AI Agent chatbot that automates customer question resolution for municipalities, cities, and organizations. They focus on AI-first customer care, offering contextual, conversational AI assistants integrated into websites and documents.
Key services
AI Agent chatbot, Customer care automation, AI integration for municipalities and organizations, Consulting on AI deployment
Content quality
good
Branding
consistent

Technology

Stack
Webflow CMS, Google Tag Manager, Hotjar, Google Fonts (Montserrat), Lottie animations, JavaScript ES6 modules
Frameworks
Webflow
Platforms
Webflow hosting
Performance
moderate
Mobile
good
Accessibility
basic
SEO
basic

Security

Observed score
80/100
Good practices seen
  • HTTPS enforced
  • Google Consent Mode implemented with denied ad and analytics storage by default
  • Cookie consent banner with consent management
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Analytics (via GTM), Hotjar
Tracking level
moderate
Privacy practices
basic

Advertising

Tracking pixels
Hotjar
Marketing tools
Hotjar
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is professionally designed with clear navigation and consistent branding.
  2. Focus on AI-powered customer care solutions for municipalities and organizations.
  3. Use of modern web technologies and analytics tools.
  4. No explicit privacy policy or terms of service found on the main page.
  5. Cookie consent banner implemented with Google Consent Mode.
  6. Contact information includes a phone number and contact forms but no email addresses explicitly found.
  7. No security.txt or vulnerability disclosure policy detected.
  8. WHOIS data is transparent and consistent with business claims.
  9. No WAF or blocking mechanisms detected.
Technical notes

Notes

The website is built on the Webflow platform, utilizing modern web technologies including Google Fonts, Lottie animations, and JavaScript ES6 modules. It integrates analytics and tracking tools such as Google Tag Manager and Hotjar with consent management. Hosting is via Webflow's CDN, providing moderate performance and good mobile optimization. SEO and accessibility are basic but functional. Technical risks include reliance on third-party scripts and lack of advanced security headers. Opportunities exist to improve performance, accessibility, and security configurations to reduce technical debt and enhance resilience.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 70/100Medium29 findingsView report
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