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Security report for zipy.ai

Zipy Inc. · Technology · United States

Low risk. 1 critical or high finding in SSL/TLS.

Security score

82/100

Risk levelLow

0–100, higher is better. How it is calculated

Zipy Inc. operates a sophisticated AI-powered digital customer experience platform that integrates session replay, error tracking, API performance monitoring, and product analytics into a unified SaaS offering. The company targets developers, product teams, engineering leaders, QA, and customer support teams, positioning itself as a comprehensive solution to improve product adoption, reduce time to resolution, and enhance customer experience. The platform is well-regarded in the market with strong customer testimonials and industry recognition, including SOC 2 Type II and GDPR compliance. Technically, the website leverages modern JavaScript frameworks and libraries, including ReactJS, VueJS, Angular, and others, hosted likely on Google Cloud infrastructure with Webflow CMS. The site is optimized for performance, mobile responsiveness, and SEO, employing advanced analytics and marketing tools such as Mixpanel, Google Analytics, Microsoft Clarity, and Apollo.io. Security measures include HTTPS enforcement and key security headers, though there is room for enhancement with additional headers and explicit incident response contacts. The security posture is solid with no critical vulnerabilities detected, and privacy compliance is robust with clear policies and consent mechanisms. The domain registration details align well with the business claims, supporting legitimacy and trustworthiness. Overall, Zipy presents a professional, secure, and user-focused digital presence with a strong market position in the technology sector.

Scanned

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching zipy.ai

This scan found 17 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
69
Security headers
60
Email security
85
DNS health
85
Network security
100
GDPR outside view
95
Average
82

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Zipy Inc. is positioned as a key player in the customer experience and developer tools market, offering a unified platform that combines session replay, error monitoring, and product analytics with AI-driven insights. Their business model is SaaS-based, targeting B2B customers including developers, product managers, and support teams. The company demonstrates competitive advantages through AI-powered features, comprehensive integrations, and a focus on reducing time to resolution and customer churn. Their ecosystem includes partnerships and integrations with major analytics and error tracking tools. Growth indicators include extensive user session tracking, millions of errors captured, and a global user base across 639+ cities. Strategic observations highlight Zipy's emphasis on proactive debugging and collaboration across teams, positioning it well for scaling in SaaS and technology markets.

Security posture

Zipy exhibits a mature security posture with HTTPS enforced and key security headers like X-XSS-Protection and X-Content-Type-Options present. The platform uses secure cookies and implements cookie consent mechanisms aligned with GDPR. No exposed sensitive data or vulnerable libraries were detected in the website content. However, the absence of a security.txt file and explicit incident response contact channels indicates room for improvement in vulnerability disclosure and incident management readiness. Compliance with SOC 2 Type II and GDPR demonstrates commitment to data protection and regulatory adherence. Overall, the security culture appears proactive but could benefit from enhanced transparency and additional security controls.

Recommendations

  1. Implement a Content-Security-Policy header to mitigate XSS and data injection risks.
  2. Publish a security.txt file to facilitate responsible vulnerability disclosure.
  3. Provide explicit incident response contact information (e.g., security@ or abuse@ email).
  4. Enhance cookie consent management with detailed data retention and processing disclosures.
  5. Regularly audit third-party scripts and dependencies to ensure no vulnerable libraries are included.

Contact details published on the site

Addresses
Legal name
Zipy Inc.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Zipy Inc.
Description
Zipy is a powerful The digital customer experience platform with Product Analytics, Error Tracking, API performance, and Session Replay - all in one. With Zipy, you can analyze user behavior, monitor errors, and drive product adoption. Companies like MindTickle, Sprinto, PazCare, Townscript, Klenty etc. are using Zipy and they are already seeing a huge improvement in their customer experience and software performance.
Key services
Session Replay, Error Monitoring, Performance Monitoring, Product Analytics, AI Summaries, Heatmaps, API Performance Tracking
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, jQuery, Mixpanel, Google Tag Manager, Microsoft Clarity, Apollo.io, Factors.ai, Webflow CMS, Lottie animations
Frameworks
ReactJS, VueJS, Angular, NextJS, jQuery, Javascript, Ember, Typescript, Svelte, PHP
Platforms
Web, Mobile (iOS, Android, React Native, Flutter)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Security headers present
  • No exposed sensitive data detected
  • Use of secure cookies in Mixpanel config
  • Consent mechanism for cookies

Analytics and tracking

Services
Google Analytics, Mixpanel, Microsoft Clarity, Apollo.io, Factors.ai
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Bing Ads
Tracking pixels
Mixpanel, Microsoft Clarity, Apollo.io, Factors.ai, Bing UET
Marketing tools
Mixpanel, Apollo.io, Factors.ai
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is professionally designed with clear navigation and rich content.
  2. Strong emphasis on AI-powered session replay and error monitoring for developers and product teams.
  3. Multiple customer testimonials and case studies enhance trust.
  4. Comprehensive privacy, cookie, and terms policies with consent mechanisms.
  5. Use of modern analytics and marketing tools with extensive user tracking.
  6. Security headers present but could be enhanced with additional policies.
  7. No signs of WAF blocking or content restrictions.
Technical notes

Notes

The website is built on a modern technology stack including JavaScript frameworks (ReactJS, VueJS, Angular), Webflow CMS, and integrates multiple analytics and marketing tools such as Mixpanel, Google Tag Manager, Microsoft Clarity, Apollo.io, and Factors.ai. Hosting appears to be on Google Cloud infrastructure with assets served via CDN. The site demonstrates fast loading times, excellent mobile optimization, and good accessibility features. Technical risks are minimal, with no broken elements or errors detected. Opportunities exist to further modernize security headers and improve incident response capabilities. The technical infrastructure supports a scalable SaaS platform with strong user engagement and data analytics capabilities.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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