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Security report for zammad.org

Zammad · Technology · N/a

Low risk. 3 critical or high findings in GDPR outside view and SSL/TLS.

Security score

78/100

Risk levelLow

0–100, higher is better. How it is calculated

Zammad.org is the community website for Zammad, an open source web-based help desk and ticketing system. The site provides downloads for multiple operating systems and promotes free self-hosted installation. The business model centers on open source community engagement with a sister commercial site (zammad.com) for extended offerings. The website is well-structured, with clear navigation and professional design, targeting organizations seeking open source support solutions. Technically, the site uses modern JavaScript libraries such as jQuery and Prism.js, and employs Matomo for privacy-focused analytics. The site is hosted under a reputable registrar and uses HTTPS with a clientTransferProhibited domain status, indicating good domain security practices. However, the site lacks visible security headers and cookie consent mechanisms, which are recommended for enhanced security and compliance. No contact emails or phone numbers are listed on the homepage, which may impact user trust and support accessibility.

Scanned

NIS2 and GDPR posture

GDPR outside view
65/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

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Keep watching zammad.org

This scan found 17 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
65
Security headers
85
Email security
70
DNS health
80
Network security
100
GDPR outside view
65
Average
78

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Zammad.org operates in the technology sector, specifically in open source help desk software. Founded in 2012, it has a stable domain age consistent with its maturity. The business targets IT professionals and organizations needing ticketing and support systems. Its competitive advantage lies in being open source and community-driven, with multi-platform support including Docker. The sister site zammad.com likely handles commercial services and broader OS support. The ecosystem includes documentation and community participation links, indicating an engaged user base. Revenue streams are likely from commercial offerings and support services via the sister site. The lack of direct contact info on the community site suggests a focus on self-service and community support.

Security posture

The website demonstrates a moderate to good security posture with HTTPS enforced and domain transfer protection. However, the absence of DNSSEC and missing security headers such as Content-Security-Policy and X-Frame-Options reduce the overall security maturity. No incident response or security policy information is published, which limits transparency. The use of Matomo analytics is a positive privacy indicator compared to more invasive trackers. No vulnerabilities or exposed sensitive data were detected in the HTML content. The site would benefit from publishing security policies and implementing cookie consent to improve GDPR compliance and user trust.

Recommendations

  1. Enable DNSSEC on the domain to enhance DNS security and prevent spoofing.
  2. Implement standard security headers (CSP, X-Frame-Options, X-Content-Type-Options) to mitigate common web attacks.
  3. Add a cookie policy and consent mechanism to comply with privacy regulations and improve transparency.
  4. Publish a clear security policy and incident response contact information to build trust and preparedness.
  5. Consider adding verified contact information on the community site to improve user support and credibility.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Zammad
Description
Zammad is a web-based, open source user support/ticketing solution. Download and install it on your own servers. For free.
Key services
Help Desk Software, Ticket System, Support System, Communication Platform
Content quality
good
Branding
consistent

Technology

Stack
jQuery, Prism.js, autosize.js, Matomo Analytics, Docker (supported install), CentOS/Debian/Ubuntu packages
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
80/100
Good practices seen
  • HTTPS enforced
  • Domain status clientTransferProhibited

Analytics and tracking

Services
Matomo
Tracking level
moderate
Privacy practices
basic

Advertising

Tracking pixels
Matomo
Marketing tools
Matomo Analytics
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. No contact emails or phone numbers explicitly listed on the homepage.
  3. Privacy policy is present but cookie policy and terms of service are missing or not linked.
  4. No forms detected on the homepage for data collection.
  5. Use of Matomo analytics indicates privacy-conscious tracking.
  6. No social media links found in the provided HTML content.
  7. Website promotes open source software with clear download options for multiple OS platforms.
  8. No explicit security or incident response policies published on the site.
  9. No security headers detected in the HTML content; likely configured at server level but not visible here.
Technical notes

Notes

The website uses a modern and lightweight technology stack including jQuery, Prism.js for code highlighting, and autosize for textarea resizing. Matomo analytics is used for privacy-respecting user tracking. The site supports multiple installation methods including source, packages for CentOS, Debian, Ubuntu, and Docker containers, indicating a flexible deployment approach. Hosting appears stable with a reputable registrar. Performance is moderate with good mobile optimization and basic accessibility features. SEO is supported by proper meta tags and structured navigation. No CMS is detected, suggesting a custom or static site architecture. Technical risks include missing DNSSEC and lack of visible security headers, which should be addressed to reduce attack surface.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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