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Security report for zammad.com

Zammad · Technology · Germany

Low risk. 2 critical or high findings in GDPR outside view.

Security score

82/100

Risk levelLow

0–100, higher is better. How it is calculated

Zammad is a medium-sized technology company founded in 2012, specializing in open source helpdesk and ticketing software designed to streamline customer service operations. The company positions itself as a provider of powerful yet user-friendly solutions that integrate multiple communication channels and offer extensive features such as multilingual support, automation, and various integrations. Their market presence is supported by strong branding, customer testimonials, and a focus on digital sovereignty. Technically, the website demonstrates a modern and responsive design with fast performance and good SEO practices. The use of Matomo analytics indicates a privacy-conscious approach to user tracking. Security-wise, the site enforces HTTPS and employs domain transfer protections, but lacks visible security headers and explicit incident response information. Overall, the website is professional, trustworthy, and compliant with GDPR, though improvements in cookie consent and security transparency are recommended.

Scanned

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

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Keep watching zammad.com

This scan found 14 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
100
Security headers
85
Email security
70
DNS health
85
Network security
100
GDPR outside view
53
Average
82

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention zammad.com, from OffSeq Breach.

Total records
581
Employees
4
Customers
565
Third parties
12
Weak passwords
8%

Latest record dated 2025-11-13 · 123 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for zammad.com.

Select it in the checkout above.

Masked preview

  • –zammad.com2025-11-13
  • –herewego.zammad.com2025-09-23
  • –herewego.zammad.com2025-06-30
  • –tahwool.zammad.com2025-04-19

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Zammad operates in the competitive helpdesk software market with a unique emphasis on open source and digital sovereignty, appealing to organizations valuing transparency and control over their data. Their business model includes SaaS offerings, professional services, and training, targeting support teams, IT managers, and retail businesses. The company maintains a strong ecosystem with integrations to popular platforms and a visible social media presence. Growth indicators include a comprehensive blog, customer success stories, and active community engagement. The absence of direct contact emails suggests a controlled communication channel via forms, enhancing lead management. Strategic partnerships or subsidiaries were not identified, indicating a focused operational structure.

Security posture

The security posture of the website is solid with mandatory HTTPS and domain transfer lock status, reducing risks of domain hijacking. The platform supports advanced security features such as SSO, two-factor authentication, and S/MIME, indicating a mature security approach in their product offerings. However, the website itself lacks explicit security headers and a published security policy or incident response contacts, which are important for transparency and trust. No vulnerabilities or exposed sensitive data were detected in the HTML content. GDPR compliance is evident through a comprehensive privacy policy, but the absence of a cookie consent mechanism is a minor compliance gap. Overall, the security maturity is good but could benefit from enhanced transparency and technical hardening.

Recommendations

  1. Enable DNSSEC on the domain to enhance DNS security and prevent spoofing.
  2. Implement and publish a dedicated security policy page including incident response procedures and contacts.
  3. Add visible security headers such as Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), and X-Frame-Options to improve browser security.
  4. Introduce a cookie consent banner or mechanism to fully comply with GDPR cookie regulations.
  5. Consider publishing contact information for a Data Protection Officer or security team to improve trust and compliance.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Zammad
Description
A helpdesk solution so powerful yet never overwhelming. Manage all your customer communications in one place and deliver great service experience.
Key services
Helpdesk software, Ticketing system, Multi-channel communication management, Professional services and training, Integrations with various platforms and tools
Content quality
excellent
Branding
consistent

Technology

Stack
HTML5, CSS3, JavaScript, Matomo Analytics, SVG icons, Video embedding
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • ClientTransferProhibited domain status
  • No exposed sensitive data in HTML
  • Use of SSO, 2FA, S/MIME, and external authentication features mentioned

Analytics and tracking

Services
Matomo
Tracking level
minimal
Privacy practices
good

Advertising

Tracking pixels
Matomo
Marketing tools
Matomo Analytics
Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking mechanisms.
  2. Strong focus on open source and digital sovereignty.
  3. Comprehensive feature set for helpdesk and ticketing solutions.
  4. Good use of modern web technologies and responsive design.
  5. No direct contact emails or phone numbers found; contact is via forms.
  6. No explicit cookie consent mechanism detected despite GDPR compliance claims.
  7. Social media presence is strong with multiple platforms linked.
  8. No explicit security policy or incident response contacts published.
  9. WHOIS data supports legitimacy and trustworthiness.
Technical notes

Notes

The website uses a modern tech stack with HTML5, CSS3, and JavaScript, including SVG icons and embedded video content for rich user experience. Matomo analytics is used for privacy-respecting user tracking. The site is mobile-optimized with responsive design and fast loading times. No explicit CMS was detected, suggesting a custom or static site generation approach. The absence of visible security headers and DNSSEC indicates areas for technical improvement. Hosting details are not disclosed in the HTML, limiting infrastructure assessment. Overall, the technical implementation supports a professional and performant web presence with room for enhanced security and compliance features.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 81/100Low23 findingsView report
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