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Security report for yuma.ai

Private by Design, LLC · E-commerce · United States

Low risk. 2 critical or high findings in GDPR outside view and SSL/TLS.

Security score

78/100

Risk levelLow

0–100, higher is better. How it is calculated

Yuma.ai is a US-based SaaS company founded in 2022, specializing in AI-powered automation solutions for e-commerce customer support and sales. The platform offers multiple AI products including Support AI, Sales AI, Social AI, and Chat AI, designed to enhance customer satisfaction and drive revenue growth for e-commerce brands. The company integrates with major platforms like Shopify, Zendesk, Gorgias, and Kustomer, positioning itself as a leading AI-driven customer experience automation provider in the e-commerce sector. Technically, the website is built on Webflow and leverages modern JavaScript libraries such as jQuery, GSAP, and Swiper for animations and UI interactions. It uses Cloudflare for DNS and likely CDN services, and integrates multiple analytics and marketing tools including Google Analytics, HubSpot, PostHog, and LinkedIn Insight Tag. The site is well-optimized for mobile devices, fast loading, and has good SEO practices, although some security headers are missing. From a security perspective, the site uses HTTPS with a good SSL configuration and domain status protections to prevent unauthorized transfers or deletions. However, DNSSEC is not enabled, and no explicit security headers were detected. Privacy and cookie policies are not found on the site, which may impact GDPR compliance. No incident response or vulnerability disclosure information is publicly available. Overall, Yuma.ai presents a professional and trustworthy online presence with strong business credibility and technical maturity. The main risks relate to privacy compliance and some security best practices that could be improved. Strategic recommendations include publishing privacy and cookie policies, enabling DNSSEC, adding security headers, and establishing a vulnerability disclosure process to enhance trust and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching yuma.ai

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Full report

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Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
60
Email security
85
DNS health
85
Network security
100
GDPR outside view
68
Average
78

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Yuma.ai operates in the competitive e-commerce AI automation market, targeting e-commerce brands and customer experience teams seeking to automate support and sales processes. Its SaaS business model focuses on AI agents that automate ticket resolutions, upselling, social media interactions, and chat support. The company demonstrates strong market positioning through integrations with leading e-commerce and helpdesk platforms and showcases customer success via detailed case studies with recognizable brands. The presence of a free trial and clear product segmentation supports customer acquisition and retention. The company appears to be medium-sized and growing, with a focus on innovation and customer-centric AI solutions. No parent or subsidiary companies are identified, indicating an independent operation.

Security posture

The security posture of Yuma.ai is generally good with HTTPS enforced and domain registration protections in place. However, the absence of DNSSEC and security headers such as Content-Security-Policy and X-Frame-Options represents areas for improvement. The lack of published privacy and cookie policies may expose the company to compliance risks under GDPR and other privacy regulations. No public incident response or vulnerability disclosure mechanisms were found, which could hinder timely handling of security issues. No vulnerabilities or exposed sensitive data were detected in the website content. Overall, the security maturity is moderate, with recommendations to enhance DNS security, implement security headers, and formalize privacy and incident response documentation.

Recommendations

  1. Publish comprehensive privacy and cookie policies to improve GDPR compliance and user trust.
  2. Enable DNSSEC on the domain to protect against DNS spoofing and enhance DNS security.
  3. Implement standard security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  4. Establish and publish a vulnerability disclosure policy or security.txt file to facilitate responsible security reporting.
  5. Consider adding direct contact information such as security or abuse emails to improve incident response readiness.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Private by Design, LLC
Description
Yuma is the e-commerce AI platform that drives revenue growth and enhances customer satisfaction before, during, and after purchases.
Key services
Support AI, Sales AI, Social AI, Chat AI
Content quality
excellent
Branding
consistent

Technology

Stack
jQuery 3.5.1, GSAP 3.13.0, Swiper 11.0.5, Google Tag Manager, Google Analytics, HubSpot scripts, PostHog, LinkedIn Insight Tag, Cloudflare DNS
Frameworks
Webflow
Platforms
Cloudflare
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
75/100
Good practices seen
  • HTTPS enabled
  • Domain status includes clientDeleteProhibited and clientTransferProhibited

Analytics and tracking

Services
Google Analytics, PostHog, HubSpot Analytics
Tracking level
moderate
Privacy practices
basic

Advertising

Ad networks
Google Ads, HubSpot Ads
Tracking pixels
Facebook Pixel, LinkedIn Insight Tag, PostHog
Marketing tools
HubSpot
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is a professional SaaS platform for AI-powered e-commerce customer support and sales automation
  2. Strong branding and consistent messaging across products and services
  3. Multiple integrations with major e-commerce and helpdesk platforms
  4. Active blog and news sections with recent updates
  5. No explicit privacy or cookie policies found on main site
  6. No direct contact emails or phone numbers publicly listed, contact via forms
  7. Modern tech stack with good performance and mobile optimization
  8. Security posture is good but can be improved with DNSSEC and security headers
  9. No WAF or blocking detected, full content accessible
Technical notes

Notes

The website is built using Webflow CMS with a modern front-end stack including jQuery, GSAP for animations, and Swiper for sliders. It integrates multiple third-party analytics and marketing tools such as Google Analytics, HubSpot, PostHog, and LinkedIn Insight Tag, indicating a mature digital marketing infrastructure. Hosting and DNS are managed via Cloudflare, providing CDN and security benefits. The site is well-optimized for mobile devices and performance, with fast loading times and responsive design. However, the absence of some security headers and DNSSEC indicates technical debt in security hardening. The site architecture supports clear navigation and user experience, with dynamic content such as case studies, blogs, and product details well organized. Overall, the technical infrastructure is robust but could benefit from enhanced security configurations.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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