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Security report for wootric.com

Wootric · Technology · N/a

Medium risk. 3 critical or high findings in Security headers and SSL/TLS.

Security score

71/100

Risk levelMedium

0–100, higher is better. How it is calculated

Wootric is a customer experience management software company specializing in customer feedback solutions for digital applications and B2B SaaS businesses. Their platform leverages key metrics such as Net Promoter Score, Customer Satisfaction, and Customer Effort Score, enhanced by machine learning to provide actionable insights. The company positions itself as a leader in CX software with a strong focus on integrations and real-time analytics. Technically, the website is built on WordPress with modern plugins and uses various analytics and marketing tools including HubSpot, Google Tag Manager, and New Relic. The site is well-optimized for performance and mobile devices, with a professional design and clear navigation. Security posture is good with HTTPS enforced and cookie consent implemented, though some security headers could be improved. WHOIS data is unavailable, which slightly impacts trust assessment, but the overall business credibility is high based on website content and trust signals. No blocking or WAF challenges were detected, allowing full content analysis.

Scanned

NIS2 and GDPR posture

GDPR outside view
83/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching wootric.com

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
62
Security headers
25
Email security
85
DNS health
70
Network security
100
GDPR outside view
83
Average
71

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Wootric operates in the technology sector providing SaaS-based customer feedback and experience management solutions. Their business model focuses on subscription services targeting enterprises and medium-sized businesses seeking to improve customer retention and engagement. The company leverages partnerships with CRM and marketing platforms to enrich customer data and automate workflows. Their market position is strengthened by positive customer testimonials, G2Crowd recognition, and a comprehensive integration ecosystem. The website content reflects a mature digital marketing strategy with clear calls to action and educational resources. The absence of direct contact emails or phone numbers suggests a controlled lead generation approach via demo requests and contact forms.

Security posture

The website demonstrates a good security posture with HTTPS enabled and a cookie consent mechanism compliant with GDPR. However, explicit security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options are not evident in the HTML content, representing an area for improvement. No sensitive data exposure or vulnerable libraries were detected. The lack of published security policies or incident response information indicates room to enhance transparency and preparedness. Overall, the security maturity is moderate to good, suitable for a SaaS business, but could benefit from additional hardening and documentation.

Recommendations

  1. Implement and enforce Content-Security-Policy and other security headers to mitigate common web attacks.
  2. Publish a dedicated security policy and incident response plan to improve transparency and trust.
  3. Regularly audit third-party scripts and plugins for vulnerabilities and update them promptly.
  4. Enhance accessibility features to meet higher compliance standards and improve user experience.
  5. Consider providing direct company contact information to improve business credibility and customer trust.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Wootric
Description
Wootric is a customer feedback platform providing customer experience management software for digital apps and B2B SaaS. It offers tools to collect and analyze customer feedback using metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enhanced by machine learning insights.
Key services
Net Promoter Score (NPS) surveys, Customer Satisfaction (CSAT/PSAT) surveys, Customer Effort Score (CES) surveys, CX analytics with machine learning, Integration with CRM and marketing platforms
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress CMS, jQuery, Google Tag Manager, HubSpot analytics and forms, Visual Website Optimizer (VWO), New Relic monitoring, Vimeo video embed
Frameworks
WPBakery Page Builder, UberMenu
Platforms
WordPress
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
80/100
Good practices seen
  • HTTPS enforced
  • Cookie consent banner implemented
  • No exposed sensitive data in HTML

Analytics and tracking

Services
HubSpot Analytics, Google Tag Manager, New Relic
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Visual Website Optimizer
Tracking pixels
HubSpot, New Relic
Marketing tools
HubSpot, VWO
Transparency
good

Site quality

Design
excellent
User experience
good
Content relevance
excellent
Navigation
good
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design.
  2. No WHOIS data available from raw output, indicating possible privacy protection or lookup failure.
  3. Strong presence of customer testimonials and partner logos enhances trust.
  4. Cookie consent and privacy policy are implemented with high confidence of GDPR compliance.
  5. No direct company contact emails or phone numbers found; contact is via web form.
  6. Multiple third-party marketing and analytics tools are used.
  7. No explicit security policy or incident response information published.
  8. No security vulnerabilities or exposed sensitive data detected in HTML content.
  9. Website uses WordPress CMS with common plugins and scripts.
  10. No WAF or blocking mechanisms detected.
Technical notes

Notes

The website is built on WordPress CMS using WPBakery Page Builder and UberMenu for navigation. It integrates multiple third-party services including HubSpot for marketing automation and analytics, Google Tag Manager for tag management, New Relic for performance monitoring, and Visual Website Optimizer for A/B testing. Media assets are hosted on Amazon S3, indicating cloud hosting infrastructure. The site loads moderately fast with good mobile optimization and SEO practices. The technical stack is modern and well-maintained, though some improvements in security headers and accessibility could be made to reduce technical debt and enhance resilience.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 71/100Medium30 findingsView report
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