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Security report for whatfix.com

Whatfix · Technology · United States

Low risk. 1 critical or high finding in GDPR outside view.

Security score

85/100

Risk levelLow

0–100, higher is better. How it is calculated

Whatfix is an established enterprise technology company founded in 2012, specializing in Digital Adoption Platforms and analytics solutions. Their platform helps businesses improve user onboarding, training, and support through interactive guidance and analytics. The company targets enterprise customers seeking to enhance digital transformation and user engagement. The website reflects a mature digital presence with professional design, clear navigation, and comprehensive content tailored to business audiences. Technically, the site is built on WordPress, uses Cloudflare for DNS and likely CDN services, and integrates modern technologies such as Google Tag Manager and Wistia for video content. Performance and mobile optimization are excellent, supporting a positive user experience. Security posture is strong with HTTPS, security headers, and no visible vulnerabilities, though DNSSEC is not enabled. Privacy and cookie policies are present and GDPR compliant, with consent mechanisms implemented. Contact information is clearly provided, including emails, phone numbers, and physical address. Overall, Whatfix demonstrates a high level of digital maturity, security awareness, and business credibility.

Scanned

NIS2 and GDPR posture

GDPR outside view
73/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

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Keep watching whatfix.com

This scan found 13 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
100
Security headers
70
Email security
82
DNS health
85
Network security
100
GDPR outside view
73
Average
85

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Whatfix operates in the technology sector as a B2B SaaS provider focused on digital adoption and user guidance. Their market position is that of an established player with a strong enterprise focus. The business model revolves around subscription-based software services targeting large organizations. Key services include digital adoption platforms, user onboarding, analytics, and training automation. The company leverages partnerships and marketing tools such as Pardot and Google Tag Manager to drive growth and customer engagement. The website content and structure indicate a well-resourced organization with consistent branding and trust signals such as testimonials and professional certifications. The company is headquartered in the United States with a global customer base. No suspicious or inconsistent information was found in domain registration or website content.

Security posture

The website exhibits a strong security posture with mandatory HTTPS enforced and multiple security headers present, including Strict-Transport-Security, X-Frame-Options, and X-Content-Type-Options. Use of Cloudflare DNS and CDN services adds an additional layer of protection. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, DNSSEC is not enabled, which is a recommended improvement for DNS security. The site lacks a published security policy or incident response contact information, and no security.txt file was found, which could enhance transparency and vulnerability management. Privacy policies are comprehensive and GDPR compliant, indicating good data protection practices. Overall, the security maturity is high but could be improved with additional transparency and DNS security enhancements.

Recommendations

  1. Enable DNSSEC on the domain to improve DNS security and prevent spoofing.
  2. Publish a dedicated security policy page outlining security practices and compliance.
  3. Add a security.txt file to facilitate responsible vulnerability disclosure.
  4. Provide explicit incident response contact channels such as security@ or abuse@ emails.
  5. Regularly review and update third-party libraries and scripts to mitigate vulnerabilities.

Contact details published on the site

Addresses
Legal name
Whatfix Inc.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Whatfix
Description
Whatfix provides a Digital Adoption Platform and analytics solutions to help enterprises improve user onboarding, training, and support.
Key services
Digital Adoption Platform, User Onboarding, Analytics, Training and Support Automation
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, Google Tag Manager, Cloudflare DNS, Wistia video embeds
Frameworks
WordPress (implied by wp-content paths)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of Cloudflare DNS and protections
  • No exposed sensitive data in HTML
  • Lazy loading scripts to improve performance

Analytics and tracking

Services
Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Marketing tools
Pardot (marketing automation)
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenge.
  2. Professional and comprehensive content focused on digital adoption solutions.
  3. Strong technical implementation with modern technologies and good performance.
  4. Security posture is strong with HTTPS and security headers, but DNSSEC is not enabled.
  5. Privacy and cookie policies are present and GDPR compliant with consent mechanisms.
  6. Contact information is clearly available including forms, emails, and phone numbers.
  7. No adult or questionable content detected; suitable for general audiences.
Technical notes

Notes

The website is built on WordPress CMS, leveraging modern JavaScript libraries and integrations such as Google Tag Manager and Wistia for analytics and video content. Hosting and DNS are managed via Cloudflare, providing performance and security benefits. The site demonstrates fast loading times, excellent mobile responsiveness, and good accessibility features. The technical implementation follows best practices including lazy loading of scripts and preloading of fonts. SEO optimization is good with proper meta tags and structured data. There is no evidence of technical debt or outdated technologies. Opportunities exist to further modernize DNS security with DNSSEC and enhance security transparency with published policies and vulnerability disclosure mechanisms.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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