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Security report for west.com

West Technology Group, LLC · Technology · N/a

Medium risk. 7 critical or high findings in Security headers, GDPR outside view and 2 other checks.

Security score

63/100

Risk levelMedium

0–100, higher is better. How it is calculated

West Technology Group, LLC is a well-established technology company founded in 1997, specializing in cloud-based AI-driven communication and customer experience solutions. Their portfolio includes WestCX, which powers the Mosaicx and TeleVox brands, targeting enterprise clients and healthcare organizations respectively. The website presents a professional and consistent brand image with clear business focus but lacks visible contact details and advanced privacy compliance features. Technically, the site uses modern DNS infrastructure with Azure but lacks DNSSEC and security headers, indicating room for security improvements. The absence of cookie consent mechanisms and limited privacy compliance indicators suggest potential regulatory gaps. Overall, the website is functional and credible but would benefit from enhanced security and privacy practices to strengthen trust and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

7 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching west.com

This scan found 25 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
82
Security headers
15
Email security
65
DNS health
60
Network security
100
GDPR outside view
53
Average
63

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention west.com, from OffSeq Breach.

Total records
1,827
Employees
4
Customers
1,446
Third parties
377
Weak passwords
12%

Latest record dated 2025-07-27 · 94 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for west.com.

Select it in the checkout above.

Masked preview

  • –idp.west.com2025-07-27
  • –idm.west.com2025-07-22
  • –idp.west.com2025-07-20
  • –idp.west.com2025-04-14

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

West Technology Group operates in the technology sector with a focus on AI and cloud-based SaaS solutions for customer experience and healthcare communication. Their business model is B2B, serving enterprises seeking automation and omnichannel engagement. The company leverages subsidiaries Mosaicx and TeleVox to address distinct market segments. The domain age and registrar information support a mature and legitimate business presence. The company maintains investor relations and career portals, indicating organizational scale and growth orientation. However, the lack of visible contact information on the main site may limit direct customer engagement. The partnership ecosystem is primarily internal with subsidiaries rather than external partners.

Security posture

The website employs HTTPS and domain transfer protection, which are positive security indicators. However, the lack of DNSSEC, security headers, and published security policies or incident response contacts reveals gaps in security maturity. No vulnerability disclosure or security.txt files were found, limiting transparency for security researchers. The absence of cookie consent and privacy compliance mechanisms further weakens the security and privacy posture. While no critical vulnerabilities were detected, these gaps could expose the organization to DNS spoofing risks and reduce user trust. Enhancing security headers, enabling DNSSEC, and publishing security policies would significantly improve the security posture.

Recommendations

  1. Enable DNSSEC on the domain to protect against DNS spoofing and improve domain security.
  2. Implement and configure standard security headers such as Content-Security-Policy, Strict-Transport-Security, X-Frame-Options, and X-Content-Type-Options.
  3. Publish a comprehensive privacy and cookie policy with a consent mechanism to comply with GDPR and other privacy regulations.
  4. Add visible and verified contact information including emails and phone numbers to improve user trust and support.
  5. Create and publish a vulnerability disclosure policy or security.txt file to facilitate responsible security reporting.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
West Technology Group, LLC
Description
West Technology Group is an innovative cloud-based global technology partner providing AI-driven, omnichannel communication and customer experience solutions. Their portfolio includes WestCX, which powers two brands: Mosaicx, a SaaS solution specializing in CX automation using AI and machine learning, and TeleVox, which offers communication solutions for healthcare and pharmacy organizations to improve patient engagement.
Key services
Cloud-based SaaS CX automation, Conversational AI and machine learning, Healthcare and pharmacy communication solutions, Omnichannel customer engagement
Content quality
good
Branding
consistent

Technology

Stack
HTML5, CSS, Azure DNS
Platforms
Oracle Cloud (for careers site)
Performance
moderate
Mobile
basic
Accessibility
basic
SEO
basic

Security

Observed score
55/100
Good practices seen
  • HTTPS enabled (implied by https URLs)
  • Domain status clientTransferProhibited

Analytics and tracking

Tracking level
minimal
Privacy practices
poor

Advertising

Transparency
poor

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
moderate

Key observations

  1. Website content is fully accessible with no WAF or blocking detected.
  2. No privacy or cookie consent banners detected despite privacy policy presence.
  3. No visible contact emails or phone numbers on the main page.
  4. No forms detected on the main page; careers link points to Oracle Cloud hosted site.
  5. No social media links found in the provided HTML content.
  6. No Open Graph or JSON-LD structured data present in the HTML head.
  7. Website uses Azure DNS name servers but no DNSSEC.
  8. No visible security headers or advanced security configurations in HTML.
  9. Business information is clearly presented with links to investor relations and subsidiaries.
  10. No advertising or tracking technologies detected in the HTML content.
Technical notes

Notes

The website is built with standard HTML5 and CSS, hosted with Azure DNS services, and uses Oracle Cloud for career-related pages. The site has moderate performance and basic mobile optimization but lacks advanced SEO and accessibility features. No CMS or JavaScript frameworks were detected in the provided HTML. The technical infrastructure is stable but could benefit from modernization including enhanced accessibility, SEO optimization, and adoption of modern web frameworks. The absence of analytics or tracking scripts suggests minimal user data collection, which aligns with the low privacy compliance but also limits marketing insights.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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