Skip to main content

Security report for virginmedia.com

Virgin Media · Telecommunications · United Kingdom

Medium risk. 5 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

72/100

Risk levelMedium

0–100, higher is better. How it is calculated

Virgin Media is a prominent UK telecommunications provider offering a range of services including superfast broadband, television, landline, and mobile deals. The company targets UK consumers and businesses, positioning itself as a major player in the telecommunications market with a strong brand presence and comprehensive service offerings. The website reflects a professional and consistent brand image with clear navigation and relevant content tailored to its audience. Technically, the website leverages modern web technologies such as Angular, Google Tag Manager, Optimizely, and Dynatrace for performance monitoring and optimization. The site is mobile-optimized with good SEO practices and basic accessibility features, indicating a mature digital infrastructure. Performance is moderate, with room for improvement in accessibility and some technical SEO aspects. From a security perspective, the site uses HTTPS and includes security monitoring scripts, but lacks explicit security policies and incident response contact information. No critical vulnerabilities or exposed sensitive data were detected. The absence of WHOIS data is a concern but likely due to registry or privacy settings rather than malicious intent. Overall, the security posture is good but could be enhanced by publishing security policies and vulnerability disclosure mechanisms. The overall risk assessment is moderate with strong business credibility and technical implementation. Strategic recommendations include improving security transparency, enhancing accessibility, and addressing WHOIS data visibility to strengthen trust and compliance.

Scanned

This is an earlier scan of virginmedia.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
65/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      Third-party services without privacy policy

      Detected services: Google Analytics

      What to do: Document all third-party data sharing in your privacy policy

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching virginmedia.com

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. The full timeline opens with your unlock code.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
67
Security headers
40
Email security
70
DNS health
90
Network security
100
GDPR outside view
65
Average
72

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Virgin Media operates in the UK telecommunications sector, offering bundled services that include broadband, TV, landline, and mobile. Its business model focuses on consumer and business subscriptions, leveraging a strong brand and extensive infrastructure. The company benefits from a large customer base and uses digital marketing and analytics tools to optimize customer engagement. Partnerships with technology providers and use of advanced monitoring tools indicate a focus on operational excellence. Growth indicators include continuous service innovation and digital transformation efforts. The company maintains a professional online presence with clear contact channels and comprehensive policies, supporting customer trust and regulatory compliance.

Security posture

Virgin Media demonstrates a mature security posture with HTTPS enforcement, use of security monitoring tools, and secure form handling. However, the absence of a published security policy, incident response contacts, and vulnerability disclosure mechanisms represents gaps in transparency and readiness. No critical vulnerabilities or exposed sensitive data were found, indicating good operational security. Compliance with GDPR is supported by comprehensive privacy and cookie policies with consent mechanisms. The security culture appears focused on monitoring and user privacy but would benefit from enhanced communication of security practices and incident management processes.

Recommendations

  1. Publish a clear security policy and incident response contact information on the website.
  2. Implement and publicly disclose a vulnerability disclosure program or security.txt file.
  3. Enhance accessibility features to meet higher compliance standards.
  4. Improve WHOIS data transparency or clarify domain registration details to strengthen trust.
  5. Regularly audit third-party scripts and tracking tools for security and privacy compliance.

Contact details published on the site

Addresses
Legal name
Virgin Media Limited
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Virgin Media
Description
Virgin Media is a UK-based telecommunications company offering superfast broadband, TV, landline, and mobile deals. The company focuses on connecting the nation with various digital services and products.
Key services
Superfast broadband, Television services, Landline telephone, Mobile phone services
Content quality
good
Branding
consistent

Technology

Stack
Angular (implied by _ngcontent attributes), Google Tag Manager, Optimizely, Dynatrace, SpeedCurve LUX, Font Awesome, Scully (static site generator for Angular)
Frameworks
Angular
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • Use of HTTPS
  • No exposed sensitive data in HTML
  • Secure forms with validation
  • Use of security monitoring scripts (Dynatrace)

Analytics and tracking

Services
Google Analytics (via Google Tag Manager)
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Optimizely, Dynatrace, SpeedCurve
Marketing tools
Optimizely
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenge
  2. Professional and consistent branding throughout
  3. Comprehensive privacy and cookie policies with consent mechanisms
  4. No explicit security policy or incident response contact found
  5. WHOIS data unavailable or obscured, which reduces trust slightly
  6. Use of modern web technologies and analytics tools
  7. No adult or questionable content detected
  8. Clear contact options via phone and forms
  9. Good SEO and accessibility practices but some room for improvement
Technical notes

Notes

The website is built using Angular framework with static site generation via Scully, indicating a modern and scalable architecture. Integration of Google Tag Manager, Optimizely, Dynatrace, and SpeedCurve LUX reflects a focus on analytics, A/B testing, and performance monitoring. The site uses modern font loading techniques and responsive design for mobile optimization. While performance is moderate, there is potential for improvement in loading speed and accessibility compliance. No CMS was explicitly detected, suggesting a custom or static site approach. Hosting provider details were not identified. Overall, the technical infrastructure supports a robust user experience but should continue evolving to address accessibility and performance optimization.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 66/100 −1Medium29 findingsView report
  2. 67/100Medium24 findingsView report
Reviews of this site

Share your experience with virginmedia.com. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review virginmedia.com.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.