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Security report for uservoice.com

UserVoice Inc. · Technology · United States

Low risk. 4 critical or high findings in GDPR outside view and SSL/TLS.

Security score

76/100

Risk levelLow

0–100, higher is better. How it is calculated

UserVoice Inc. is an established enterprise SaaS company founded in 2008, specializing in customer feedback management and product discovery software. The company offers a comprehensive platform that centralizes user feedback, enabling product teams to prioritize features and maintain customer trust. Their market position is strong, serving leading product teams globally with a focus on enterprise-grade solutions. The website reflects a mature digital infrastructure with extensive use of modern analytics, marketing, and customer engagement technologies, indicating a high level of digital maturity. Security posture is robust with HTTPS, cookie consent, and multiple compliance-related pages, though explicit security headers and incident response contacts could be improved. Overall, UserVoice presents a professional and trustworthy online presence with minor gaps in WHOIS transparency and public security disclosures.

Scanned

This is an earlier scan of uservoice.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      SSL Certificate Expires Soon

      SSL certificate expires in 24 days

      What to do: Renew SSL certificate before expiration

      • NIS2 21(2)(h)
      • IR 2024/2690 9.2(c): Implementing Regulation (EU) 2024/2690, Annex point 9.2(c): Cryptography
      • NIST SC-17: NIST SP 800-53 Rev. 5 SC-17: Public Key Infrastructure Certificates

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Keep watching uservoice.com

This scan found 18 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
62
Security headers
60
Email security
100
DNS health
80
Network security
100
GDPR outside view
53
Average
76

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention uservoice.com, from OffSeq Breach.

Total records
3,039
Employees
0
Customers
3,009
Third parties
30
Weak passwords
12%

435 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for uservoice.com.

Select it in the checkout above.

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

UserVoice operates in the technology sector, targeting product operations teams, product managers, and customer success leaders within enterprise organizations. Their SaaS business model focuses on delivering actionable insights from customer feedback to drive product innovation and customer satisfaction. The company leverages partnerships with CRM and analytics providers to enhance integration capabilities. Their client base includes well-known enterprises such as Zendesk and Adobe, underscoring their competitive advantage and market penetration. Growth indicators include continuous product discovery features and AI-powered analytics. The company maintains a strong brand presence and trust signals through client logos and comprehensive resource offerings.

Security posture

UserVoice demonstrates a mature security posture with enforced HTTPS, cookie consent mechanisms, and detailed security and compliance documentation. The use of reputable third-party services for analytics and customer support is well-managed with appropriate referrer policies. However, the absence of explicit security headers in the analyzed content and lack of publicly available vulnerability disclosure or incident response contacts represent areas for improvement. No vulnerabilities or exposed sensitive data were detected in the website content. Compliance with GDPR is indicated, but further transparency on data retention and incident response would enhance trust. Overall, the security maturity is good but could benefit from enhanced public security communications.

Recommendations

  1. Publish a dedicated vulnerability disclosure policy and security.txt file to improve transparency and trust.
  2. Explicitly implement and document security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  3. Provide clear incident response contact information on the website for security issues.
  4. Regularly audit and update third-party scripts to mitigate potential vulnerabilities.
  5. Enhance WHOIS transparency or provide domain registration details to improve legitimacy perception.

Contact details published on the site

Addresses
Legal name
UserVoice Inc.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
UserVoice Inc.
Description
UserVoice helps companies collect, analyze, and act on customer feedback to build better products and maintain customer trust.
Key services
UserVoice Discovery - customer feedback management platform, Feedback collection, Customer engagement, Product strategy insights, Product research, Internal alignment, Integrations with CRM and analytics tools
Content quality
excellent
Branding
consistent

Technology

Stack
Webflow CMS, Google Analytics, Google Tag Manager, Heap Analytics, Clearbit, Zoho PageSense, ChiliPiper Chat, Zendesk Widget, HubSpot, ZoomInfo Pixel, ShareThis, Finsweet Attributes
Frameworks
Webflow, Google Tag Manager
Platforms
Web Browser
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • Use of HTTPS
  • No exposed sensitive data in HTML
  • Use of security and analytics scripts with proper referrer policies
  • Cookie consent mechanism implemented

Analytics and tracking

Services
Google Analytics, Heap Analytics, Zoho PageSense, LinkedIn Insight, ZoomInfo
Tracking level
extensive
Privacy practices
good

Advertising

Tracking pixels
ZoomInfo, LinkedIn Insight, Heap Analytics, Zoho PageSense, ShareThis
Marketing tools
HubSpot, Clearbit, ChiliPiper
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design
  2. Strong use of structured data and SEO best practices
  3. Multiple trusted third-party integrations for analytics, marketing, and support
  4. No signs of adult or questionable content
  5. WHOIS data unavailable, possibly due to privacy protection or registrar issues
  6. Security policies and compliance information are clearly presented
  7. No explicit phone numbers found in the content provided
  8. Contact emails for sales and support are present in structured data
  9. No vulnerability disclosure or incident response contact publicly found
Technical notes

Notes

The website is built on Webflow CMS and integrates multiple modern technologies including Google Analytics, Heap, Clearbit, HubSpot, and ChiliPiper for marketing, analytics, and customer engagement. The site is well-optimized for performance and mobile responsiveness, with good SEO practices and accessibility features. The technical infrastructure supports a fast and professional user experience. However, hosting provider details are not explicitly identified. The use of multiple third-party scripts necessitates ongoing security monitoring to prevent supply chain risks. Overall, the technical implementation is modern and robust, supporting the company's enterprise SaaS business model effectively.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 77/100Low25 findingsView report
  2. 75/100Medium20 findings · partial scanView report
  3. 75/100Medium25 findingsView report
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