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Security report for userlane.com

Userlane GmbH · Technology · Germany

Low risk. 1 critical or high finding in GDPR outside view.

Security score

85/100

Risk levelLow

0–100, higher is better. How it is calculated

Userlane GmbH operates a market-leading digital adoption platform designed to optimize software usage and adoption for enterprise clients. The platform leverages AI-powered insights and agentic assistance to enhance employee productivity and software ROI. The website is professionally designed, well-structured, and targets enterprise customers seeking digital transformation and software adoption solutions. Technically, the site is built on WordPress with modern JavaScript libraries and integrates advanced monitoring and consent management tools, reflecting a mature digital infrastructure. Security posture is strong with HTTPS, security headers, and privacy compliance, although explicit security policies and incident response contacts are not publicly visible. Overall, the site presents a trustworthy and professional digital presence with minor gaps in direct contact information and WHOIS transparency.

Scanned

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

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This scan found 15 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
95
Security headers
85
Email security
75
DNS health
85
Network security
100
GDPR outside view
68
Average
85

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention userlane.com, from OffSeq Breach.

Total records
5
Employees
0
Customers
5
Third parties
0
Weak passwords
0%

1 subdomain affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for userlane.com.

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Breach keeps ingesting new leaks, so these numbers can grow between scans.

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Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Userlane positions itself as a B2B SaaS provider in the technology sector, focusing on digital adoption and software training. Its client base includes large enterprises such as Audi, PwC, and Mercedes, indicating strong market penetration and brand recognition. The business model revolves around subscription-based software services enhanced by AI capabilities. The company maintains a comprehensive content strategy with blogs, case studies, and resources to educate and engage its audience. Partnerships and integrations, such as with Microsoft and Usercentrics, further strengthen its ecosystem. Growth indicators include active content updates and a broad portfolio of solutions tailored by use case and application.

Security posture

The website demonstrates a solid security foundation with enforced HTTPS, modern security headers, and integration of consent management for GDPR compliance. The use of New Relic for performance and error monitoring indicates proactive operational security. However, the absence of a publicly accessible security policy or vulnerability disclosure program limits transparency. No critical vulnerabilities or exposed sensitive data were detected in the analysis. Incident response readiness and security culture indicators are not explicitly documented, suggesting an area for improvement to enhance stakeholder trust and compliance posture.

Recommendations

  1. Publish a dedicated security policy and incident response page to improve transparency.
  2. Implement and publicize a vulnerability disclosure program or security.txt file.
  3. Provide clear and accessible security contact information for incident reporting.
  4. Enhance website accessibility features to meet higher standards.
  5. Regularly review and audit third-party scripts and integrations for security risks.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Userlane GmbH
Description
Userlane is a market leading digital adoption platform that instantly improves the usage and adoption of your software.
Key services
Digital adoption platform, App discovery, AI-powered insights, In-app guidance, Context-sensitive help, Content creation, Support channel integration, Enterprise search
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress CMS, jQuery, Slick Carousel, Owl Carousel, New Relic Browser monitoring, Usercentrics Consent Management Platform, Google Tag Manager, Video.js
Platforms
Web
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Content Security Policy present
  • Use of security headers
  • Consent management for cookies

Analytics and tracking

Services
Google Analytics (via Google Tag Manager), New Relic Browser
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
New Relic
Marketing tools
Usercentrics Consent Management
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is business-oriented, targeting enterprise software adoption.
  3. Strong use of structured data and SEO best practices.
  4. No direct contact emails or phone numbers found on homepage; likely on dedicated contact pages.
  5. Multiple reputable client logos displayed, enhancing trust.
  6. Use of modern JavaScript libraries and monitoring tools.
  7. Privacy and cookie policies present with consent mechanism.
  8. No visible security policy or incident response information.
  9. WHOIS data unavailable, possibly due to privacy protection or domain status.
Technical notes

Notes

The website is built on WordPress CMS, utilizing jQuery and popular carousel libraries for UI components. It employs New Relic for real-time monitoring and Usercentrics for cookie consent management, indicating a modern and compliant technical stack. Performance is moderate with room for optimization, especially in mobile responsiveness and accessibility. SEO is well-implemented with comprehensive meta tags, Open Graph data, and structured JSON-LD schema. The hosting provider is not explicitly identified, but the use of CDN and external resources suggests a distributed infrastructure. Technical risks are minimal, though continuous monitoring of third-party dependencies is advised.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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