Skip to main content

Security report for usabilla.com

SurveyMonkey · Technology · N/a

Low risk. 2 critical or high findings in Security headers and SSL/TLS.

Security score

90/100

Risk levelLow

0–100, higher is better. How it is calculated

SurveyMonkey is a well-established online survey and feedback platform founded in 1999, operating under the parent company Momentive. It targets customer experience professionals by providing tools to collect, analyze, and act on customer feedback to improve brand success. The website demonstrates a professional and consistent brand presence with strong social media integration and structured data to enhance search visibility. Technically, the site uses modern web technologies and is optimized for mobile devices, offering a good user experience. However, the absence of visible privacy and cookie policies on the analyzed page and lack of security headers indicate areas for improvement in compliance and security posture. The WHOIS data is unavailable, which is unusual for a major enterprise domain, suggesting privacy protection or registry masking. Overall, the site is credible and safe for general audiences but would benefit from enhanced transparency and security practices.

Scanned

This is an earlier scan of usabilla.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
100/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching usabilla.com

This scan found 9 issues across 4 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. See sample alerts.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
82
Security headers
70
Email security
100
DNS health
85
Network security
100
GDPR outside view
100
Average
90

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

SurveyMonkey holds a strong market position as a leading SaaS provider in the online survey and customer feedback sector. Its business model revolves around subscription-based access to survey tools and analytics, targeting enterprise and professional users in the technology sector. The company leverages a broad partnership and social media ecosystem to maintain brand visibility and customer engagement. The lack of direct contact emails or phone numbers on the analyzed page suggests a focus on controlled communication channels via contact forms. The company’s longevity and parent company affiliation support its credibility and operational scale.

Security posture

The website currently lacks visible security headers and explicit security or incident response policies, which are critical for protecting user data and maintaining trust. The absence of privacy and cookie policies on the analyzed page raises compliance concerns, particularly regarding GDPR and other data protection regulations. No direct vulnerabilities or exposed sensitive data were detected in the content, but the missing WHOIS data and lack of security best practices reduce the overall security confidence. Enhancing security headers, publishing clear privacy and security policies, and improving incident response readiness would strengthen the security posture significantly.

Recommendations

  1. Implement and publish comprehensive privacy and cookie policies with clear GDPR compliance statements.
  2. Add and configure security headers such as Content-Security-Policy, Strict-Transport-Security, X-Frame-Options, and X-Content-Type-Options.
  3. Publish a dedicated security policy and incident response contact information to improve transparency and trust.
  4. Verify and disclose domain registration details or justify privacy protection to reduce suspicion and improve legitimacy perception.
  5. Conduct regular security audits and vulnerability assessments to ensure no exposed sensitive data or vulnerable libraries.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
SurveyMonkey
Description
Surveymonkey is an online surveys and forms platform that allows users and organisations to customize, analyze and distribute surveys with ease.
Key services
Online surveys, Customer feedback collection, Data analysis and reporting
Content quality
excellent
Branding
consistent

Technology

Stack
CSS with custom fonts, JSON-LD structured data
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
basic

Analytics and tracking

Tracking level
minimal
Privacy practices
poor

Advertising

Transparency
poor

Site quality

Design
excellent
User experience
good
Content relevance
good
Navigation
good
Professionalism
excellent
Trustworthiness
high
Technical notes

Notes

The website uses modern front-end technologies with custom fonts and structured JSON-LD data for SEO enhancement. The design is responsive and optimized for mobile devices, providing a good user experience. However, the lack of detected CMS or hosting provider information limits insights into backend infrastructure. Performance appears moderate based on the complexity of styles and scripts. There is an opportunity to improve SEO by adding more comprehensive meta tags and accessibility features. The absence of security headers and privacy compliance mechanisms indicates technical debt in security and compliance domains.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 88/100 +10Low19 findingsView report
  2. 78/100Low19 findingsView report
Reviews of this site

Share your experience with usabilla.com. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review usabilla.com.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.